Imperial Crest Health Care Center

2.1(26 ratings)· Hawthorne average: 4.7

Quick Facts

Total units: 105
Medicare rating: 3 of 5
Ownership: For profit, Corporation
Certified beds: 105
Inspections: View history (63 citations)
Specialized care: Ventilator and tracheostomy care available on-site
Google rating: 2.1 stars from 26 reviews
Staff tenure: Facility notes long-tenured licensed staff for continuity

What Families Think

Reviewers describe a consistently negative experience at Imperial Crest Health Care Center, with repeated reports of neglect, poor communication, and unprofessional staff behavior. Multiple families say they had to perform basic care tasks themselves because staff were unresponsive or inattentive. The facility's low overall rating reflects a pattern of serious care concerns rather than isolated complaints.

The Good

Therapy team includes physical, occupational, and speech services
Offers specialized clinical care like ventilator and wound care
Daily activities including arts, music, and spiritual services

The Bad

Multiple reviewers report neglect: no repositioning, oral care, or check-ins
Several reports describe unprofessional or dismissive staff behavior
Communication described as poor with delayed or ignored requests
One report of a resident's condition worsening and requiring rehospitalization

AI-generated from reviews and community data.

Imperial Crest Health Care Center is a senior living community in Hawthorne, California offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.1 out of 5 across 26 reviews.

About Imperial Crest Health Care Center

Imperial Crest Health Care Center is a skilled nursing facility in Hawthorne, California, delivering nursing care and rehabilitation services with an emphasis on personalized attention and dignity for each resident.

The center provides 24/7 skilled nursing care including assistance with activities of daily living such as dressing, bathing, walking, eating, and medication administration. Clinical offerings include specialized support for ventilator and tracheostomy care, intravenous therapies, advanced wound care, and restorative services. Licensed professionals with long tenure at the facility ensure consistency and continuity of care.

Therapeutic services encompass physical, occupational, speech, and respiratory therapies, all tailored to individual clinical needs and recovery goals. Treatment plans are developed collaboratively with residents, families, and attending physicians based on individualized assessments by a skilled therapy team.

The center provides activities seven days a week designed to support emotional well-being, including arts and crafts, aromatherapy, dancing, group engagement, outings, and spiritual services. The facility emphasizes a warm, caring, and spiritually fulfilling environment.

Types of Care at Imperial Crest Health Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

Emergency Call System
Private Bathroom
Private Rooms
Wheelchair Accessible

Meals & Dining

Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

24-Hour Staff
Chapel / Religious Services
Gathering / Activity Spaces
Housekeeping
Laundry Service
Medication Management
On-Site Nurse (RN)

Activities

Arts and Crafts
Religious Services
Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Imperial Crest Health Care Center

2.1overall · 26 ratings combined

2.1★ on Google (26)

Write a review

Heba A.

Dec 2025

via Google ↗

My experience with Imperial Crest Healthcare Center was extremely disappointing. Communication was poor from start to finish, and it often felt like patients were treated as numbers rather than people. Requests and concerns were either ignored or delayed, and getting clear answers was frustratingly difficult. There was a lack of organization and follow-through, which created unnecessary stress during an already difficult time. Staff responsiveness was inconsistent, and important information had to be repeatedly requested. Overall, this facility did not meet basic expectations for patient care, professionalism, or communication. I would not recommend Imperial Crest Healthcare Center to others looking for reliable and attentive care.

Mr alomari

Dec 2025

via Google ↗

0/10 please avoid this place at all costs I’m writing this as someone who watched my best friend and his family go through absolute hell with this place. The level of care here is honestly disturbing. Every time we visited, it felt like no one was paying attention to his dad at all. Basic things like checking on him, repositioning him, oral care, or even just being present were missing. The family constantly had to ask for help or do things themselves, which should never happen in a medical facility especially for someone in such a fragile condition Seeing what they went through was infuriating and heartbreaking. This is not a place I would ever recommend to anyone who cares about their loved one’s safety or dignity.

Jamalat Al-Jarrah

Dec 2025

via Google ↗

As a mother and wife, writing this is heartbreaking. My husband was transferred here for subacute care, and it quickly became clear that he was not being properly cared for. We would sit with him for long periods of time, and no staff checked on him, repositioned him, or provided basic care like oral hygiene or suctioning. His room was often dark, his mouth extremely dry, and he showed signs of pain when moved, which was very concerning. My family and I had to step in and do things ourselves that should never fall on family members in a medical facility. Please do yourself a favor and avoid this place at all costs if i could put a 0 i would

Lorain Matar

Dec 2025

via Google ↗

This is hands down one of the worst places I’ve ever seen. The care here is careless and unprofessional. They either don’t know what they’re doing or simply don’t care. My family and I constantly had to step in and tell them to do the most basic things that should already be part of their job. Instead of helping, their lack of care made my loved one’s condition worse. We spent hours there with no one checking in, no proper care being done, and no sense of urgency at all. It’s scary to think this is supposed to be a medical facility. If you care at all about your loved one’s safety or dignity, stay far away from this place.

