3.4(17 ratings)· Lansing average: 4.1
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1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Home Care Alternatives is an in-home care agency serving Lansing, Michigan since 1999, offering personal care, medication reminders, and companionship for seniors staying in their own homes. Reviews are sharply mixed: some families report long-term, dedicated caregivers and responsive office staff, while others describe unprofessional aides, poor caregiver-client matching, and billing problems.
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Home Care Alternatives is a home care agency serving Lansing, Michigan offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Dietary Accommodations, Medication Management and Arts and Crafts. Families rate it 3.4 out of 5 across 17 reviews.
Home Care Alternatives is an in-home care provider serving Lansing, Michigan. Since 1999, the company has delivered care to the elderly, sick, and disabled in the region, operating under the philosophy that caring is a promise and quality is a commitment.
The agency offers a range of personal care services including bathing, restroom assistance, incontinence care, grooming, hygiene support, dressing, and mobility help. Nutritional support is provided through meal preparation, diet planning tailored to dietary restrictions, and feeding assistance as needed.
Additional services include medication reminders and supervision, organization of pill boxes and daily logs, schedule planning for appointments and errands, and assistance with outings. The company also supports engagement through conversation, reading assistance, games, crafts, and puzzles.
Home Care Alternatives emphasizes personalized home care planning designed to support independence, dignity, and quality of life for clients remaining in their own homes. The agency recruits caregivers of varying experience levels to deliver this in-home support.
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Help Me Choose3.4overall · 17 ratings combined
3.4★ on Google (17)
Joy Sandborn
Nov 2022
This place is the most unprofessional place i have used. The first aid complained that it was too much work because she had MS. The second aid complained about her co-workers. Yet, sat and talked on her phone to her family, when she was supposed to help me with shower. (I am quadriplegic). The billing department statements did not itemize my debit, my payments or and balance. Very, very unprofessional.
Kristi Autore
Nov 2019
We have used HCA for 3 1/2 years. They have always been professional and taken great care to see that our family member got the services they needed. They are very responsive and quick to seek solutions to problems that arise. The staff is incredibly friendly as well as compassionate. Thanks HCA!
Margie Walsh
Nov 2019
My father, a Vet, received unsurpassed care from HCA for a year. His caregiver, Brandy has become "family". She provided what ever help he needed and did so with such a loving hand. Additionally-- she was 100% reliable (didn't miss a single day in over a year--always on time). Danielle, Jennifer, and Kurt in the office responded immediately to whatever question(s) I had. On behalf on my family-- THANK YOU so much.
Deborah C.
Aug 2019
My family had a terrible experience with HCA. The agency hires unprofessional people who “claim” to be experienced Caregivers. A certain Caregiver claimed to be a responsible, experienced person who has cared for people for well over 10 years. When she first showed up, she had my husband’s last name incorrect & said she had no idea he had Dementia. Apparently, the agency never matched the right Caretaker with my disabled husband who has served his country! This Caretaker only came out twice a week & lasted for only 2 weeks. Then she told us she was coming back on her scheduled day, but told the agency she was NEVER coming back to care for my husband. The only reason I found out the Caretaker was not coming back was via the agency’s call informing me of no one coming to our home. To add insult to injury, the person who contacted me never said we are sorry for this unfortunate situation or showed any compassion for my disabled veteran husband!!!
H E
Apr 2018
Absolutely themost unprofessional company I have dealt with. The people they hire are anyone literally off the street. A week ago my mother in law was cussed at by a worker and threatened. The girl didn't know I was at the door listening. When she was told to leave she flipped us off. Called the company only for them to laugh literally at my elderly mother in law like she was a joke. Horrible horrible people. Elderly and disabled mental abuse is not funny.
Home Care Alternatives offers At-Home Care.
Home Care Alternatives is located at 5700 Executive Dr Ste 1 in Lansing, Michigan.
Home Care Alternatives carries a 3.4 out of 5 rating from 17 Google reviews. Home Care Alternatives is an in-home care agency serving Lansing, Michigan since 1999, offering personal care, medication reminders, and companionship for seniors staying in their own homes. Reviews are sharply mixed: some families report long-term, dedicated caregivers and responsive office staff, while others describe unprofessional aides, poor caregiver-client matching, and billing problems. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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