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Highland Care Center Of Redlands

700 E Highland Ave

4(72 ratings)· Redlands average: 3.8

Highland Care Center Of Redlands, photo 11 / 3

Quick Facts

Total units
80
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
80
Care focus
Includes short-term rehab, long-term, and palliative care
Quality recognition
Won 2018 Bronze Commitment to Quality Award
Staffing note
Functions partly as a nurses' training facility

What Families Think

Reviewers describe Highland Care Center of Redlands as a skilled nursing facility with generally friendly, caring staff and a clean environment, though experiences with clinical care quality vary widely. Several families note inconsistency in nursing care and communication, while others praise specific caregivers and a comfortable recovery experience.

The Good

  • Staff described as warm, friendly, and caring
  • Facility kept clean according to reviewers
  • Received 2018 Bronze Commitment to Quality Award
  • Specific nurses praised by name for attentive care
  • Positive rehabilitation progress reported by a family

The Bad

  • One report of lost personal belongings with poor follow-up
  • One serious account of inconsistent care and missed fall-risk precautions
  • One reviewer noted care quality varied by shift and nurse experience
  • One report of pureed food quality causing weight loss

AI-generated from reviews and community data.

Highland Care Center Of Redlands is a senior living community in Redlands, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 72 reviews.

About Highland Care Center Of Redlands

Highland Care Center of Redlands is a skilled nursing facility in Redlands, California, providing 24-hour clinical care with a focus on compassionate patient-centered service. The facility's team of clinicians works closely with residents, families, and physicians to address individual needs through comprehensive clinical services and personalized attention.

The community serves a range of care needs, including short-term rehabilitation, long-term care, and palliative care. Staff emphasize creating a warm, supportive environment designed to promote healing, recovery, and well-being while preserving residents' dignity and comfort.

Highland Care Center of Redlands received the 2018 Bronze Commitment to Quality Award, recognizing the facility's dedication to improving quality of care for seniors and persons with disabilities. The community prioritizes making residents' lives as comfortable as possible, with an emphasis on optimal healing and recovery experiences during their stay.

Types of Care at Highland Care Center Of Redlands

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Highland Care Center Of Redlands

4overall · 72 ratings combined

4★ on Google (72)

Tasha

May 2026

via Google

For the most part, Highland Care Center is great. My mom has been here for the last couple of months to regain some of her mobility, and she is making progress. Most of the staff is friendly, and more importantly, caring. There are a few nurses that are AMAZING, and then again a few who aren't, but overall, a nice facility. One nurse, Veronica G., consistently helps my mom and it is apparent that she does her job because she cares, not just for the paycheck. Veronica, and the other wonderful nurses like her that work here, make this place feel like a home away from home for my mom, and for that I will be forever greatful.

HK CONSTRUCTION

Mar 2026

via Google

It was a pleasure working with HCCR on the construction of their storage building. The team was organized, communicative, and easy to coordinate with throughout the entire process. Clear direction and timely decisions helped keep the project running smoothly. We appreciate the opportunity and look forward to working together again in the future.

Dblj music promotions

Mar 2026

via Google

Lost my mother's property and repeatedly claims it is in social worker office or storage. Yet can never locate it. Mom is on hospice in a different facility and would love to read her Bible and see. They claim they will call right back but still waiting three weeks later and no calls unless I call them. They always have an excuse even after speaking with the administrator!

Ahleeisha Perkins

Dec 2025

via Google

My grandmother had a wonderful stay at this facility. The staff were incredibly kind, attentive, and patient, and the environment felt safe and welcoming from day one. She received excellent care and always felt respected and comfortable. We’re truly grateful for the compassion shown—highly recommend!

