MyLivingChoice

Institute on Aging San Francisco

3575 Geary Blvd

4.3(80 ratings)· San Francisco average: 4.1

Institute on Aging San Francisco, photo 11 / 5

Quick Facts

Crisis support line
24/7 warmline offering support in eight languages
Ownership type
Nonprofit organization, not corporate for-profit
Special program
On Lok PACE all-inclusive medical and social program
Cognitive care site
Enrichment Center located near the Presidio

What Families Think

Institute on Aging is a nonprofit providing in-home care, dementia support, and care coordination for older adults in the SF Bay Area, rather than a residential community. Reviews are sharply mixed: some praise the friendly, communicative hiring and onboarding process, while others report serious complaints about follow-through, discrimination, and rude or unsafe staff behavior.

The Good

  • Nonprofit model focused on personalized care
  • Dementia-trained caregivers for memory support
  • Positive experiences reported during hiring and onboarding
  • Coordinates over twenty aging-in-place programs

The Bad

  • Multiple reports of poor follow-up and lack of results
  • One report alleging discriminatory treatment by staff
  • One report of unsafe or aggressive driving by staff
  • One report of rude treatment by front desk staff

AI-generated from reviews and community data.

Institute on Aging San Francisco is a senior care provider serving San Francisco, California offering At-Home Care. Families rate it 4.3 out of 5 across 80 reviews.

About Institute on Aging San Francisco

Institute on Aging in San Francisco provides in-home care, care coordination, and support services for older adults and adults with disabilities seeking to age in place with dignity and independence. The organization operates as a non-profit focused on comprehensive, personalized care rather than corporate profit.

The community offers a range of services including personalized in-home care, care coordination, dementia and memory care support, caregiver coaching and education, and On Lok PACE, an all-inclusive medical and social support program. Specialized dementia-trained caregivers provide support for individuals and families navigating Alzheimer's and other cognitive conditions, with a focus on safety, consistency, and quality of life.

Institute on Aging operates multiple programs designed to address isolation and promote connection, including daily cognitive, physical, and social activities for people living with dementia. The organization also runs California's longest-operating toll-free warmline offering confidential support and crisis intervention in eight languages, and maintains an Enrichment Center located in the Presidio near the Golden Gate Bridge that provides daily programming and engagement for individuals with cognitive disorders.

The organization coordinates over twenty programs and services providing practical help, wellness activities, social connection, and aging-in-place resources for older adults and caregivers. A holistic approach combines healthcare, in-home support, social engagement, and technology to help older adults maintain independence and thrive in their own homes.

Types of Care at Institute on Aging San Francisco

At-Home Care

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Reviews of Institute on Aging San Francisco

4.3overall · 80 ratings combined

4.3★ on Google (80)

Achilles Dinamita

Jul 2026

via Google

3 workers and no results. The company needs to be investigated for fraud. Met someone named Shannon. Totally acted like I didn't exist when I tried to follow up on any status for myself.

Carmen Castillo

Jul 2026

via Google

I don't like the way those drivers drive. Most of them drive too fast and several have almost hit my car. This place needs to remind those people driving that' it's not their car. The Latin woman at the front desk on 30th Street was rude to my friend just because she was Asian.

M P

Apr 2026

via Google

With me this organization has lied, apologized and misrepresented themselves over the phone. If you are African American and not 85 they can't help you or me. Do not trust all of them. Some employees do care and others lie and do not do anything but get paid and go home. No help your someone like me. Patientd only last so long when you are being lied to. Shame on Natalie and Fatima. .

Zahkaiyra Kab

Apr 2026

via Google

Laura is Super easy going and informative. She recruited me for orientation and I feel very confident in starting my new job. I am very excited thank you

medina mahmutovic

Feb 2026

via Google

Everything went super smoothly and wonderful with the on boarding, the hiring process everything! Our wonderful recruiter Nathalie, was such a great listener, explainer, and such a great communicator. I highly recommend Institute on Aging!

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Frequently Asked Questions

What types of care does Institute on Aging San Francisco offer?

Institute on Aging San Francisco offers At-Home Care.

Where is Institute on Aging San Francisco located?

Institute on Aging San Francisco is located at 3575 Geary Blvd in San Francisco, California.

What do families say about Institute on Aging San Francisco?

Institute on Aging is a nonprofit providing in-home care, dementia support, and care coordination for older adults in the SF Bay Area, rather than a residential community. Reviews are sharply mixed: some praise the friendly, communicative hiring and onboarding process, while others report serious complaints about follow-through, discrimination, and rude or unsafe staff behavior.

How can families visit Institute on Aging San Francisco?

Submit the Request Information form on this page to connect with Institute on Aging San Francisco and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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