Alice Jefferson
May 2026
Amazing staff maks you feel like family. Jenny and Jimesa works together to help discharge go smoothly. Victor with therapy is amazing. They were wonderful and took care of me.
Hillcrest Nursing Center
695 Mitzi Street
4.1(41 ratings)
Quick Facts
- Total units
- 39
- Medicare rating
- 5 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 39
- Inspections
- View history (29 citations)
- Respite stay length
- Short-term respite stays from 5 days to 5 weeks
- Respite eligibility
- Respite care not dependent on hospice enrollment
- Outpatient therapy
- Outpatient rehab program for patients living at home
- In-house services
- On-site pharmacy, lab, podiatry, and wound care
CMS Care Compare
What Families Think
Reviews of Hillcrest Nursing Center are largely positive, with families praising the rehab therapy team, caring aides, and smooth transitions after hospital stays. One detailed review raised serious concerns about cleanliness and safety during an admission, which contrasts sharply with the otherwise warm feedback.
The Good
- Rehab therapy team praised as effective and encouraging
- Staff described as caring and family-like
- Smooth discharge and care coordination noted
- Good food and enjoyable activities mentioned
The Bad
- One detailed report of a dirty, poorly maintained room
- One report of a staff member wearing unsafe footwear during transfers
- One reviewer noted slow response to call lights
AI-generated from reviews and community data.
Hillcrest Nursing Center is a senior living community in North Muskegon, Michigan offering Skilled Nursing / Long Term Care. Families rate it 4.1 out of 5 across 41 reviews.
About Hillcrest Nursing Center
Hillcrest Nursing and Rehabilitation Community is a nursing and rehabilitation facility in North Muskegon, Michigan, offering skilled nursing care, rehabilitation services, and assisted living options. The community provides around-the-clock nursing care with physician coverage and is dedicated to helping patients rehabilitate to their highest level of independence following hospital stays, whether planned or unplanned.
The facility offers comprehensive in-house support services including pharmacy, lab, podiatry, and wound care. An outpatient rehabilitation program is available for patients able to reside safely at home, focusing on therapy services to help resume an active lifestyle, build strength, improve mobility and balance, manage pain, and enhance activities of daily living. Referrals for outpatient services can be made by primary care providers or specialty physicians, and most services can be billed to primary insurance plans.
Respite care is available with flexible options, including nursing services with no required length of stay, allowing for short-term care ranging from 5 days to 5 weeks. Respite services are not dependent upon hospice enrollment and may be covered by Medicaid or private pay. The admissions team can discuss the direct admit process and financial coverage options.
Hillcrest's team includes clinical, administrative, nutrition, housekeeping, grounds, and support staff committed to providing compassionate care. The community emphasizes a smooth transition for those for whom independent living is no longer an option, with care planning tailored to each resident's unique needs and preferences.
Types of Care at Hillcrest Nursing Center
Skilled Nursing / Long Term Care
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Help Me ChooseReviews of Hillcrest Nursing Center
4.1overall · 41 ratings combined
4.1★ on Google (41)
Jan Engstrom
Apr 2026
Hillcrest rehab rehabilitation center was wonderful for my mother. She enjoyed her time there and all the help that she was given was very wonderful experience. The food was good. The staff was wonderful. Nursing was great rehab was wonderful for her. She enjoyed the company of all the residence there and even participated in the activities and even the activity Director was wonderful with the people and they were so pleasant to be around. Going to miss everyone there and have nothing bad to say from head to toe other than it is an older facility, but it does have a smaller group of people there so whether it be day shift second shift or third shift everybody was wonderful. I was worried about her stay there, but she did great and having a great staff from the administrator to the nurses, helpers, aids, cleaning ladies, social services, cooks it made her stay easier for her, any questions I had they were there to answer(Doctors , wound care) Excellent rehab experience
Judi
Apr 2026
I've been very happy here and I'm just going home for a while. I'll probably end up back.
Angela Frees
Feb 2026
Our mom was at Hillcrest for rehab after a partial hip replacement. We were impressed with the team; they were caring. The atmosphere was busy throughout the day and therapy was definitely encouraged.
Anne C
Dec 2025
My experience at Hillcrest Nursing Center was extremely disappointing. Upon arrival to admit my mom for rehab, the atmosphere was chaotic, with loud music blaring from one of the nurse‘s cell phones outside my mom‘s room. The room itself felt more like a supply closet than a living space—tiny and poorly furnished, with furniture that was falling apart. I had to request a chair to sit on, and the ones provided were filthy, stained, and in dire need of replacement. While the aides were friendly, I noticed one of them wearing slide sandals with socks, which raises significant safety concerns. This kind of attire poses a risk, especially when transferring residents, as it could result in injuries from slips or exposure to hazardous materials. It made me wonder what other OSHA safety violations were overlooked by management. The overall cleanliness of the room was bad. There was thick dust on the window blinds, and the floors looked like they hadn’t been scrubbed or waxed in years. I wish I had remembered to take photos because you would have to see it to believe it. The next day when I told the facility social worker that I wanted to transfer my mom because it wasn’t a good fit, she asked questions and listened to my concerns with kindness and compassion. However, when the director abruptly entered the room, her response was less than reassuring. Instead of acknowledging my concerns, she made excuses and tried to talk me into staying. It was obvious that her concern was for her facility (business-wise), while my concern was for the safety of my mom. I stopped her and had to be adamant that my decision was final. Then the social worker kindly initiated the transfer process at my request by making phone calls and working closely with the new facility I had chosen. Navigating the facility was another challenge; there are three sets of double doors with no handicap buttons to assist with entry and exit. As we were leaving, I struggled to get my mom through the doors in her wheelchair, and although there were several staff members watching us leave, not one offered to hold the doors open until I explicitly asked. I wasn’t going to write this review, but that alone prompted me to do so. Overall, my experience at Hillcrest Nursing Center was distressing, and I would not recommend this facility to anyone. There are better options in Muskegon County for those seeking care for their loved ones.
Government Inspection History
5 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Dec 4, 2025Fire Safety StandardHealth Standard12 citations
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 21, 2026
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 21, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2026
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2026
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2026
Have restrictions on the use of highly flammable decorations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2026
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2026
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2026
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2026
Mar 28, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2025
Oct 16, 2024Fire Safety StandardHealth Standard5 citations
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Mar 11, 2024Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2024
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 8, 2024
Oct 3, 2023Fire Safety StandardHealth Standard9 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 9, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 9, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2023
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hillcrest Nursing Center offer?
Hillcrest Nursing Center offers Skilled Nursing / Long Term Care.
Where is Hillcrest Nursing Center located?
Hillcrest Nursing Center is located at 695 Mitzi Street in North Muskegon, Michigan.
What do families say about Hillcrest Nursing Center?
Reviews of Hillcrest Nursing Center are largely positive, with families praising the rehab therapy team, caring aides, and smooth transitions after hospital stays. One detailed review raised serious concerns about cleanliness and safety during an admission, which contrasts sharply with the otherwise warm feedback.
How did Hillcrest Nursing Center do on recent health and safety inspections?
Hillcrest Nursing Center had 5 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hillcrest Nursing Center?
Submit the Request Information form on this page to connect with Hillcrest Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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