Amber Croxson
Jan 2026
I loved working for them, I loved my clients and very grateful for them
Home Instead
111 St James Ct Ste. A14.5(72 ratings)· Frankfort average: 4.4
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1 / 5Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Home Instead in Frankfort is a home health and hospice service that families and referral partners rate highly, with reviewers frequently praising specific staff members for professionalism and compassion. Feedback centers on the quality of caregivers and office staff rather than any facility, since this is an in-home care provider rather than a residential community.
What reviewers praise
- Staff and caregivers praised as compassionate and professional
- Care coordinators described as attentive to family needs
- High overall Google rating from many reviewers
- Caregivers noted for going above and beyond duties
What reviewers flag
- No published pricing information available
AI-generated from reviews and community data.
Home Instead is a home care agency serving Frankfort, Kentucky offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.5 out of 5 across 72 reviews.
About Home Instead
Home Instead is a home health and hospice provider serving Frankfort, Kentucky. The organization delivers in-home care services, matching families with professional caregivers tailored to their specific needs.
Families consistently praise the attentiveness and professionalism of Home Instead's representatives and care staff. Multiple families highlight how representatives like Michelle Bridges and Joe take time to understand families' concerns and ensure careful placement of caregivers. One family noted that their representative "really tried to put himself in our shoes and payed attention with such care." Caregivers themselves are described as proactive, detail-oriented, and positive, qualities families say they notice in daily interactions.
Home Instead holds a 4.5/5 rating across 72 Google reviews. Families and professionals who have worked with the organization consistently report confidence in the care provided and the company's commitment to their clients' wellbeing.
Types of Care at Home Instead
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of Home Instead
4.5overall · 72 ratings combined
4.5★ on Google (72)
Michele Kasper
Oct 2025
Michelle Bridges is an amazing representative that I have the pleasure of working with. I know once we provide referral’s to her the family is in great hands. She works so hard to make sure when our client’s and families are well taken care of once they leave our facility. Grateful for her hard work and the services your company provides.
Tonya Hawkins
Oct 2025
Michelle Bridges is one of the most professional representatives that I have the pleasure of working with. She is an absolute delight when she comes in our facility. Michele always has a smile kn her face. I know once I provide a referral to her the family is leaving us yet going into good hands. Once gaining the relationship I have with Michelle she is the only representative I send referrals to from this community service. I wish we had more "Michelle's" in the world. She is so compassionate and always welcome in our center. She works very hard for our families and we appreciate that so much. Very grateful for her.
Whitney Johnson
Oct 2025
Whitney looks for things that need to be done without having to be told . She is meticulous in attention to detail and always has a positive attitude.
Cheyenne Hammonds
Jan 2022
We hired home instead to sit with my grandfather and from the very first meeting with Joe I have been thoroughly impressed. I felt that our wants and needs for him were met and that Joe really tried to put himself in our shoes and payed attention with such care. He provided excellent Professional Caregivers and I would recommend him and his team to anyone
Frequently Asked Questions
What types of care does Home Instead offer?
Home Instead offers At-Home Care.
Where is Home Instead located?
Home Instead is located at 111 St James Ct Ste. A1 in Frankfort, Kentucky.
What do families say about Home Instead?
Home Instead carries a 4.5 out of 5 rating from 72 Google reviews. Home Instead in Frankfort is a home health and hospice service that families and referral partners rate highly, with reviewers frequently praising specific staff members for professionalism and compassion. Feedback centers on the quality of caregivers and office staff rather than any facility, since this is an in-home care provider rather than a residential community. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Home Instead?
Submit the Request Information form on this page, or contact Home Instead directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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