Jeanette Knoll
Apr 2026
Had a Awesome visit with Mother Helen. Beautiful and clean facility. CNA Precious was very pleasant and friendly.
1 / 5Quick Facts
- Total units
- 86
- Medicare rating
- 5 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 86
- Inspections
- View history (15 citations)
- Therapy services
- On-site occupational and physical therapists support recovery
- Room type
- Private rooms available for residents
- Transportation
- Staff drive residents to outside doctor's appointments
- Medical oversight
- On-site physician specializing in geriatric medicine
CMS Care Compare
What Families Think
Families describe Hillcrest Convalescent Center as a caring, well-run skilled nursing and long-term care community where nurses, CNAs, and therapists are frequently praised by name. Reviewers highlight smooth transitions after hospital discharge, attentive daily care, and coordinated therapy and physician support during recovery stays.
The Good
- Consistently high 4.6/5 rating from 281 Google reviews
- CNAs and nurses described as attentive and compassionate
- On-site occupational and physical therapy support for recovery
- Private rooms available for added comfort
- Staff coordinate transportation to outside doctor's appointments
- Facility described as clean and well-kept
The Bad
- No published pricing information available
AI-generated from reviews and community data.
Hillcrest Convalescent Center is a senior living community in Durham, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Rooms. Families rate it 4.6 out of 5 across 281 reviews.
About Hillcrest Convalescent Center
Hillcrest Convalescent Center is a skilled nursing and long-term care facility in Durham, North Carolina with a licensed capacity of 86 beds. The community serves patients recovering from acute illness, surgery, and other conditions requiring professional medical oversight and rehabilitation therapy.
Families consistently highlight the attentiveness of the nursing and caregiving staff, noting how CNAs and nurses respond thoughtfully to residents' emotional and medical needs. One family described how a staff member sat with their mother through a confusing first night until she felt calm enough to sleep. Therapists are named specifically for their competence and patience, and families appreciate that the medical team keeps families informed about progress and any health concerns throughout recovery stays.
The facility itself is described as clean and well-maintained. Families also value practical comforts, such as the availability of private rooms that reduce anxiety during recovery periods.
Hillcrest maintains a 4.6 out of 5 star rating across 281 Google reviews, with families consistently rating their experiences at five stars.
Types of Care at Hillcrest Convalescent Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
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Help Me ChooseReviews of Hillcrest Convalescent Center
4.6overall · 281 ratings combined
4.6★ on Google (281)
Marina Bonaventura
Jan 2026
I'm so glad Hillcrest was available to care for my Mom after she was released from the hospital.
Dan McLaughlin
Dec 2025
Across the board, from my father-in-law's entry to his exit, the staff, nurses, and doctors were super helpful in ensuring that we were kept aware of his progress and their concerns. He was lucky to get a private room, and that made it much more comfortable than he would have expected. He was there for about 7 weeks in recovery, and had additional cancer drugs that had to be given at certain times, and all of that was not easy to coordinate with outside suppliers. However, it all worked out and he has now been home for 3 weeks and is doing well. Especially would like to thank the Occupational Therapists on her her work with both her patient and the family to ensure that all bases were covered and how to prepare for leaving the facility. From the front desk to the people who drove him to doctor's appointments, all went so smoothly. Thank you so much. And while we hope we don't have to revisit, we certainly know where we would go to for great service and attention - Hillcrest Convalescent Center in Durham!
Jennifer Bennett
Dec 2025
We have been so impressed with every aspect of Hillcrest, from the facility to, especially, the nursing/caregiving staff. They have been so supportive and caring for my mother and for the whole family. The first night there when Mom was confused and anxious, the nurse’s assistant (CNA) sat with her and helped calm her until she went to sleep 💖
Naomi Clark
Oct 2025
This is the first time that I have been in a convalescent center. As long as I am away from home, this is the BEST place for me. The care and compassion that I am receiving makes me feel safe and allay most of my fears. Thank you to all of the following for not only providing me with competence, but for answering my innumerable questions with patience and humor. Therapists--Jeremy, Anne-Marie, and Heather CNAs--All of you but I must mention Lolita, Emily, Colleen and Destiny. Nurses- Jaime Mayfield, Rhonda, and Abby, and Nina. Ken Middleton who fixed my bed. Custodial staff who keep my room clean and smelling good. Deja, Ms. Pam Hart, and Mr. Williams. Nutrition-You are feeding me so well, I must now limit my caloric intake. (lol) Activities--Miranda thank you for delivering my Amazon packages as well as allowing me to probe your lovelife and laugh at my corny 😃. Dr. Prasad--You enhance the reputation of Geriatric Medicine. All of you help to contribute to the stellar reputation of Hillcrest. THANK YOU ALL! Please add Andrea and Tata to my outstanding employee list.
Government Inspection History
3 inspection visits in the last three years, 15 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Feb 21, 2025Fire Safety StandardHealth Standard2 citations
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Dec 14, 2023Fire Safety StandardHealth Standard6 citations
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2024
Have an enclosure around a vertical opening shaft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Jul 14, 2022Fire Safety StandardHealth Standard7 citations
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2022
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2022
Meet requirements for the installation and maintenance of electrical systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2022
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2022
Install properly constructed and protected linen or trash chutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hillcrest Convalescent Center offer?
Hillcrest Convalescent Center offers Skilled Nursing / Long Term Care.
Where is Hillcrest Convalescent Center located?
Hillcrest Convalescent Center is located at 1417 W Pettigrew Street in Durham, North Carolina.
What do families say about Hillcrest Convalescent Center?
Families describe Hillcrest Convalescent Center as a caring, well-run skilled nursing and long-term care community where nurses, CNAs, and therapists are frequently praised by name. Reviewers highlight smooth transitions after hospital discharge, attentive daily care, and coordinated therapy and physician support during recovery stays.
How did Hillcrest Convalescent Center do on recent health and safety inspections?
Hillcrest Convalescent Center had 3 government inspection visits in the last three years, with 15 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hillcrest Convalescent Center?
Submit the Request Information form on this page to connect with Hillcrest Convalescent Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Hillcrest Convalescent Center? Claim this listing to update photos, pricing, and details. It's free.
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