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Highland Square Nursing & Rehabilitation

1211 W Market St

2.5(51 ratings)· Akron average: 3.8

Highland Square Nursing & Rehabilitation, photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
91
Nearby hospital
Minutes from Western Reserve Hospital for extra medical access
Therapy approach
One-on-one physical and occupational therapy sessions

What Families Think

Highland Square Nursing & Rehabilitation in Akron draws a wide range of reactions, with several reviewers praising specific nurses, aides, therapists, and administrators by name for compassionate, attentive care, while a substantial number of other reviewers report serious safety and cleanliness problems, including unanswered call buttons, falls, bed bugs, and unreturned phone calls. The 2.5 Google rating from 51 reviews reflects this split between individual staff members singled out for kindness and broader complaints about management, staffing, and oversight.

The Good

  • Individual nurses and aides praised by name for kindness
  • Therapy team credited with helping residents regain independence
  • Responsive administrator fixed issues quickly per one reviewer
  • Fresh salads and home-style cooking mentioned positively
  • Long-term family relationships with front-desk and care staff

The Bad

  • Multiple reports of unanswered phones and poor communication with families
  • Several reports of falls, injuries, and inadequate fall prevention
  • Reports of bed bugs, maggots, and unclean conditions
  • One detailed account of over-sedation and neglect of a dementia patient
  • Reports of bed sores and slow response to call lights

AI-generated from reviews and community data.

Highland Square Nursing & Rehabilitation is a senior living community in Akron, Ohio offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.5 out of 5 across 51 reviews.

About Highland Square Nursing & Rehabilitation

Highland Square Nursing and Rehabilitation is a long-term care community in Akron, Ohio, offering person-centered nursing and rehabilitative care in a nurturing, home-like environment.

The clinical team builds an individualized plan of care for each resident, focusing on promoting health and wellbeing to the fullest extent possible.

Expert therapists work one-on-one with residents to help them achieve personal therapy goals and regain independence through rehabilitation services.

The community is conveniently located just minutes from Western Reserve Hospital, providing easy access to additional medical resources in the Akron area.

Types of Care at Highland Square Nursing & Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Highland Square Nursing & Rehabilitation

2.5overall · 51 ratings combined

2.5★ on Google (51)

Holley Light

Jun 2026

via Google

Therapy team Nursing and Social worker are awesome all the ladies I've encountered have been easy to get along with and professional the nurses answer all my questions my main nurse was Chanel I enjoyed the days she worked Corey my main therapist helped me tremendously Ari the social worker here is very sweet and kind extremely helpful Shekayla was an aide I remember who treated me well all of management was pleasant I can't think of the 3rd shift nurse name but she was great as well I LOVE THE CHEF SALADS Keisha makes the building run so smoothly the best nursing manager for my floor

Anichola

Apr 2026

via Google

At first things started off rocky with the nursing staff but the longer I stayed the better my experience was management was decent Ari is so sweet my discharge was easy going kitchen staff Mary Beth & Cierra was awesome Mary beth came and checked on me daily cleaning staff was nice as well and kept my room clean and bathroom stocked with toilet paper

Bruce Jones

Apr 2026

via Google

My experience with this nursing home has been excellent the nursing staff has been kind caring and attentive to my needs The administrator Matt has been excellent I feel like he goes above and beyond his administrative duties at one point I was having a issue with my bed and within an hour of me telling him he was on the floor fixing the bed the adon Kesha has been kind as well as the social worker Ari who assisted me with a last minute purchase of a rollator The entire staff has been wonderful 😊

Bee

Apr 2026

via Google

This place is disgusting! It's smells! It takes anyone hours just to come see why u pressed ur button.. the workers all have stank attitudes! The entire place isn't fit for anybody

Jackie Krause

Jul 2025

via Google

Great little place in beautiful West Akron

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Government Inspection History

18 inspection visits in the last three years, 82 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 18, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 19, 2025

Aug 20, 2025Health Complaint4 citations
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 19, 2025

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025

May 21, 2025Health Complaint1 citation
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 17, 2025

Apr 9, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 24, 2025

Feb 24, 2025Fire Safety StandardHealth Standard10 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Install properly constructed and protected linen or trash chutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

Oct 1, 2024Health Complaint2 citations
  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 10, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 10, 2024

Jul 25, 2024Health Complaint3 citations
  • Have policies on smoking.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 19, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 19, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 19, 2024

Jun 27, 2024Health Complaint1 citation
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 19, 2024

May 24, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 7, 2024

Feb 27, 2024Health Complaint3 citations
  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 18, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024

Feb 21, 2024Health Complaint6 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 18, 2024

  • Honor the resident's right to choose his or her attending physician.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024

  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024

Jan 18, 2024Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 9, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024

Dec 18, 2023Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 28, 2023

Oct 24, 2023Health Complaint1 citation
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 13, 2023

Sep 1, 2023Health Complaint4 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2023

  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2023

  • Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2023

Jul 19, 2023Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2023

May 20, 2022Fire Safety StandardHealth Standard14 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2022

  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2022

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2022

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2022

Jun 6, 2019Fire Safety StandardHealth Standard24 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2019

  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2019

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2019

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Provide a written emergency evacuation plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2019

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2019

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2019

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2019

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2019

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2019

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 9, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Highland Square Nursing & Rehabilitation offer?

Highland Square Nursing & Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Highland Square Nursing & Rehabilitation located?

Highland Square Nursing & Rehabilitation is located at 1211 W Market St in Akron, Ohio.

What do families say about Highland Square Nursing & Rehabilitation?

Highland Square Nursing & Rehabilitation in Akron draws a wide range of reactions, with several reviewers praising specific nurses, aides, therapists, and administrators by name for compassionate, attentive care, while a substantial number of other reviewers report serious safety and cleanliness problems, including unanswered call buttons, falls, bed bugs, and unreturned phone calls. The 2.5 Google rating from 51 reviews reflects this split between individual staff members singled out for kindness and broader complaints about management, staffing, and oversight.

How did Highland Square Nursing & Rehabilitation do on recent health and safety inspections?

Highland Square Nursing & Rehabilitation had 18 government inspection visits in the last three years, with 82 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Highland Square Nursing & Rehabilitation?

Submit the Request Information form on this page to connect with Highland Square Nursing & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Highland Square Nursing & Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.

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