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Holly Hall Retirement Community

2000 Holly Hall St

4(117 ratings)· Houston average: 4.3

Holly Hall Retirement Community, photo 11 / 9

Quick Facts

Total units
91
Year opened
1952
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
62
Insurance accepted
Takes Medicare, Medicare Advantage, and long-term-care plans
Medical partnerships
Works with UT Medical School and Baylor fellowship programs

What Families Think

Reviews of Holly Hall are sharply divided: many families praise specific staff members, rehab outcomes, and cleanliness, while a significant number of others describe serious understaffing, slow response to call buttons, and lapses in basic care such as timely diaper changes and fall reporting. The skilled nursing/rehab side in particular draws both some of the most enthusiastic and most alarming feedback.

The Good

  • Staff repeatedly praised by name for compassion
  • Strong physical and occupational therapy outcomes
  • Admissions and intake process described as smooth
  • Facility described as clean by many visitors
  • Good food noted in several reviews
  • Accepts Medicare, Medicare Advantage, and long-term-care insurance

The Bad

  • Multiple reports of severe understaffing on nursing floors
  • Several reviewers cite slow call-button response, up to an hour
  • Reports of patients left in soiled diapers for extended periods
  • One report of a fall with no incident report filed
  • One reviewer noted no translators for non-English speakers

AI-generated from reviews and community data.

Holly Hall Retirement Community is a senior living community in Houston, Texas offering Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 103 reviews.

About Holly Hall Retirement Community

Founded by a group of civic-minded Houstonians in 1949, Holly Hall is Houston’s first retirement community and has been continuously upgraded since then.

A strong history of community support and philanthropy has allowed Holly Hall to keep its vibrant legacy of caring and community involvement.

Today, as a nonprofit Continuing Care Retirement Community (CCRC), Holly Hall is governed by our 51-member board of directors, and our administrative staff oversees daily operations. Many staff members have served Holly Hall, residents, for decades, which speaks to our sound management and retention of happy, compassionate, and respectful employees who truly love the work they do and take pride in the quality of service they provide.

In March 2012, Holly Hall began to accept Medicare, which allows residents to remain at Holly Hall while they receive prescribed medical care. Holly Hall also now accepts some commercial insurance plans, Medicare Advantage Plans, and long-term-care plans, and is proud to work with the University of Texas Medical School and Baylor College of Medicine fellowship programs.

Today, Holly Hall is experiencing a renaissance. We are adding new services and programs, remodeling our interiors, and exploring new living options. All these efforts ensure that Holly Hall will appeal to the next generation of retirees for decades to come.

Types of Care at Holly Hall Retirement Community

Independent Living

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Security
  • Transportation Services

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Floor Plans

Holly Hall Retirement Community floor plan 1Holly Hall Retirement Community floor plan 2Holly Hall Retirement Community floor plan 3Holly Hall Retirement Community floor plan 4

Reviews of Holly Hall Retirement Community

4overall · 117 ratings combined

4.1★ on Google (103) · 3.1★ on Yelp (14) · Yelp page ↗

L

Lue M.

May 2026

via Yelp

I was transferred to Holly Hall Retirement Community Healthcare (HHRCH) to do rehab after going through cervical spine surgery. I found the care to be outstanding! The medical, support staff, case worker, health information specialist, and food service team went over and above to ensure that I was taken care of properly and received real time communications! I am a 20 year retired Navy Chief (Hospital Corpsman) coming in contact with healthcare teams in both military and civilian facilities. I can attest that the professionalism and Comradery at HHRCH is second to none! -I am giving a shoutout to the following at HHRCH 1. Dr. Rajan 2. Victor 3. Cindy 4. Alberta 5. Anthony 6. Brenda 7. Cam 8. Christine 9. Festus 10. Jasmine R. 11. Jesse 12. Kelsey 13. Key 13. Kisha 14. Koko 15. Lyndia 16. Marcia 17. Okwee 18. Reina 19. Rykki 20. Sam 21. Stanesha

S W

Nov 2025

via Google

Reina Gonzalez, the Admissions Coordinator, is a true God sent guardian angel. She went above and beyond to help my mom and I ensure she got her care needs met. It is people like her that restore my faith in humankind. I highly recommend paying her a visit if you or a loved one is in need of a healthcare navigator. Whether or not Holly Hall is the right fit for the level and stage of care, as well as insurance challenges you may have, she will take the time to point you in the right direction.

