Pam
Oct 2025
Terrible from the start when they were late and then the next day, no showed!!
1 / 4Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 2013
- Care availability
- Provides round-the-clock 24/7/365 in-home care
- Extra support
- Aides help with transportation for clients
Home Health Compare
What Families Think
Families describe Infinity Home Health as a reliable in-home care provider that helped their loved ones stay safely at home, crediting one coordinator by name for her responsiveness and flexibility. Most reviewers rate the agency highly, though one family reported a serious scheduling failure early on.
The Good
- Coordinator praised as reliable, responsive, and flexible
- Helped elderly clients stay in their own home
- Staff go out of way to help with rides
- Case coordinator described as attentive every step of way
The Bad
- One report of being late and then no-showing entirely
AI-generated from reviews and community data.
Infinity Home Health is a home health agency serving Hamden, Connecticut offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.0 out of 5 across 12 reviews.
About Infinity Home Health
Infinity Home Health is an in-home care and hospice provider serving Hamden, Connecticut. The agency supports families who want their loved ones to remain at home while receiving professional 24/7 care for chronic conditions, mobility challenges, and end-of-life needs.
Families consistently praise the reliability and genuine care of Infinity's staff. Multiple reviews highlight Melinda Mundt, a caregiver who families describe as going above and beyond, taking on flexible schedules, arranging rides, and remaining available outside standard hours. One family wrote: "Girl works her butt off, and yet still goes out of her way to help." Clients emphasize that staff treat people with respect and demonstrate real investment in their wellbeing.
One 1-star review reported missed appointments and no-shows, introducing a note of caution about consistency. Most families, however, emphasize the peace of mind that comes from having a trusted partner manage care at home over the long term.
Infinity Home Health holds a 4 out of 5 rating across 12 Google reviews.
Types of Care at Infinity Home Health
Home Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of Infinity Home Health
4overall · 12 ratings combined
4★ on Google (12)
Dan N
Jun 2021
It was our parent's desire and our goal to allow them to stay in the home they have lived in for the past 50+ years. Their mental and physical challenges made it necessary to find a partner/provider to care for them 24/7/365. Choosing Infinity Home Care Services as the in-home care provider for our parents was the best decision we could have made. We have the comfort of knowing that our parents are in good hands when we cannot use our own to help them with their daily needs. Melinda (our case coordinator) has been there with us and for us and our parents every step of the way. She is amazing and because of her efforts our parents are getting the best care imaginable. The recommendation to use Infinity Home Care could not be higher. Thank you!
Jenitza Love
Apr 2021
I can honestly say so far so good.Especially Melinda ,she is phenomenal at this point.Girl works her butt off,and yet still goes out of her way to help with rides and anything you need.Never hesitant.Works after hours.Always calls back.Very reliable.Always hours.If our clients need anything,best believe she there aswell.Just apply guys.Wont be a disappointment.Just be sure your reliable and responsible aswell.Goes both ways now!❤❤
Thato Rankiritlane
Mar 2021
Melinda Mundt is a wonderful person who cares about her clients as well as her aides. I would recommend this Agency to anyone who needs care for a love one This Agency deserves 5 stars.
Dali Kelly Cartagena
May 2020
Sweet lady, really works with you if you have a flexible schedule, treats people with respect and so professional, I recommend her!!
Medicare Quality of Care
Infinity Home Health is a Medicare-certified home health agency (certified since 2013). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
3.0 / 5 patient survey rating
- Would definitely recommend the agency72%US 79%
- Rated their overall care 9 or 10 out of 1083%US 85%
- Care was given in a professional way87%US 89%
- The team communicated well84%US 86%
- The team discussed medicines, pain and home safety75%US 82%
126 completed patient surveys, 19% response rate.
Hospital outcomes
- Discharged to the community88%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)8%US 11%Same as
How patients did
- Care started within 2 days of referral98%US 94%
- Patients got better at walking or moving around87%US 83%
- Patients got better at getting in and out of bed90%US 83%
- Patients got better at bathing88%US 86%
- Patients' breathing improved90%US 85%
- Patients got better at taking medications correctly88%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)1%US 0%
- Discharge function score met or exceeded expectations84%US 61%
Service area
Infinity Home Health reports serving 114 ZIP codes, including Hartford, New Haven, Waterbury, Bridgeport, West Hartford, Hamden, New Britain, East Hartford, Fairfield, Farmington and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 077259. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Infinity Home Health offer?
Infinity Home Health offers Home Health.
Where is Infinity Home Health located?
Infinity Home Health is located at 119 Sanford St Unit 2 in Hamden, Connecticut.
What do families say about Infinity Home Health?
Families describe Infinity Home Health as a reliable in-home care provider that helped their loved ones stay safely at home, crediting one coordinator by name for her responsiveness and flexibility. Most reviewers rate the agency highly, though one family reported a serious scheduling failure early on.
Does Medicare cover care from Infinity Home Health?
Yes. Infinity Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use Infinity Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Infinity Home Health?
Submit the Request Information form on this page to connect with Infinity Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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