Moreen Carvan
Mar 2026
This is not a public facility. It is a health care facility.
Hilltop Skilled Nursing and Rehabilitation
910 West Polk Street
4.4(80 ratings)
1 / 5Quick Facts
- Total units
- 108
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 108
- Therapy services
- On-site physical and occupational therapy for rehab stays
- Rehab outcomes
- Reviewers cite a high rate of residents returning home
CMS Care Compare
What Families Think
Reviewers generally describe Hilltop as a warm, family-like skilled nursing and rehab center with strong physical and occupational therapy, though a handful of detailed accounts describe serious lapses in basic care, cleanliness, and staffing responsiveness. Overall sentiment is largely positive, especially for short-term rehab stays, but the negative reviews raise real concerns about consistency of care.
The Good
- Repeated praise for physical and occupational therapy staff
- Many reviewers call staff caring, kind, and family-like
- Facility described as clean and pleasant-smelling by many
- Administration praised for responsive family communication
- Transportation staff help residents get to appointments on time
- High rate of residents returning home after rehab, per reviewers
The Bad
- Multiple reports of understaffing, especially overnight, causing slow response to call buttons
- Several reports of unclean rooms, shared bathrooms, and lingering odors
- One detailed report of a medication error and inadequate wound/catheter care
- One report staff took the phone off the hook on weekends
AI-generated from reviews and community data.
About Hilltop Skilled Nursing and Rehabilitation
Hilltop Skilled Nursing & Rehabilitation is a skilled nursing and rehabilitation center located in Charleston, Illinois, serving Coles County. The facility emphasizes providing genuine hometown care by treating guests, their loved ones, and staff as family members.
The center operates with a team of skilled medical staff dedicated to helping residents thrive through exceptional care. The facility is described as warm and welcoming, with a focus on integrating the care center into the surrounding community and caring for friends and neighbors as both a responsibility and an opportunity.
The community places significant emphasis on staff well-being and professional fulfillment, recognizing employees as integral assets to the organization. Management commits to providing staff with both material tools and opportunities for meaningful work experience, believing that well-supported employees deliver better resident care.
The facility approaches community engagement as a core principle, viewing its role not simply as a service provider but as a trusted member of the local community with an obligation to give back and maintain strong relationships with those it serves.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.4overall · 80 ratings combined
4.4★ on Google (80)
Mo Lawrence
Nov 2025
My brother has had 3 rehab stints in this rehab center after getting out of the hospital. Very friendly and professional place
S. C.
Aug 2025
I would think twice before placing a loved one in this facility. Years ago it was top notch however, it has gone downhill since. My father was placed there on a Thursday from the hospital.for a two week rehab and return home. He went a week and four days without a shower! This was AFTER we called a meeting the first week regarding the insufficient care he was receiving. He had been left to sit in urine soaked pants for 2-3 hours at a time. He had developed a sore from sitting in urine and not being moved. On the second weekend, midnight staff made him take a BM on the toilet with a diaper still on!! When he questioned this they put him back in bed and left. They do not keep the place clean. Chris, the nurse does her best.
shelbie walters
Aug 2025
Amazing facility very clean amazing staff they did very well with my uncle with a broken the therapy department are miracle workers
Susan Hinesley
Jul 2025
The place is ran down, most of the staff are very disrespectful to the residents and their families! They give residents the wrong medicine! Then try to deny it , when action needs to be taken , to help them after taking the wrong medicine that they give them!! They are not professional at all!! And they take their phone off the hook mostly on weekends !! Who does that 😫🤦♀️
Frequently Asked Questions
What types of care does Hilltop Skilled Nursing and Rehabilitation offer?
Hilltop Skilled Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.
Where is Hilltop Skilled Nursing and Rehabilitation located?
Hilltop Skilled Nursing and Rehabilitation is located at 910 West Polk Street in Charleston, Illinois.
What do families say about Hilltop Skilled Nursing and Rehabilitation?
Reviewers generally describe Hilltop as a warm, family-like skilled nursing and rehab center with strong physical and occupational therapy, though a handful of detailed accounts describe serious lapses in basic care, cleanliness, and staffing responsiveness. Overall sentiment is largely positive, especially for short-term rehab stays, but the negative reviews raise real concerns about consistency of care.
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