4.4(20 ratings)· Waterloo average: 4
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1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families describe Home Instead as a home health and hospice service that sends caregivers into clients' own homes, often to support people with dementia. Reviewers consistently praise the caregiver matching process and communication from the office staff, with several noting it allowed a parent to keep living independently.
AI-generated from reviews and community data.
Home Instead is a home care agency serving Waterloo, Iowa offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.4 out of 5 across 20 reviews.
Home Instead in Waterloo, Iowa provides home health and hospice care, serving families who want to keep loved ones in their own homes while receiving professional support.
Families consistently praise the quality of caregiver-client matches and the attentiveness of the office team. Multiple families noted that caregivers like Sandy and Barbara brought genuine warmth and responsiveness to daily care, particularly when supporting clients with dementia. One family wrote that a resistant parent now says the caregiver "makes the day go by faster." Communication between staff and families stands out as a strength, with office leadership staying proactive about concerns and accommodating to family needs.
The service enables families to maintain independence and peace of mind, one family mentioned their mother was able to stay in independent living because of the care provided. Across 20 Google reviews, Home Instead holds a 4.4/5 rating, with families describing the staff as caring and easy to work with.
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Help Me Choose4.4overall · 20 ratings combined
4.4★ on Google (20)
Robert Shaw
May 2024
Home Instead took care of my father when he needed it the most and suffering from dementia. The caregivers were terrific and caring and the office staff were always accommodating to our needs. I would highly recommend their excellent services.
Nancy Herrick
Nov 2022
Candy and her team were amazing to work with while they cared for my mom. The communication between the team and our family exceeded my expectations. Her caregiver, Barbara, was an excellent match for my mom who has dementia. The love, care and respect they provided my mom was exemplary. I HIGHLY recommend Candy and the staff at Home Instead.
Jack Locke
Jul 2021
Caring staff, excellent service, easy to work with. They have helped our family multiple times and I do not hesitate to recommend them.
Karen Smith
Nov 2020
Great staff that provide peace of mind care for your loved one. In this case, my mother who is able to stay in independent living because of their care. They treat you like family.
Steve Habenicht
Dec 2019
Their office made a great match for my Dad. Sandy the Caregiver is caring, thoughtful and is able to think on her feet. She keeps their office informed of any concerns which they are prompt to relay to me. Dad was very resistant but now says things like she makes the day go by faster and she's really nice. Thank you! Candy, Kevin and your team!
Home Instead offers At-Home Care.
Home Instead is located at 1844 W Ridgeway Ave in Waterloo, Iowa.
Home Instead carries a 4.4 out of 5 rating from 20 Google reviews. Families describe Home Instead as a home health and hospice service that sends caregivers into clients' own homes, often to support people with dementia. Reviewers consistently praise the caregiver matching process and communication from the office staff, with several noting it allowed a parent to keep living independently. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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