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Home Instead, Home Care Services of Burlington

352 Holly Hill Ln

4.7(29 ratings)· Burlington average: 4.4

Home Instead, Home Care Services of Burlington, photo 11 / 5

Quick Facts

What Families Think

Families describe Home Instead of Burlington as attentive, compassionate in-home care, with several reviewers highlighting long-term relationships with the same caregiver and responsive communication from management. Reviews consistently mention thoughtful caregiver matching and support through difficult health and cognitive changes.

The Good

  • Consistent, long-term caregiver relationships over several years
  • Careful caregiver-to-client matching process
  • Responsive, communicative management team
  • Support cited specifically for Alzheimer's and mental health care
  • High overall satisfaction across nearly 30 reviews

AI-generated from reviews and community data.

Home Instead, Home Care Services of Burlington is a home care agency serving Burlington, North Carolina offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.7 out of 5 across 29 reviews.

About Home Instead, Home Care Services of Burlington

Home Instead, Home Care Services of Burlington is a home health and hospice provider serving Burlington, North Carolina. The service comes to clients' homes rather than operating a residential facility, offering personalized care matched to individual needs.

Families consistently emphasize the quality of caregiver relationships and staff attentiveness. Reviewers highlight that caregivers listen carefully, show genuine compassion, and invest time in getting to know clients, one family noted their parent "was very adamant not to have someone come in his home, but after getting to know them he enjoyed having them." Several families mentioned the same caregiver staying with them for years, building trust and exceeding expectations. Staff are described as patient, thoughtful, and invested in client safety and comfort.

The service holds a 4.7 out of 5 Google rating across 29 reviews, with families consistently praising both the caregivers and management's responsiveness to concerns.

Types of Care at Home Instead, Home Care Services of Burlington

At-Home Care

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Home Instead, Home Care Services of Burlington

4.7overall · 29 ratings combined

4.7★ on Google (29)

Wendy Ryan

Jan 2025

via Google

I am incredibly grateful for the exceptional Home Instead services I received. The team was not only highly professional but also genuinely compassionate and kind. They went above and beyond in ensuring my comfort, always with a warm smile and attentive care. It's clear that they thrive on helping others, and their passion for what they do shines through in every interaction. Their honesty and dedication to providing the best possible care truly made a difference in my experience with mom. I would highly recommend this service to anyone in need of home health care. ~Wendy Turner

Cathy Mays

Sep 2024

via Google

My dad enjoyed Hone Instead workers. He was very adamant not to have someone come in his home, but after getting to know them he enjoyed having them. Will and Yolanda were the main ones to assist my dad. He was comfortable with them and got to know them as time went on. Thank you Home Instead for helping my dad!

Darelene Mansfield

Aug 2024

via Google

I have used Home Instead for apx 5 years for my mom. They are very supportive and listen to my concerns. Over the last 4 years we were blessed with two extraordinary care givers. The last 2 years we have had the same care giver and she has exceeded my expectations. She is an awesome care giver and she loves taking care of people. Thank you Home Instead for providing mom with care givers that were best suited and again extraordinary.

David McGowan

Jan 2024

via Google

Home Instead has given our family the peace of mind that we have needed. Not only do they have excellent customer service, but their compassion out weighs any we have seen from any other provider. The word "caring" is synonymous with Home Instead. They took the time to listen and took careful consideration when matching a care giver. The staff have been very patient and understanding through the struggles we have endured with the changes of family dynamics of mental health and Alzheimer's. They have shown professionalism and focus on safety through our experience. No one knows how long we have left to live in this world, but we are grateful that we have been able to count on Home Instead for our mother. Thank you Home Instead.

Laura Catoe

Feb 2023

via Google

Home Instead has great employees. Several of them helped me in my home after my hospitalization. They did all I ask of them and more and were very nice and thoughtful. My safety was very important to them. Management worked well with me also. I would recommend them to anyone.

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Frequently Asked Questions

What types of care does Home Instead, Home Care Services of Burlington offer?

Home Instead, Home Care Services of Burlington offers At-Home Care.

Where is Home Instead, Home Care Services of Burlington located?

Home Instead, Home Care Services of Burlington is located at 352 Holly Hill Ln in Burlington, North Carolina.

What do families say about Home Instead, Home Care Services of Burlington?

Families describe Home Instead of Burlington as attentive, compassionate in-home care, with several reviewers highlighting long-term relationships with the same caregiver and responsive communication from management. Reviews consistently mention thoughtful caregiver matching and support through difficult health and cognitive changes.

How can families visit Home Instead, Home Care Services of Burlington?

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