Craig Wood
Jul 2026
It’s taken some time to come up with the words to thank Hilltop Springs for the care and kindness they gave to my mom. Sadly, she was only there for three months, but it was the best three-month experience that she and I had during this most difficult time of life. As a son who thought he could “do it all,” well, I was wrong. I learned that it’s okay to ask for help. So how do I decide where to turn over the care of my most precious loved one, who raised me and cared for me all my life? How do I walk away from a visit and feel confident that she will be taken care of in a manner that is up to my standards? It’s a very tall order! From the moment we showed up for a tour, I felt at ease. Livia greeted us, made us feel welcome and at home, explained everything, gave us a tour of the awesome facility… and Mom and I both loved it. It was the perfect fit I was looking for. With the care, location, and beautiful new facility, it checked all the boxes. This was the toughest decision I’ve had to make, and I didn’t want to have to move my mom again. We moved into the assisted living side. If and when the day came that she needed memory care, that was in the same facility… no moving. This was the last move we would have to make. The care team was amazing. They would pop in and check on Mom all the time. You’d think they had known her for years. They got to know her, listened to her, and engaged with her. Very kind. Due to being on oxygen, she needed help via wheelchair to get anywhere. One push of the button, and they were there to assist her. As family, we can’t be there at every moment, so it’s comforting to know someone is watching out. The care team noticed my mom wasn’t acting right. She was sick, had a fever, etc. Unfortunately, I was in an area where my phone didn’t get the call. They called an ambulance, got her to the hospital, and handled everything exactly as we had planned in advance. Their professionalism and quick response made all the difference. Sadly, my mom passed away at the end of February 2026. Hospice came in and worked in conjunction with the Hilltop Springs staff. Her door was open, and she was never alone. I could tell everyone honestly loved and cared for my mom (and me). It wasn’t just a job to them. They truly cared. It has been five months, and I still get calls and texts checking in with me to see how things are going. I’ve attended some events there since Mom passed. They always remember my name, and they remember my mom. I know I’ll miss some names, but I can’t thank you all enough. From the very beginning with Livia, then the care team of Elena, Chris, Leticia, Josh, Jade, Melissa, and many more… I say THANK YOU!!! It takes a special type of person to do the work you do. You gave our family comfort and peace during this very difficult time. God bless you all!! THE WOOD FAMILY CRAIG WOOD
