Home Instead

Mel Slater

Aug 2026

via Google ↗

A family member called to say that we need to give kudos, gold stars, props, whatever we can do/give to badge 10483.  I asked which client he was referring to. He said B.W. I let him know that was Claire.  He said yes, she is amazing!  He said that he tried to give her a monetary tip, but she declined saying she would get fired if she accepted.  He asked to take a picture of her name badge and call the office to let us know what an awesome person and job she is doing.  He asked if I would put gold stars in her lunch pail and do anything else we can to reward her for doing an excellent job.<br><br>Grandson of B.W.

Shane H

Dec 2025

via Google ↗

Great

Vickie Smith

Jan 2024

via Google ↗

Our family had an incredibly positive experience with Home Instead in Auburn and would recommend them to others looking for assistance for their elderly loved ones. We used their services for 2 years, which allowed our parents to remain in their home until our father passed and our mother needed more skilled personal care and supervision. As their needs changed over those 2 years, Home Instead quickly adapted to ensure their needs were met. At the beginning, Home Instead did their grocery shopping and provided basic housekeeping services for 4 hours every other week. By the end, they provided services for 5 hours on 4 days per week, which extended to social interaction with our parents and giving family members a break during the day while caring for our dad in home hospice. The care professionals showed incredible patience, kindness and professionalism towards our parents and their services were indispensable. In addition, the owners, Nancy and Sal, and their office team were very flexible and supportive as our dad entered hospice and our parents' health declined and their situation continuously changed. We cannot thank them enough for their service, compassion, and professionalism.

Yvonne Vonderweidt

Jan 2020

via Google ↗

peace of mind

Randy White

Aug 2018

via Google ↗

My family received a consultation visit from the owner. We explained all of my brother's needs and health issues, specifically, his incontinence and HIV. The owner left never stating that my brother's needs could not be met or that his infection was a problem. The next day, I contacted the agency stating we wanted to use their service and the office manager said she would mail contracts to sign. At the end of the week we had not received the contract so I called the owner. The owner told me he left several messages for me explaining they could not provide the level of care we needed, specifically dealing with incontinence. I never received such messsges. The owner should have been upfront during the Monday consultation and therefore, my family could have been pursuing other avenues of care instead of wasting time waiting to hear from Home Instead. Very disappointed.