M

Mary C.

Nov 2025

via Yelp

No care at all for someone like me that could not walk or put weight on one leg! Left after 2.5 days!

T

Tra-Viecia S.

Sep 2025

via Yelp

This place has actually been good for my father. Reina and Cindy and all the staff have been extremely helpful and understanding. Getting him to all his appointments. Also taking the stress and pressure off of my family while we work, to care for him while he awaits another surgery. Trust me I'm very picky, and I toured 5 facilities before this one. Every facility has their opportunities but this one I have had really no complaints. The only thing I would improve is consistent therapy schedules and sessions.

James Stewart

Feb 2025

via Google

I am.wroting this review to acknowledge and highlight the wonderful exceptional experience I have had with Patrick Collier at Holly Hall CRC. I will make this as brief as possible yet expound on the qualities of great service provided by Patrick. As I sought to find a community and facility to aid my 92 year old father's rehab therapy, I needed a place that would accommodate not only his individual condition but cater his character wholly. After visiting 2 properties (Park Manor Missoury City and Westchase) I knew I was in for a long search. However, on the day I decided to make multiple visits across the city of Houston, I decided to stop by, leaving the VA Hospital since it was a close facility and not far from my house. Amazingly, as I entered the property I felt this would be my last stop. I was introduced to Patrick for tour by the security guard and another employee which lead me to believe HE was the guy who would make this my first and only visit for the day. Patrick and I immediately connected and as I explained to him my needs he listened carefully, which in turn provoked his convincing pitch to respond to every need I mentioned. He was knowledgeable not only about other facilities and their performance grades but also noted the specific accommodations he could provided and how they compare to others. My is 92 with mild dementia. Patrick made this process smoother than I could have imagined. His warm welcoming attitude, knowledge and spirit helped me decide immediately that this was the place for rehabilitation for my dad and even myself as I daily care and provide the right treatment and service to my loved one. Doing this on my own is not easy but Patrick definitely made it feel that way. I will be happy to refer other people to this facility and hope that Patrick would continue to be in place to guide many more people while also being rewarded for his service. Thank you Patrick and Holly Hall CRC Management.

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Government Inspection History

6 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Oct 7, 2025Fire Safety StandardHealth Standard15 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025

  • Keep signed and dated reports of x-rays and other diagnostic services in the residents record.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025

  • Dispose of garbage and refuse properly.

    Severity B of L: potential for minimal harm, patternCorrected Oct 8, 2025

Oct 3, 2024Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2024

Aug 29, 2024Fire Safety StandardHealth Standard1 citation
  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2024

Jun 29, 2024Health Complaint1 citation
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2024

Apr 3, 2024Health Complaint2 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 24, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 24, 2024

Jun 8, 2023Fire Safety StandardHealth Standard8 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2023

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Holly Hall Retirement Community offer?

Holly Hall Retirement Community offers Independent Living.

How much does Holly Hall Retirement Community cost?

Holly Hall Retirement Community has not published its pricing. For context, communities in Houston that publish rates start around $4,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Holly Hall Retirement Community located?

Holly Hall Retirement Community is located at 2000 Holly Hall St in Houston, Texas.

What do families say about Holly Hall Retirement Community?

Reviews of Holly Hall are sharply divided: many families praise specific staff members, rehab outcomes, and cleanliness, while a significant number of others describe serious understaffing, slow response to call buttons, and lapses in basic care such as timely diaper changes and fall reporting. The skilled nursing/rehab side in particular draws both some of the most enthusiastic and most alarming feedback.

How did Holly Hall Retirement Community do on recent health and safety inspections?

Holly Hall Retirement Community had 6 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Holly Hall Retirement Community?

Submit the Request Information form on this page to connect with Holly Hall Retirement Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Holly Hall Retirement Community? Claim this listing to update photos, pricing, and details. It's free.

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