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Home Instead — photo 11 / 6

Quick Facts

Service model
In-home caregiving, not a residential facility
Ownership
Locally owned with hands-on owner involvement
Transportation
Caregivers drive clients to medical appointments

What Families Think

Home Instead in Kailua is an in-home caregiving service rather than a residential facility, with reviewers praising specific caregivers by name for compassionate, reliable support with daily activities, transportation, and dementia care. Nearly all of the 19 Google reviews are five-star, though one reviewer described serious problems with understaffing and missed shifts.

The Good

  • Caregivers praised by name for compassion and reliability
  • Support for dementia care at home
  • Help with errands, meals, and housekeeping
  • Responsive office staff and easy communication
  • Caregivers provide transportation to appointments and outings

The Bad

  • One report of understaffing and missed caregiver shifts
  • No published pricing information available

AI-generated from reviews and community data.

About Home Instead

Home Instead is an in-home assisted living care provider in Kailua, Hawaii, offering companion care, personal assistance, and specialized support including dementia care. The service operates through a team of trained caregivers who visit clients in their homes to provide help with daily activities, meals, transportation, and companionship.

Families consistently highlight the attentiveness and genuine compassion of individual caregivers, many of whom go beyond typical duties—one family noted a caregiver purchased house slippers after noticing their father's were worn. The management team, including owners and coordinators, is described as responsive and involved in matching the right caregiver to each client's needs. Reviewers appreciate the flexibility to adjust services as circumstances change and the practice of having staff introduce new caregivers before they begin care. Several families emphasized feeling confident in the company's professionalism and training standards.

One significant complaint reported persistent scheduling failures and lack of communication when caregivers were unavailable. That exception aside, the overwhelming majority of families report positive, supportive experiences navigating care for aging or ill relatives. Home Instead Kailua holds a 4.7/5 rating based on 19 Google reviews.

Types of Care

Assisted Living

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Reviews

4.7overall · 19 ratings combined

4.7★ on Google (19)

Iris Eala

Sep 2025

via Google

While looking for in-home respite care services for my mom “A Place for Mom” referred my name to “Home Instead” & another caregiving provider. Taylor from Home Instead replied almost immediately & was SO helpful & friendly, even suggesting some helpful questions I may want to ask from other caregiving providers. We ended up using Home Instead & I’m so happy that we did! The caregivers took my mom on errands to the grocery store, helped her with household chores, kept her company, & even watered our plants outside. Patty even brought some homemade meals to share with my mom, which she totally loved! Communication with Taylor throughout the whole time was very prompt; she & all the care professionals who helped my mom were wonderful! I can’t thank Taylor & all the caregivers enough; thank you for putting my mind at ease so I didn’t have to worry about her while I was away & thank you for caring for my mom so well!

Drama Llama?

Jan 2025

via Google

Our family could not have managed the holidays without the loving support of the caregivers at Home Instead. From the very beginning, Nizza and Jennifer scheduled providers to come in and help with companion care and transportation. We appreciated the assistance of Martina S., Alia, Ping, Jacqueline B, Kelsey Ann, Destinee J, and Teresa. The overall experience of this Home Instead, Windward Oahu was exceptional! Thank you for your love and support during our time of need. We will miss you all.

Suzette Trehern

Oct 2023

via Google

Home Instead Kailua is the BEST home care company in Hawaii! They actually care about their clients and provide specialized and professional care. They are trustworthy, kind, responsible, and reliable. Butch, the owner, is involved and caring. Nancy, Kanani, and Nizza, who make up part of their management team are phenomenal…they are all knowledgeable, patient, caring, and responsive. My father is fortunate to have the most outstanding caregivers in Cassie, Rodney, and Aurea! Not only are they extremely kind, but they are so skilled, gentle, protective, fun, and caring. When they are with my dad, I don’t have to worry, because they treat him like family. I am so blessed to have found such an amazing company. I highly recommend Home Instead to anyone looking for a team of top-notch, honest, reliable, caring, and professional individuals! They have helped to make one of the most challenging times in my life so much easier. I am and will be forever grateful! - Suzette

paula mantel

Aug 2023

via Google

George Hewitt<br>Home Instead Care Provider<br><br>We have been fortunate to have George Hewitt with Home Instead care for our loved one several times a week this past year. He is a gentleman who consistently brings good cheer. He enjoys cooking and has made many excellent meals for her.<br><br>We are also very comfortable having him drive Myrna to go shopping and other interesting, scenic, and enjoyable outings. When I came across an announcement for the Orchid Society Show at King Intermediate, he took her, and they had a fabulous time. Myrna loves flowers and is growing roses, orchids, hibiscus, herbs, and many other plants. George helps her to manage them nicely in addition to his regular duties. Thank you, Home Instead, for George Hewitt.<br><br>Paula Mantel for Myrna Zezza

Janet Rupp

Feb 2022

via Google

My family researched 18 different home care options before we selected Home Instead. It was clear that the company was well run and the services offered were very much personalized. They sent me Maria Younger and she has truly been a Godsend. She is so compassionate, fun and proactive. I feel very safe with her and I really look forward to her coming over. I could not ask for anything better. (Shoutout to Taua as well!)

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Frequently Asked Questions

What types of care does Home Instead offer?

Home Instead offers Assisted Living.

Where is Home Instead located?

Home Instead is located at 970 N Kalāheo Ave Suite A-323 in Kailua, Hawaii.

What do families say about Home Instead?

Home Instead in Kailua is an in-home caregiving service rather than a residential facility, with reviewers praising specific caregivers by name for compassionate, reliable support with daily activities, transportation, and dementia care. Nearly all of the 19 Google reviews are five-star, though one reviewer described serious problems with understaffing and missed shifts.

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Nearby Communities

Other senior living options within 25 miles of Kailua.