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Home Instead

1114 Sunset Dr #3

4.4(20 ratings)· Johnson City average: 4.3

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Home Instead, photo 11 / 5

Quick Facts

Care start time
Care can begin within hours of consultation
Transportation service
Provides driver support for hospital procedures
End-of-life support
Provided hospice care before a client's passing

What Families Think

Home Instead in Johnson City is a home health and hospice agency, not a residential community, and it earns strong marks from families for compassionate, responsive care. Reviewers consistently highlight quick response times, dependable caregivers, and support through end-of-life situations, with one family specifically praising the care their father received before passing.

The Good

  • Care can start within hours of consultation
  • Compassionate caregivers praised for end-of-life support
  • Office staff described as understanding and responsive
  • Quickly replaced a caregiver who wasn't a good fit
  • Reliable transportation for hospital procedures

The Bad

  • No published pricing information available

AI-generated from reviews and community data.

Home Instead is a home care agency serving Johnson City, Tennessee offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Transportation Services, Emergency Call System and 24-Hour Staff. Families rate it 4.4 out of 5 across 20 reviews.

About Home Instead

Home Instead in Johnson City, Tennessee provides home health and hospice care, serving families who need support for aging or ailing loved ones in their own homes.

Families consistently praise the responsiveness and professionalism of the care team. One family noted that caregivers arrived "within hours" of completing their initial consultation, and multiple reviewers highlighted specific staff members, particularly Donna York in the office and caregivers like Will and Barbara, for their attentiveness, knowledge, and genuine compassion. Families describe feeling "incredibly grateful" for the dignity and comfort brought into their homes, even during hospice care, and appreciate the flexibility and patience staff showed when navigating complex care arrangements.

The service extends to transportation assistance for medical appointments, with families noting the experience is made "stress free" through knowledgeable coordination. Home Instead holds a 4.4 out of 5 rating across 20 Google reviews, with families consistently using language like "wonderful company" and "go above and beyond."

Types of Care at Home Instead

At-Home Care

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • Transportation Services

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Reviews of Home Instead

4.4overall · 20 ratings combined

4.4★ on Google (20)

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Hobie Powell

Feb 2026

via Google ↗

Our family is incredibly grateful for the care our father, Hobart Powell, recieved from Home Instead before he passed away January 27, 2026. During a very difficult time, their caregivers brought comfort, dignity, and compassion into his home. Will and Barbara were especially wonderful. They were attentive, kind, and truly took time to know Dad as a person. Faith, family, and friends were always the cornerstones of his life, and it meant so much to us that he was treated with such respect and genuine care. Home Instead gave our family peace of mind, and we will always be thankful for the support they provided.

Richard Laliberte

Mar 2025

via Google ↗

I’ve used Home Instead transportation services on & off for the last 10 years, mainly for hospital procedures that require a driver person for picking you up, waiting @ the hospital then taking you home after the procedure. Great customer service. I’ve primarily dealt with Donna, my go to contact person she’s very knowledgeable, & helpful. She makes the whole experience stress free.

Makayla Lemaster

Feb 2025

via Google ↗

Great company! They helped out when we needed them most! Would 10/10 recommend this company to anyone who’s looking for home health to assist you or your loved one. They go above and beyond to take care of their clients and their staff from my experience.

Frances Aquino

Jul 2024

via Google ↗

Donna York at Home Instead helped us navigate the complexities of providing caregivers for my mom and dad. She is simply amazing! She is kind, considerate, extremely patient and professional. We could not have gone through this exhausting and confusing experience without the flexibility and patience that Donna provided. This is a wonderful company, with kind and caring people.

Matt Clark

Jun 2018

via Google ↗

I have had the most positive experiences with Home Instead Senior Care. My family was in desperate need of a support team for an ailing family member. The office staff was very understanding of our needs and wishes. They quickly provided care. Started within hours of completing the consultation. The caregivers we received were all well trained and we could tell they take pride in their work. We did have one caregiver that just wasn’t a good personality fit and the office immediately had them replaced. They were with us until the end and we cannot praise their work enough. We will definitely be using their service again when the time arises.

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Ask about availability, hourly rates, or a free in-home assessment. Your details go only to Home Instead, never sold or shared.

Frequently Asked Questions

What types of care does Home Instead offer?

Home Instead offers At-Home Care.

Where is Home Instead located?

Home Instead is located at 1114 Sunset Dr #3 in Johnson City, Tennessee.

What do families say about Home Instead?

Home Instead in Johnson City is a home health and hospice agency, not a residential community, and it earns strong marks from families for compassionate, responsive care. Reviewers consistently highlight quick response times, dependable caregivers, and support through end-of-life situations, with one family specifically praising the care their father received before passing.

How can families visit Home Instead?

Submit the Request Information form on this page to connect with Home Instead and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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