Kari Hand

Nov 2025

via Google

My 63 yr old husband was in this facility for 4 months & because I drove over there practically every single night, I became very familiar with it. The care he got was not “up to par”—what you would expect. Remember, this is a nurses training facility & the staff rotates in & out and depending who is on what shift, determines what kind of care your loved one will receive. For a lot of them, this was their 1st nursing job. Therefore, the care he got was “all over the map” & was never consistent. On the “upside,” the staff, overall, was warm and friendly and the facility was kept clean, but that does not mean they were “competent” nor this facility was “equipped” when it came to meeting his medical needs. Things that you would “expect,” like ice water sitting on his tray at all times or blankets & socks covering his feet were a “hit & miss” & that is “why” for 4 months, I drove 40 minutes one way just to check on him every night to make sure that he had enough fluids, blankets & painkillers to get him through the night. Sometimes the food that was pureed & looked more like mush than soft food that was bite-sized— so, he refused to eat it causing him to lose weight. If you think that only showing up once a week to visit your loved one & they are getting the finest care in-between, you are so very “wrong.” For months & months we were waiting for the liver specialist to give the orthopedic surgeon the “clearance” to go ahead to perform his hip replacement surgery. Meanwhile, whatever meds were given to him could not control the pain when it came to his broken hip, like when he was in a hospital. We were waiting on his liver to recover “enough” for him to be able “to survive” the hip replacement surgery. This never “happened” because the last night he was there, I arrived to find him in duress saying, “Help Me!” He had fallen out of bed twice in one week but was not hurt because the bed was lowered close to the ground. This facility refused to put up a railing on the sides of the bed to keep him from falling out, even though they knew he was a “fall risk” for months. Having the bed so very low to the ground also made it impossible for him to reach the water on his tray, keeping him hydrated. The last night I arrived there, I saw that they finally had put up a railing on the sides of the bed. I sent a video of him to my son-in-law who is a doctor & he agreed that he needed to go to a hospital asap. So, a transport vehicle arrived & he was taken to Loma Linda Hospital. His ammonia levels were so high that he didn’t even know his own name. Once those ammonia levels were lowered, he was given a hip replacement surgery at the Loma Linda Hospital. If I had “showed up” at this facility only once a week, like a lot of people do, he would have died in that facility because it was unable to “keep up” when it came to controlling his ammonia levels. Why he was completely “out of his mind” the last night he was there. & what was so frightening is to realize now that he would NEVER have survived if he had gotten an hip replacement surgery when he was there because they were not equipped to deal with all of the medical complications that followed afterwards due to his liver being so compromised. So many people only stop by once a week, thinking their loved one is being given the upmost care. If you think 20 minutes of rehab 3x’s a week is going to get your loved one up & walking again, think again! It’s not going “to happen.” If your loved one’s health is so compromised that they cannot pick up a cup of water & think they are going to get enough fluids in-between meals, think again! If they cannot voice their concerns that they need more blankets & socks to keep them warm, it isn’t going “to happen.” Why I made it a point to drive over there every single night. Unfortunately, this is one of the “better” facilities that is offered to patients & their families which is so “below par” when you compare it to a real hospital, like Loma Linda which is on top of “their game.”

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Government Inspection History

13 inspection visits in the last three years, 78 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 26, 2025Health Complaint1 citation
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 19, 2025

Sep 25, 2025Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025

Mar 27, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2025

Feb 21, 2025Fire Safety StandardHealth Standard16 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 25, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 25, 2025

  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 25, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Install resident room doors of proper design and width.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Mar 21, 2025

Nov 14, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2024

Aug 22, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2024

Dec 18, 2023Health Complaint1 citation
  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2024

Sep 12, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2023

Aug 12, 2023Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2023

Jul 31, 2023Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 10, 2023

Jul 26, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 7, 2023

Jul 29, 2022Fire Safety StandardHealth Standard24 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 23, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 23, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2022

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Provide emergency officials' contact information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Construct fire resistant interior walls.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2022

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Aug 23, 2022

Feb 7, 2020Fire Safety StandardHealth Standard27 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 5, 2020

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2020

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 5, 2020

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2020

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2020

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2020

  • Include a process for Emergency Preparedness collaboration.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Address subsistence needs for staff and patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Establish procedures for tracking staff and patients during an emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Establish policies and procedures including evacuation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Establish policies and procedures for medical documentation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • List the names and contact information of those in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Provide emergency officials' contact information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Provide primary/alternate means for communication.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2020

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2020

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2020

  • Provide a means of sharing information on occupancy/needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Provide family notifications of emergency plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Implement emergency and standby power systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Establish staff and initial training requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2020

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Mar 7, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Highland Care Center Of Redlands offer?

Highland Care Center Of Redlands offers Skilled Nursing / Long Term Care.

Where is Highland Care Center Of Redlands located?

Highland Care Center Of Redlands is located at 700 E Highland Ave in Redlands, California.

What do families say about Highland Care Center Of Redlands?

Reviewers describe Highland Care Center of Redlands as a skilled nursing facility with generally friendly, caring staff and a clean environment, though experiences with clinical care quality vary widely. Several families note inconsistency in nursing care and communication, while others praise specific caregivers and a comfortable recovery experience.

How did Highland Care Center Of Redlands do on recent health and safety inspections?

Highland Care Center Of Redlands had 13 government inspection visits in the last three years, with 78 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Highland Care Center Of Redlands?

Submit the Request Information form on this page to connect with Highland Care Center Of Redlands and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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