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Home Instead, Home Care Services of Chapel Hill

1829 E Franklin St Ste 800E

4.5(31 ratings)· Chapel Hill average: 4.2

Home Instead, Home Care Services of Chapel Hill, photo 11 / 5

Quick Facts

Care experience
Reviewers note experience with dementia and Alzheimer's clients
Care intensity
Can provide around-the-clock in-home care coverage
Support services
Includes transportation to medical appointments and errands

What Families Think

Families describe Home Instead in Chapel Hill as a dependable, compassionate in-home care provider, with specific caregivers repeatedly praised for going beyond basic duties. Reviewers highlight support for post-hospital recovery, dementia care, and end-of-life needs, often citing flexible scheduling and strong communication from the agency.

The Good

  • Caregivers praised by name for exceptional, personalized care
  • Flexible scheduling that adapts to sudden family needs
  • Helped a client pass away peacefully at home
  • Provided around-the-clock care after hospital discharge
  • Positive experience with dementia and Alzheimer's care
  • Reliable communication and responsiveness from office staff

The Bad

  • No published pricing information available

AI-generated from reviews and community data.

Home Instead, Home Care Services of Chapel Hill is a home care agency serving Chapel Hill, North Carolina offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.5 out of 5 across 31 reviews.

About Home Instead, Home Care Services of Chapel Hill

Home Instead, Home Care Services of Chapel Hill provides in-home health and hospice care in Chapel Hill, North Carolina. The service sends caregivers into clients' homes to provide personal care, companionship, and support with daily activities and medical needs.

Families consistently praise the caregivers' genuine compassion and attentiveness. Parents and adult children report that aides engage their loved ones in meaningful activities, puzzles, walks, coloring, while providing post-hospital recovery care or full-time support for those with limited mobility. One family described staff who "cared for my mom as if she was their mother." Specific caregivers like Cindy and Valerie earn mention for going beyond their duties: adapting schedules on short notice, managing transportation to appointments and errands, and building relationships that families deeply value. Communication and responsiveness to scheduling changes are recurring strengths.

The service holds a 4.5 out of 5 Google rating based on 31 reviews, with families expressing gratitude for enabling their loved ones to receive care, and in some cases, to pass away, at home with dignity.

Types of Care at Home Instead, Home Care Services of Chapel Hill

At-Home Care

Amenities

Community Amenities

  • Transportation Services

Activities

  • Grocery Shopping and Errands

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Reviews of Home Instead, Home Care Services of Chapel Hill

4.5overall · 31 ratings combined

4.5★ on Google (31)

john neurohr

Dec 2025

via Google

For the last three months, I have had several aids from HOME INSTEADwatch my wife for several hours while I either went shopping or played golf with friends. The care given by the aids taking care of my wife was exceptional. They showed true compassion and made the effort to keep her busy By doing puzzles, taking walks, or drawing with color in a coloring books. Chantel, One of the aids she saw most often was truly exceptional. She would bring in her own materials to work with my wife during the day to keep her mind occupied. When Chantelle heard that I was moving my wife into a full-time memory care facility right in my area she was saddened, but asked if she could visit her to help the transition. That truly means a lot to me. I highly recommend HOME INSTEAD to anyone that needs help with a loved one who has dementia or in my wife’s case, Alzheimer’s. John.

Mark Siebold

Aug 2025

via Google

Home Instead has been invaluable for my parent’s aging. Our home care provider, Valerie has been outstanding. She provides companionship, cleaning, and shuffling my folks to various doctor appointments, grocery shopping and other errands. More, importantly my parents lover her and value what she does for them. Home Instead has also been flexible for scheduling changes and have been very helpful answering various questions we had over time. Great experience!

Polly Clark

Jul 2025

via Google

We have been so happy with Home Instead; wonderful communication and so responsive to any changes to schedule. Huge shout out to our mother’s main caregiver Cindy. She is so responsible, also great at communication, works very hard every shift, and continually goes above and beyond. Most recently, my mother had thumb surgery (unfortunately when we were out of the country). Cindy changed her schedule so she could take my mom to her surgery, be with her all afternoon and then take her home that evening. My mom adores Cindy and so do we all!

Lisa j

Jun 2025

via Google

My family recently used Home Instead for a couple of months to help my mother after she came out of the hospital. She was in need of around the clock care because she was very weak and not able to stand or move around well on her own. Home instead was wonderful. We had great interactions with many of the staff who cared for my mom as if she was their mother. Unfortunately my mom recently passed away, but the time that Home Instead spent with her to make sure she wasn't alone is priceless and I could never ask for anything more. Thanks for everything.

Meg McLean

Jun 2025

via Google

We feel we won the lottery when we hired Home Instead to care for our loved one! To others Home Instead might be a “business “, but to his family we felt it was more like a group of dedicated, caring, professional workers whose goal was to meet his every need. Because of his incredible care, our loved one died in his home as he so wished. We feel humble and grateful to have partnered with Home Instead in Chapel Hill.

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Frequently Asked Questions

What types of care does Home Instead, Home Care Services of Chapel Hill offer?

Home Instead, Home Care Services of Chapel Hill offers At-Home Care.

Where is Home Instead, Home Care Services of Chapel Hill located?

Home Instead, Home Care Services of Chapel Hill is located at 1829 E Franklin St Ste 800E in Chapel Hill, North Carolina.

What do families say about Home Instead, Home Care Services of Chapel Hill?

Families describe Home Instead in Chapel Hill as a dependable, compassionate in-home care provider, with specific caregivers repeatedly praised for going beyond basic duties. Reviewers highlight support for post-hospital recovery, dementia care, and end-of-life needs, often citing flexible scheduling and strong communication from the agency.

How can families visit Home Instead, Home Care Services of Chapel Hill?

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