1 / 5Home Instead in Hamden is a home health and hospice agency, and most Google reviewers praise the caregivers and office staff for being responsive, compassionate, and easy to work with as care needs change. One reviewer reported a negative experience during the hiring process, alleging discrimination and poor follow-through on references.
AI-generated from reviews and community data.
Home Instead is a home care agency serving Hamden, Connecticut offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.3 out of 5 across 12 reviews.
Home Instead in Hamden, Connecticut provides home health and hospice care, offering flexible support that can be adjusted as clients' needs evolve.
Families consistently praise the caregivers and office staff for their responsiveness and compassion. Multiple families noted that caregivers have become trusted extensions of their households, with clients looking forward to their visits. One family wrote that caregivers "have been instrumental in helping her to maintain her strength and independence." Families also highlight the owner's personal involvement in service planning and the selection of kind, professional aides.
Home Instead holds a 4.3 out of 5 Google rating based on 12 reviews. One review raised concerns about hiring practices and responsiveness during the application process, which contrasts with the broader pattern of praise for client care.
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Help Me Choose4.3overall · 12 ratings combined
4.3★ on Google (12)
Kayla Gentles
Apr 2025
Unfortunately Jennifer wasted my time and never even attempted to call my references. I have experiences and good references. As a person of color I feel discriminated and wouldn’t recommend. Edit: Please note she didn’t even attempt to check my references and my availability was very open. She told me she was going to call and didn’t.
Kevin C
Jul 2020
It was a wonderful blessing to deal with the owner, Andrew, at Home Instead, along with the three aids, Debbie, Joyce and Deborah who cared for our dad. Andrew was personally involved on my initial and follow up calls when inquiring of what services and care that his company could provide, along with the selection of such kind, considerate and professional aids. All aspects of my dealings with Andrew and his staff exceeded my hopes and expectations, and would highly recommend Home Instead of Hamden.
Ani Javian
Aug 2019
I would recommend the caretakers from Hamden's Home Instead in an instant! They have been so kind to our family and the care that they provide our mother is top notch. The folks in the office are responsive, sensitive to our needs, and work with kindness and empathy.
Suzanne Tucker
Sep 2018
Home Instead has been quite the support that I had hoped it would be. The office staff is very responsive to our requests and the staff who comes and cares for my mother have been terrific. My mother looks forward to seeing the aids and they've been instrumental in helping her to maintain her strength and independence.
Kris Lindsay
Sep 2018
You will not find a better agency to take care of your loved one. Home Instead staff members are truly exceptional - compassionate, kind, and dedicated. They can provide as much or as little support as needed, and will gladly change services as the needs of the client change. Their caregivers have become an extension of our family.
Home Instead offers At-Home Care.
Home Instead is located at 1733 Whitney Ave in Hamden, Connecticut.
Home Instead in Hamden is a home health and hospice agency, and most Google reviewers praise the caregivers and office staff for being responsive, compassionate, and easy to work with as care needs change. One reviewer reported a negative experience during the hiring process, alleging discrimination and poor follow-through on references.
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