1 / 6Families describe Home Instead in Philadelphia as a dependable in-home care provider, with most reviewers highlighting compassionate caregivers and quick, well-coordinated responses during medical crises. Out of 48 reviews the vast majority are five-star, praising consistent staffing and communication, though a couple of reports flagged isolated problems with phone etiquette and care/scheduling quality.
AI-generated from reviews and community data.
Home Instead is a home care agency serving Philadelphia, Pennsylvania offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.6 out of 5 across 48 reviews.
Home Instead is a home health and hospice care provider based in Philadelphia, Pennsylvania. The service delivers personalized in-home care, including assistance with daily living activities, post-surgical recovery, and end-of-life support, with flexible scheduling options including 24-hour care when needed.
Families consistently praise the caregivers' compassion and professionalism. Reviewers highlight reliable, gap-free service with strong communication from management about scheduling changes and care coordination. One family wrote, "From management down to the caregivers themselves, they were professional, kind, and caring." Multiple families noted that caregivers quickly become trusted figures, some have developed into friendships, and that the team responds quickly to urgent needs, sometimes beginning service within a day of initial contact.
The Philadelphia location maintains a 4.6 out of 5 rating across 48 reviews, with the vast majority of families describing their experience as dependable, attentive, and genuinely focused on quality of life. One outlier review from 2019 cited a negative phone interaction, though recent reviews consistently emphasize professional and responsive communication across management and care staff.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose4.6overall · 48 ratings combined
4.6★ on Google (48)
Cecelia Denegre
Apr 2026
We have had the great fortune to work with Home Instead during the past year. They provide compassionate and consistent care for my husband who has mid stage Alzheimer's. We love our caregiver and the great service we receive from scheduling and customer service.
Sandra Campbell
Mar 2026
Quick responce, caring, and personal. My aid is incredible!
Lucinda Blank
Mar 2026
Excellent agency. The staff is reliable and efficient. The caregivers that I have dealt with are caring, kind and well trained. When the aides are helping my husband, I feel confident and happy that he is receiving such excellent care.
Howard Brooks
Mar 2026
Suddenly hit with the responsibility of taking care of my wife after returning home from her hospital and rehab stay I called Home Instead. they guided our return home, set up needed medical equipment and supplied a sympathetic and competent aide; Rose. She has aided my wife’s recovery and kept our hame humming. She is a reliable, steady hand and enables us to continue to live at home instead of of resorting to a nursing home.
Joseph Atencio
Dec 2025
I reached out to Home Instead when my wife's cancer symptoms were too much for me to manage on my own. I needed help, and I needed it fast. The Manager came the next day to assess the situation and our needs and had a GREAT team with us starting the next day. The caregivers ranged in age and personality, but each was well qualified, and very sensitive to our personalities and needs, medical and otherwise. In addition, on the rare occasion when they needed to send a substitute to us, each of them was just as good our primary team. It really felt like they understood our needs and had a deep bench of help so I was never left on my own. Really first rate. I'd highly recommend.
Home Instead offers At-Home Care.
Home Instead is located at 1628 John F Kennedy Blvd #1900 in Philadelphia, Pennsylvania.
Families describe Home Instead in Philadelphia as a dependable in-home care provider, with most reviewers highlighting compassionate caregivers and quick, well-coordinated responses during medical crises. Out of 48 reviews the vast majority are five-star, praising consistent staffing and communication, though a couple of reports flagged isolated problems with phone etiquette and care/scheduling quality.
Submit the Request Information form on this page to connect with Home Instead and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Home Instead? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Philadelphia.
Philadelphia, Pennsylvania0.1 mi
4.2(21)
Home care · no referral needed
Philadelphia, PA, Pennsylvania0.3 mi
3.9(106)
Assisted LivingIndependent LivingMemory Care
Philadelphia, PA, Pennsylvania0.4 mi
4.5(459)
Home health
Philadelphia, Pennsylvania1.1 mi
3.7(3)
Independent Living
Philadelphia, Pennsylvania1.2 mi
4(520)
Skilled Nursing / Long Term Care
Philadelphia, Pennsylvania1.2 mi
3.6(174)
Skilled Nursing / Long Term Care