1 / 6Reviewers describe Home Care Specialists Inc as a home medical equipment and respiratory supply provider serving the Haverhill, MA area, delivering items like CPAP machines, hospital beds, wheelchairs and nebulizers. Most feedback centers on the technicians and support staff who set up and explain equipment, with a smaller number of complaints about order delays, billing errors, and slow response during urgent situations.
AI-generated from reviews and community data.
Home Care Specialists Inc is a home health and hospice provider based in Haverhill, Massachusetts. The company delivers and supports medical equipment including hospital beds, CPAP machines, and respiratory devices, serving patients recovering from surgery, managing chronic conditions, and in end-of-life care.
Families consistently praise the professionalism and attentiveness of delivery and setup staff. Multiple reviewers highlighted how technicians arrive on time, explain equipment thoroughly, demonstrate proper use, and answer questions patiently—one family wrote, "He is a terrific employee in every sense." Staff are described as friendly and efficient, with several families noting delivery windows were met and that representatives followed up proactively. Setup and configuration assistance, particularly for CPAP machines, receives repeated mention for its clarity and care.
A smaller number of reviews surface frustrations with order fulfillment timelines, incomplete shipments, and occasional scheduling issues that affected vulnerable patients. These complaints stand in contrast to the dominant pattern of positive experiences across equipment delivery and patient education. The company holds a 4.6 out of 5 rating across 557 Google reviews, reflecting a largely satisfied customer base alongside notable service gaps for some families.
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Help Me Choose4.6overall · 557 ratings combined
4.6★ on Google (557)
Richard Attridge
Jun 2026
I recently got a new cpap from Home care specialist. The service from start to finish was excellent. Max, who came to our house was superb and treated us in avery professional and friendly manner, while explaining the new machine (Resmed 11) in great detail. I have been on a Cpap for 10 years and this is the best service I have ever had. Thanks Max and eveyone at Home Care Specialist.<br>Rick Attridge
Shelly Shaw
Jun 2026
Very helpful
Kenneth Hogan
Jun 2026
Tech specialist was great. Total experience was most positive.
Michelle P
Jun 2026
Super helpful!
Moises Estrella
Jun 2026
I had a great experience with the CPAP specialist who helped me set up my machine. She was extremely knowledgeable, patient, and took the time to explain every detail about how the machine works. She made sure I understood how to use it properly, how to maintain it, and answered all of my questions without rushing.<br>I truly appreciate the time and care she dedicated to making sure I felt comfortable and confident using my CPAP machine. Her professionalism and attention to detail made the entire process easy and stress-free. Thank you for providing such excellent customer service!<br>⭐️⭐️⭐️⭐️⭐️ Highly recommended!
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