MyLivingChoice

Highland Square Nursing & Rehabilitation

1211 W Market St

2.5(51 ratings)· Akron average: 3.7

Highland Square Nursing & Rehabilitation — photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
91
Nearby hospital
Minutes from Western Reserve Hospital for extra medical access
Therapy approach
One-on-one physical and occupational therapy sessions

What Families Think

Highland Square Nursing & Rehabilitation in Akron draws a wide range of reactions, with several reviewers praising specific nurses, aides, therapists, and administrators by name for compassionate, attentive care, while a substantial number of other reviewers report serious safety and cleanliness problems, including unanswered call buttons, falls, bed bugs, and unreturned phone calls. The 2.5 Google rating from 51 reviews reflects this split between individual staff members singled out for kindness and broader complaints about management, staffing, and oversight.

The Good

  • Individual nurses and aides praised by name for kindness
  • Therapy team credited with helping residents regain independence
  • Responsive administrator fixed issues quickly per one reviewer
  • Fresh salads and home-style cooking mentioned positively
  • Long-term family relationships with front-desk and care staff

The Bad

  • Multiple reports of unanswered phones and poor communication with families
  • Several reports of falls, injuries, and inadequate fall prevention
  • Reports of bed bugs, maggots, and unclean conditions
  • One detailed account of over-sedation and neglect of a dementia patient
  • Reports of bed sores and slow response to call lights

AI-generated from reviews and community data.

About Highland Square Nursing & Rehabilitation

Highland Square Nursing and Rehabilitation is a long-term care community in Akron, Ohio, offering person-centered nursing and rehabilitative care in a nurturing, home-like environment.

The clinical team builds an individualized plan of care for each resident, focusing on promoting health and wellbeing to the fullest extent possible.

Expert therapists work one-on-one with residents to help them achieve personal therapy goals and regain independence through rehabilitation services.

The community is conveniently located just minutes from Western Reserve Hospital, providing easy access to additional medical resources in the Akron area.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2.5overall · 51 ratings combined

2.5★ on Google (51)

Holley Light

Jun 2026

via Google

Therapy team Nursing and Social worker are awesome all the ladies I've encountered have been easy to get along with and professional the nurses answer all my questions my main nurse was Chanel I enjoyed the days she worked Corey my main therapist helped me tremendously Ari the social worker here is very sweet and kind extremely helpful Shekayla was an aide I remember who treated me well all of management was pleasant I can't think of the 3rd shift nurse name but she was great as well I LOVE THE CHEF SALADS Keisha makes the building run so smoothly the best nursing manager for my floor

Anichola

Apr 2026

via Google

At first things started off rocky with the nursing staff but the longer I stayed the better my experience was management was decent Ari is so sweet my discharge was easy going kitchen staff Mary Beth & Cierra was awesome Mary beth came and checked on me daily cleaning staff was nice as well and kept my room clean and bathroom stocked with toilet paper

Bruce Jones

Apr 2026

via Google

My experience with this nursing home has been excellent the nursing staff has been kind caring and attentive to my needs The administrator Matt has been excellent I feel like he goes above and beyond his administrative duties at one point I was having a issue with my bed and within an hour of me telling him he was on the floor fixing the bed the adon Kesha has been kind as well as the social worker Ari who assisted me with a last minute purchase of a rollator The entire staff has been wonderful 😊

Bee

Apr 2026

via Google

This place is disgusting! It's smells! It takes anyone hours just to come see why u pressed ur button.. the workers all have stank attitudes! The entire place isn't fit for anybody

Jackie Krause

Jul 2025

via Google

Great little place in beautiful West Akron

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Frequently Asked Questions

What types of care does Highland Square Nursing & Rehabilitation offer?

Highland Square Nursing & Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Highland Square Nursing & Rehabilitation located?

Highland Square Nursing & Rehabilitation is located at 1211 W Market St in Akron, Ohio.

What do families say about Highland Square Nursing & Rehabilitation?

Highland Square Nursing & Rehabilitation in Akron draws a wide range of reactions, with several reviewers praising specific nurses, aides, therapists, and administrators by name for compassionate, attentive care, while a substantial number of other reviewers report serious safety and cleanliness problems, including unanswered call buttons, falls, bed bugs, and unreturned phone calls. The 2.5 Google rating from 51 reviews reflects this split between individual staff members singled out for kindness and broader complaints about management, staffing, and oversight.

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