MyLivingChoice

High Shoals Health & Rehabilitation

3450 New High Shoals Rd

3(43 ratings)

High Shoals Health & Rehabilitation, photo 11 / 5

Quick Facts

Total units
100
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Other
Certified beds
100

What Families Think

Reviews of High Shoals Health & Rehabilitation are mixed, with several families praising the caring staff, clean facility, and smooth admissions process, while one detailed report describes serious neglect during a rehab stay. Google reviewers rate the community 3 out of 5 based on 43 reviews.

The Good

  • Staff described as professional, kind, and welcoming
  • Facility praised for cleanliness and well-kept floors
  • Nurses described as caring and compassionate
  • Admissions and financial staff handled concerns well

The Bad

  • One detailed report of neglect: soiled bedding, unanswered call lights
  • One reviewer said cold food was left out of reach
  • One reviewer raised concerns about over-sedation limiting rehab participation
  • No pricing information published

AI-generated from reviews and community data.

High Shoals Health & Rehabilitation is a senior living community in Bishop, Georgia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 43 reviews.

About High Shoals Health & Rehabilitation

High Shoals Health & Rehabilitation is a skilled nursing and long-term care facility in Bishop, Georgia, with a licensed capacity of 100 residents.

Reviews paint a notably mixed picture of the community. Families who report positive experiences consistently highlight the professionalism and warmth of staff, the cleanliness and maintenance of the facility, and the quality of nursing care provided. One family who had been receiving care for three years wrote they had been "well pleased with the care received." However, other families describe serious concerns about neglect, including inadequate response to call lights, residents left in soiled conditions for extended periods, and food placed out of reach, experiences that contradict the positive accounts entirely.

High Shoals holds a 3 out of 5 Google rating based on 43 reviews. The stark divide between five-star and one-star ratings suggests the quality of care or experience may vary significantly, or that individual circumstances shape perceptions differently. Families considering this facility should seek detailed conversations about specific care protocols and staffing.

Types of Care at High Shoals Health & Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of High Shoals Health & Rehabilitation

3overall · 43 ratings combined

3★ on Google (43)

Jenny Foster

Jun 2026

via Google

My grandfather came here for rehab. It was a difficult time for our family. The staff at High Shoals were warm and welcoming. The facility was clean and the floors were shiny. I highly recommend this facility.

Chris Simmons

May 2026

via Google

Everyone at this facility were very professional. The financial controller was very kind , knowledgeable and made the transition easy. Admin was the best and handled any concerns my family had. Our loved one was cared for and never had any issues with this facility. I was going to give a 4 star but could not get past how good these people were to us and for that they get 5.

Jax

Apr 2026

via Google

The cleanliness of this building was great. I went in not expecting it to be the greatest but still decent. Wow was I blown away. It was very well taken care of and very clean. They work hard to keep the building maintained well like that.

Bonnie Duvall

Feb 2026

via Google

Caring nurses and staff. They serve the residents with care and compassion. We got introduced to their facility about three years ago when the need for skilled nursing care developed for our loved one(s). We have been well pleased with the care received and continue to receive.

Nicole Wheeler

Sep 2025

via Google

I would not bring anybody to this facility. We brought my father here expecting rehab potential. Instead, we got neglect. Being left in urine soaked bed clothing for 4+ hours even after pushing the call light 2 to 3 times. Call light left nowhere near him, cold food being left across the room so he can’t get to it. He is a shell of what we brought here. They keep him so doped up that he can’t even participate in rehab. i had reported some concerns to the weekend nurse Lacey and never heard back from any staff until therapy staff reached out to MD. Most staff roll their eyes when anything is brought up. I would not recommend this place to anyone. Do not send your loved one here.

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Government Inspection History

3 inspection visits in the last three years, 17 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 27, 2025Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 11, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 11, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2025

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2025

Nov 16, 2023Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 31, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 31, 2023

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 31, 2023

  • Provide behavior health training consistent with the requirements and as determined by a facility assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 31, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 31, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 31, 2023

Nov 13, 2022Fire Safety StandardHealth Standard2 citations
  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does High Shoals Health & Rehabilitation offer?

High Shoals Health & Rehabilitation offers Skilled Nursing / Long Term Care.

Where is High Shoals Health & Rehabilitation located?

High Shoals Health & Rehabilitation is located at 3450 New High Shoals Rd in Bishop, Georgia.

What do families say about High Shoals Health & Rehabilitation?

Reviews of High Shoals Health & Rehabilitation are mixed, with several families praising the caring staff, clean facility, and smooth admissions process, while one detailed report describes serious neglect during a rehab stay. Google reviewers rate the community 3 out of 5 based on 43 reviews.

How did High Shoals Health & Rehabilitation do on recent health and safety inspections?

High Shoals Health & Rehabilitation had 3 government inspection visits in the last three years, with 17 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit High Shoals Health & Rehabilitation?

Submit the Request Information form on this page to connect with High Shoals Health & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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