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Hillcrest Assisted Living

1997 Davidson Dr.

4.2(6 ratings)· San Augustine average: 4.4

Hillcrest Assisted Living, photo 11 / 4

Quick Facts

Total units
52
Licensed capacity
52 residents

Texas HHSC

Medicaid Coverage
Accepts Medicaid through the STAR+PLUS waiver
Apartment Setup
Units include kitchenette and private bathroom

What Families Think

Hillcrest Assisted Living in San Augustine, Texas draws mixed but generally positive feedback from families, with strong praise for staff warmth and Medicaid acceptance, tempered by serious concerns from at least one long-term resident about management practices and property upkeep.

The Good

  • Praised for caring, qualified staff
  • Accepts Medicaid via STAR+PLUS waiver
  • Spacious apartments with kitchenette and private bath
  • Active activities program with fun outings
  • Food described as tasty by reviewers

The Bad

  • One report of missing belongings and intimidation by past administrator
  • One report of unsafe staff driving with no management response
  • One report of worn carpets and delayed equipment for residents

AI-generated from reviews and community data.

Hillcrest Assisted Living is a senior living community in San Augustine, Texas offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 6 reviews.

About Hillcrest Assisted Living

Hillcrest Assisted Living is a 52-bed assisted living community in San Augustine, Texas. It serves adults requiring assistance with daily activities and accepts Medicaid via the Star Plus waiver.

Recent visitors and residents report meaningful improvement at the facility. Staff are described as caring and qualified, with one family noting their brother with a traumatic brain injury found this "a much nicer facility" than his previous placement. Residents highlight spacious private apartments with kitchenettes and bathrooms, along with an active activities program and home-cooked meals. One family wrote that "things keep getting better by the day." However, some guests have noted maintenance concerns, including inconsistent room conditions and facility logistics that occasionally affect resident transportation.

The community holds a 4.2 out of 5 stars across 6 Google reviews, reflecting mixed but increasingly positive experiences. Families considering placement may want to tour the facility and discuss current staffing and maintenance plans directly.

Types of Care at Hillcrest Assisted Living

Assisted Living

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Kitchen
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Hillcrest Assisted Living

4.2overall · 6 ratings combined

4.2★ on Google (6)

Kelvin Childrez

Feb 2026

via Google

I lived there a little over 3 years until I was sent to Stone Creek nursing home. When there was an Ashley as the Administrator, she ruled that place through an iron fist and intimidating residents, threatening 30 days every time you told the truth she didn't want to hear. She would conduct a clean sweep of your room. It would get cleaned alright. Along with a lot of your belongings you know was in there before she started cleaning. She lied to me almost all the time, with unsubstantiated claims, threatening 30 days. I'm not the only resident that had belongings"disappeared". Had a activity director that constantly drove while texting and looking in her lap in incity driving while I was in the back, scared she was going to hit someone. Told Ashley, ABSOLUTELY nothing was done. Not only should've been fired, she should've jailed. Was anything done. Nothing but make my life harder while I was there. I'm still missing everything she took. Bad part is, I can't prove it because I never saw her actually talking the expensive items I had. It was a nightmare living there my last months there

Jana Wise

Jan 2026

via Google

Hillcrest AL proudly accepts Medicaid via the Star Plus waiver. They are 1 of 3 in the state of Texas that accepts Medicaid also! Such a great resource!

Elizabeth Nabejar

Jan 2025

via Google

My 40 year old brother, who has a TBI, moved here from another assisted living about 6 months ago. This is a much nicer facility. All of the staff are caring & highly qualified. His apartment is so nice and large with a kitchenette and private bathroom! It comes empty, so we had fun furnishing it. Highly recommend! 5 Stars!

Brooke Collier

Sep 2024

via Google

Hillcrest has come a long way and things keep getting better by the day! Wonderful management, hardworking and trusting staff, yummy food and so many fun things to do in the activities department. I hope if you have time, you give Hillcrest AL a visit for yourself!

Rhonda Benson

Jan 2024

via Google

Since I have been visiting and getting to know the inner workings of this place I am very disappointed. There is always something that needs fixing and the facility vehicle is always in the fire lane to where their patrons have to walk or roll to get to their ride. They have refurbished several rooms while some have carpet that looks like it’s been soaked in coffee. And some have been waiting on equipment that was supposed to be there when they moved in for year or so. These folks need love patience’s and care they deserve it. Since my original post things have truly improved. There are no longer vehicles in the fire lane and picking up and dropping off has been made much easier. The lead staffs attitude has also improved.

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Frequently Asked Questions

What types of care does Hillcrest Assisted Living offer?

Hillcrest Assisted Living offers Assisted Living.

Where is Hillcrest Assisted Living located?

Hillcrest Assisted Living is located at 1997 Davidson Dr. in San Augustine, Texas.

What do families say about Hillcrest Assisted Living?

Hillcrest Assisted Living in San Augustine, Texas draws mixed but generally positive feedback from families, with strong praise for staff warmth and Medicaid acceptance, tempered by serious concerns from at least one long-term resident about management practices and property upkeep.

How can families visit Hillcrest Assisted Living?

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