MyLivingChoice

Home Instead

3100 Dundee Rd Suite 107

4.5(71 ratings)· Northbrook average: 4.5

Home Instead — photo 11 / 5

Quick Facts

Care flexibility
Can scale up to live-in care as needs grow
Caregiver training
Includes specialized dementia care training for staff
Ownership involvement
Owner personally involved in resolving staff issues

What Families Think

Home Instead in Northbrook is a home health and hospice agency that families and caregivers rate highly, with a 4.5 out of 5 average across 71 Google reviews. The available family review describes caregivers as kind, patient, and reliable, with the agency quickly adjusting care as needs grew from a few mornings a week to live-in support. Several caregiver reviews also point to a supportive, responsive management team and hands-on ownership.

The Good

  • Caregivers described as kind, patient, and exceptional
  • Quickly adapted from part-time to live-in care
  • Responsive to schedule changes and family needs
  • Management described as supportive and communicative
  • Caregivers receive ongoing training, including dementia care

The Bad

  • No published pricing information available

AI-generated from reviews and community data.

About Home Instead

Home Instead is a home health and hospice community in Northbrook, Illinois.

Families rate Home Instead 4.5 out of 5 based on 71 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Home Health and Hospice

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Reviews

4.5overall · 71 ratings combined

4.5★ on Google (71)

Anna

Feb 2026

via Google

I have been working with Home Instead Northbrook since December, and it has been a very positive experience. The management team is VERY SUPPORTIVE ( Ryan, Emma, Alexandra, Natalie...) The team work is strong, and training prepares us to provide high quality, compassionate care. The focus on client dignity and well-being truly stands out. I want to share my story here. During the holiday, I went to the office about a missing payment and I realized I had written the wrong routing number. Even though it was her day off, the owner Mrs.Fran came in and personally wrote me a check. Ryan, director of client services helped the paperwork and ordered lunch for me and even arranged a taxi home. That kindness meant a lot to me it showed how much the company cares about its employees, and it motivates me to always give my best to our clients. Home Instead Northbrook is the BEST place to work and the BEST place for your loved ones to be taken care of.

Chisomo Mndolo

Feb 2026

via Google

When i got my job July, 2025. My focus was only do my work and get paid, but the focus changed from the very first day of my orientation. The material used, the office set up and the management team. They are reliable, honest and operate with integrity. The wonderful experience was all the help I got from the team. The company don’t just send you, to a client home. They go with you and assist you with love to make sure our client’ gets the best help they need. The company makes sure the Care-pro and client are getting a full support both mental and physical. I always recommend Home instead - Northbrook, IL 344. As the best! We trained to live a mark of hope, safety, respect and smile. Our client is the best creature on the planet.

Francis Zulu

Feb 2026

via Google

I have been working as a caregiver with Home Instead for just over a year now, and it has been one of the most rewarding chapters of my professional life. For the past year, I have had the privilege of working with one consistent client, which has allowed us to build a deep, trusting relationship that goes beyond daily tasks. This experience has been incredibly educative. Home Instead provides exceptional ongoing training and professional development—from specialized dementia care to health and safety—ensuring I have the tools to provide the highest quality of person-centered care. What I appreciate most is the agency's commitment to its mission: 'To us, it’s personal'. The office staff is supportive and responsive, making me feel like a valued member of a team that truly cares about both the clients and the caregivers. I look forward to many more years with Home Instead, continuing to grow as a professional and making a meaningful difference in the lives of seniors in our community.

Mireya Duran

Feb 2026

via Google

I have been working for Home Instead for few years and absolutely love it! The management team is incredibly supportive, responsive, and truly cares about both the caregivers and the clients. They make sure we have everything we need to succeed, and the communication between the office and the field is seamless. Highly recommend to any caregiver looking for a respectful place to work, and to families needing a safe, caring place for their loved ones.

Deborah Beuttler

Feb 2026

via Google

I contacted Home Instead when my mom needed assistance at home. At first it was just a couple of mornings a week, but we recently had to transition to live-in help. My experience with Home Instead has been awesome. They have been completely responsive to our needs and able to accommodate the schedule change very quickly. Each of the caregivers that was with my mom was exceptional. They were kind, patient and provided good company and assistance. Sadly, we are moving her to live closer to me, but I will be forever grateful to Home Instead for allowing her to live in her home a little longer. I am particularly thankful for Maria, Emma, Gail, Olivia, and Minka. All of whom will be missed dearly. ~ Deborah Beuttler on behalf of Verona Masini

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