Intermountain Homecare Equipment - South Jordan

Jessica Tilton

May 2026

via Google ↗

These guys are the WORST. Rude and disconnected from the important services they are providing. To say they are difficult to get in touch with would be an understatement. When you do get in touch with someone, they will take the first opportunity they can to transfer you back to a never ending queue that goes nowhere. And Josh specifically, who works in the office, will grunt and tell you how wrong you are if you express frustration with their awful processes. My recommendation is that if you want any kind of help, go anywhere but here.

J L Williams Jr.

May 2026

via Google ↗

My nightmare started 5 weeks ago. I ordered compression socks. No one told me they had to be ordered when I ordered them. When I got there and was told that they only had one pair and a certain color. I asked for two pair in that color. The lady at the desk refused stating that she had special ordered them. I canceled my order completely. I prefer to do without the equipment than to deal with this type of service.

Sky

Apr 2026

via Google ↗

Breathtaking laziness and incompetence. Waited for 30 minutes to be told that the item they had called in the morning to confirm was suddenly gone. Accidents with stock happen but there were larger issues. There are multiple customers waiting and you can hear multiple employees in the back loudly talking (what I loudly heard confirmed it was clearly not about patient issues) for long periods until they decide they have been gone too long and then they come out with the item they "went to grab". I watched three of them sit at the front desk and talk to each other for 5 minutes before one of them decided to make any effort to find the product when I was the only one there. This is the result of a pure lack of management especially considering the other reviews. I cannot stress enough to go to another location because this was suprisingly and notably bad.

Paul Moody

Mar 2026

via Google ↗

I recently started using a CPAP machine. Big change for me. I've met with two of the sleep specialists and another person there to ensure the masks fit right and to get my questions answered (many). They have all been friendly and extremely knowledgeable. Navigating the phone numbers has been a bit of a challenge, but the professional, efficient, knowledgeable support has more than made up for it. I really appreciate the help they have provided.

Mark Gmail

Mar 2026

via Google ↗

Absolutely worst phone system on the planet. I didn't think the DMV could be outdone... Intermountain HomeCare Equipment achieved this worst rank. You call and wait for 10 minutes at minimum. You're lucky if someone picks up. If they do on a rare occasion, they end up transferring you if you need bipap supplies. 10 minutes after that, you might end up talking to Debby. She has no interest in getting your order. I'm still waiting after months to get my bipap mask. If you can find a different company, DO YOUR BEST TO FIND IT. They do not want your business.