Demetri Fitch
Jul 2026
loved therapy-everybody was fine with me! I am going home better than I came. I feel my legs are stronger.
1 / 5Quick Facts
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 180
- Inspections
- View history (35 citations)
- Recent ownership change
- Facility recently acquired by Harborview Health Systems
- Staff language support
- Some staff speak Spanish with residents
- Prior name change noted
- Previously operated under name Memphis Christian Health and Rehab
CMS Care Compare
What Families Think
Reviews for Highlands Health & Rehabilitation Center are sharply mixed: many families praise the therapy team, individual caregivers, and a clean, welcoming building, while a substantial number of others describe serious neglect, understaffing, and slow response to call lights. Several reviewers also raised concerns about inconsistent staff attitudes and difficulty getting billing or care updates resolved.
The Good
- Therapy department repeatedly praised as excellent
- Many reviewers call the building clean and pleasant
- Specific staff members singled out for compassionate care
- Bilingual Spanish-speaking staff noted by a family member
- Administrator and office staff described as responsive
The Bad
- Multiple reports of slow or unanswered call lights
- Several reviewers describe neglect, bed sores, or soiled linens
- Reports of inconsistent staff attitudes, some described as rude
- One report of prolonged billing/discharge dispute over unpaid balance
- One report of unclear cause of death after prolonged neglect concerns
AI-generated from reviews and community data.
Highlands Health & Rehabilitation Center is a senior living community in Memphis, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.6 out of 5 across 74 reviews.
About Highlands Health & Rehabilitation Center
Highlands Health & Rehabilitation Center is a skilled nursing and rehabilitation community in Memphis, Tennessee, focused on providing specialized care that reflects each resident's unique needs.
The Center offers a comprehensive range of therapy and care programs designed to treat a variety of post-acute challenges, delivered by a team of skilled therapists.
In addition to short-term rehabilitation, the Center provides high-quality skilled nursing services for patients and residents with a variety of clinical needs, as well as long-term care services supported by a team of clinicians and caregivers.
Residents can take part in an assortment of enriching daily activities, including organized gatherings arranged by the activity department.
The Center emphasizes a caring team culture, aiming to support and recognize its staff of caregivers in order to help ensure positive outcomes for those in their care.
Types of Care at Highlands Health & Rehabilitation Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of Highlands Health & Rehabilitation Center
3.6overall · 74 ratings combined
3.6★ on Google (74)
Tee Wooods
Jul 2026
I really enjoyed and benefitted from therapy here at The Highlands Health and Rehabilitation. They made sure I received the service that I came seeking for, and treated me with respect without any reservation. I give therapy 5 stars. Thanks T. Woods
Dteller
Jun 2026
I had a family member recently there whom we took home not to long ago this was our experience. Throughout the week if we had pheanetra or Cynthia all we got where bad attitudes when asked to do anything!!!! My family member expressed they where very rough with her when changing or giving a bath and she said they would gossip and talk when doing so and would talk about this one white girl vaunda sooooo bad but anytime I asked caunda for silverware or anything like that she was always very nice and sweet to me she was usually only there on Fridays Saturday and Sundays when I wpuld come visit my loved one. You could tell she genuinely cared for what she did and always tried to make us feel at home she once walked in to answer a light and I was sitting in the way I said let me move out of the way I'm just all in your way and her words where it's okay I can work around you when yall are here this is your home and I am in your space which I thought was very kind because we e not many people feel that way about it second the food was horrible my love one recieved a very undercooked burger or alot of time very little of anything where on the trays and what was there was just disgusting looking. The pt staff where very very friendly along with wound care they always addressed any concerns along with nurse desiree she was absolutely wonderful and caring if her aid was busy desiree would take care of whatever along with always being so professional and kind when addressing any concerns we had most of the staff where pretty wonderful to be honest except Cynthia and pheantra their attitudes belonged in the trash I don't know where they got those two from but they definitely don't need to care for others loved ones of they can't be kind and gentle and all it takes is one bad egg to spoil the bunch I hated walking in and seeing that my family member had them I tried not to stay long if they where their because I know me and I didn't need to act up in somewhere that was caring for my loved one due to their nasty attitudes and I didn't really want to say anything because I didn't want it to fall back on my loved one but now that they aren't there I xan finally speak about the experience overall your loved one will be pretty well taken care of in a well rounded way as long as they don't have them and you make sure to bring them something to snack on and eat.
Sharon Coleman
Apr 2026
I have a friend that became ill suddenly. It was difficult for most and though hopeful after getting out the hospital she would return home that wasn’t how it went. However her husband choose this location and I have to say, every time I have visit it’s clean, the air is fresh, and the people are amazing. It’s hard to see her sick but at least we know she is taken care of with exceptional love, and medical care.
Stacey Burks
Mar 2026
I want to recognize Yohana for doing such a great job in the office. She is always professional, answers calls, and makes sure things actually get taken care of. She doesn’t just sit behind the desk—she comes out on the property and handles business. You can tell she really cares about doing her job right, and I truly believe she would do amazing running her own property one day.
Government Inspection History
5 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Feb 10, 2026Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionPast Non-Compliance
Oct 14, 2025Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2025
Aug 11, 2022Fire Safety StandardHealth Standard10 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 24, 2022
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 24, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2022
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2022
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2022
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2022
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2022
Oct 22, 2019Fire Safety StandardHealth Standard16 citations
Install properly constructed and protected linen or trash chutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2019
Have power receptacles that are properly grounded.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2019
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2019
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2019
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2019
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2019
Establish an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2019
Address subsistence needs for staff and patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2019
Establish roles under a Waiver declared by secretary.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2019
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2019
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2019
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2019
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2019
Dec 6, 2018Fire Safety StandardHealth Standard7 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2019
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2018
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2019
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2019
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2019
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Highlands Health & Rehabilitation Center offer?
Highlands Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.
Where is Highlands Health & Rehabilitation Center located?
Highlands Health & Rehabilitation Center is located at 3549 Norriswood in Memphis, Tennessee.
What do families say about Highlands Health & Rehabilitation Center?
Reviews for Highlands Health & Rehabilitation Center are sharply mixed: many families praise the therapy team, individual caregivers, and a clean, welcoming building, while a substantial number of others describe serious neglect, understaffing, and slow response to call lights. Several reviewers also raised concerns about inconsistent staff attitudes and difficulty getting billing or care updates resolved.
How did Highlands Health & Rehabilitation Center do on recent health and safety inspections?
Highlands Health & Rehabilitation Center had 5 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Highlands Health & Rehabilitation Center?
Submit the Request Information form on this page to connect with Highlands Health & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Highlands Health & Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Memphis.
Opus East Memphis
Memphis, Tennessee1.6 mi
4.9(145)
Assisted LivingIndependent Living
Town Village Audubon Park
Memphis, Tennessee1.8 mi
4.7(74)
Assisted LivingIndependent LivingSkilled Nursing / Long Term Care
Trezevant
Memphis, Tennessee2 mi
4.2(100)
Assisted LivingIndependent LivingMemory Care+2 more
Trezevant Terrace
Memphis, Tennessee2 mi
4(17)
Assisted LivingIndependent LivingSkilled Nursing / Long Term Care
Allen Morgan Health Center
Memphis, Tennessee2 mi
2.4(13)
Assisted LivingIndependent LivingMemory Care+2 more
Hickory Hollow Senior Apartments
Memphis, Tennessee2.4 mi
4.3(9)
Assisted LivingIndependent LivingMemory Care+2 more
Prefer to stay home?
Home care agencies serving Memphis bring help to the house: daily living, companionship, and respite for family caregivers.