Mousa Masadeh

Dec 2025

via Google ↗

0/10 please don't send your family here If you care about your loved one don't send them here. My father was admitted into this facility after his heart attack for long term subacute care. My father arrived to the facility in stable condition and no complications at all, two days later he was back in the hospital. This is due to extremely unprofessional and careless care by staff, including individuals identified as Matthew, Claire, and Rogelio, among others. During multiple visits, I spent hours at a time with my father, and no staff member came in to check on him, reposition him, provide tracheostomy suctioning, cleaning, or perform even the most basic monitoring or care. And whenever you'd ask someone a question they either didn't want to do their job or had no clue what's going on. When I would go and ask the staff to do certain things, I'd find them on their phones watching Netflix and they'd respond with an attitude every single time. Not once did someone make me or my family feel welcome in our visit to my father and only god knows how bad they treated my father when we weren't there. Please avoid this place at all costs.

Government Inspection History

10 inspection visits in the last three years, 63 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 21, 2025Health Complaint2 citations

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025

Apr 4, 2025Fire Safety StandardHealth Standard22 citations

Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025
Dispose of garbage and refuse properly.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025
Provide primary/alternate means for communication.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 24, 2025
Provide a means of sharing information on occupancy/needs.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 24, 2025
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity B of L: potential for minimal harm, patternCorrected Apr 24, 2025

Mar 13, 2025Health Complaint1 citation

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 29, 2025

Dec 26, 2024Health Complaint2 citations

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2025

Dec 24, 2024Health Complaint1 citation

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2025

Sep 20, 2024Health Complaint2 citations

Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024

May 16, 2024Health Complaint1 citation

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 1, 2024

Apr 19, 2024Health Complaint1 citation

Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2024

Apr 5, 2024Fire Safety StandardHealth Standard16 citations

Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 26, 2024
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 26, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2024
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity B of L: potential for minimal harm, patternCorrected Apr 26, 2024

Jan 7, 2022Fire Safety StandardHealth Standard15 citations

Provide emergency officials' contact information.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2022
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2022
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2022
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2022
Assure that each resident’s assessment is updated at least once every 3 months.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Imperial Crest Health Care Center offer?

Imperial Crest Health Care Center offers Skilled Nursing / Long Term Care.

Where is Imperial Crest Health Care Center located?

Imperial Crest Health Care Center is located at 11834 Inglewood Avenue in Hawthorne, California.

What do families say about Imperial Crest Health Care Center?

How did Imperial Crest Health Care Center do on recent health and safety inspections?

Imperial Crest Health Care Center had 10 government inspection visits in the last three years, with 63 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Imperial Crest Health Care Center?

Submit the Request Information form on this page, or contact Imperial Crest Health Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Imperial Crest Health Care Center? Claim this listing to update photos, pricing, and details. It's free.

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Quick Facts

Total units: 105
Medicare rating: 3 of 5
Ownership: For profit, Corporation
Certified beds: 105
Inspections: View history (63 citations)
Specialized care: Ventilator and tracheostomy care available on-site
Google rating: 2.1 stars from 26 reviews
Staff tenure: Facility notes long-tenured licensed staff for continuity

What Families Think

The Good

Therapy team includes physical, occupational, and speech services
Offers specialized clinical care like ventilator and wound care
Daily activities including arts, music, and spiritual services

The Bad

Multiple reviewers report neglect: no repositioning, oral care, or check-ins
Several reports describe unprofessional or dismissive staff behavior
Communication described as poor with delayed or ignored requests
One report of a resident's condition worsening and requiring rehospitalization

AI-generated from reviews and community data.

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Imperial Crest Health Care Center

Quick Facts

What Families Think

The Good

The Bad

About Imperial Crest Health Care Center

Types of Care at Imperial Crest Health Care Center

Amenities

Room Amenities

Meals & Dining

Community Amenities

Activities

Need help deciding?

Reviews of Imperial Crest Health Care Center

Request information

Government Inspection History

Frequently Asked Questions

Nearby Communities

Camino Healthcare

A Helping Hand South Bay

Hawthorne Terrace Care Home

Rosecrans Villa

Hawthorne Healthcare and Wellness Centre

Americare Assisted Living

Prefer to stay home?

Visiting Angels Torrance

Homewatch CareGivers of West Los Angeles

A Graceful Way