paul sanfilippo
Apr 2026
great experience with them
The Hidden Gem
11 Wittridge Street4.1(9 ratings)· Lake Ronkonkoma average: 4.5
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1 / 6Quick Facts
- Total units
- 18
- Licensed capacity
- 18 residents
- Licensed operator
- Golden Homes Operating, Inc.
- Community size
- Small home licensed for 18 residents
- Pricing transparency
- No published pricing available online
New York DOH
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Family feedback on Hidden Gem is sharply divided: many describe caring, attentive staff and a spotlessly clean, home-like setting, while a couple of families report serious care failures and billing disputes early in a resident's stay. The 4.1 rating from just 9 reviews reflects this split between strongly positive and significantly negative experiences.
What reviewers praise
- Attentive staff who communicate openly about health
- Spotlessly clean, apartment-like rooms
- Administrator praised as responsive to concerns
- Small, personal community with 18 residents
What reviewers flag
- One report of unexpected hospitalization and inability to handle dementia care
- One family described refusal to refund fees after early discharge
- Small sample of only 9 reviews shows sharp split in experiences
AI-generated from reviews and community data.
The Hidden Gem is a senior living community in Lake Ronkonkoma, New York offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.1 out of 5 across 9 reviews.
About The Hidden Gem
Hidden Gem Home for Adults is a small assisted living community in Lake Ronkonkoma, New York, licensed to serve 18 residents. The home provides residential care and support with activities of daily living.
Family experiences at Hidden Gem vary notably. Several families describe attentive, caring staff who communicate openly about residents' health and take personal interest in their wellbeing. One family noted the facility is "spotlessly clean" with rooms that feel apartment-like. Families have also highlighted the administrator's responsiveness to concerns. However, other families report serious issues early in their relative's stay, including unexpected hospitalizations and an overall dissatisfactory care experience.
The community holds a 4.1 out of 5 Google rating based on 9 reviews, reflecting this split between strongly positive and significantly negative family accounts. Prospective families should speak directly with the community about their specific care needs and expectations.
Types of Care at The Hidden Gem
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of The Hidden Gem
4.1overall · 9 ratings combined
4.1★ on Google (9)
Michael
Jul 2025
The care team is professional, attentive, and truly kind-hearted. They always communicate with us about her health, medication, and any concerns. The facility is spotlessly clean, and her room feels more like an apartment.
Vincent Ardizzone
Oct 2024
I can't speak for others, but what I know is that my mother has been there since July of 2020 and loves it there. The staff is caring and hard working. They take a personal interest in the well being of every resident. The administrator Carolyne is the absolute best I've ever seen. She makes sure everything runs smoothly and corrects any problems immediately. Can't imagine a better place for the money.
Lori Sperandeo
May 2024
My family did not have a great experience at the Hidden Gem. We were recommended by a woman name Tracey ,Who we contacted for help with my mother. She had suffered a broken hip at her last assisted living and we were not happy with her care. The gem came and evaluated my mother and excepted her. We moved her in and within a week they had sent her to the hospital, thinking that she had a UTI. She did not. The hospital called us and wanted her back at her assisted-living. The hidden gem said to us on the phone that they made a mistake in taking her. They couldn’t handle her dementia. Basically dumped her off… 8 days in a hospital. We as a family took her Dr advice and found a new facility. We then asked for some of our money back from Gem. After all, it was only seven days she stayed. THEY REFUSED TO Reimburse US ANY FUNDS . They are basically thieves… Shame on them for ripping families off.
Christina Petersen
Sep 2023
A gem of a place nice people wonderful staff.
Frequently Asked Questions
What types of care does The Hidden Gem offer?
The Hidden Gem offers Assisted Living.
Where is The Hidden Gem located?
The Hidden Gem is located at 11 Wittridge Street in Lake Ronkonkoma, New York.
What do families say about The Hidden Gem?
The Hidden Gem carries a 4.1 out of 5 rating from 9 Google reviews. Family feedback on Hidden Gem is sharply divided: many describe caring, attentive staff and a spotlessly clean, home-like setting, while a couple of families report serious care failures and billing disputes early in a resident's stay. The 4.1 rating from just 9 reviews reflects this split between strongly positive and significantly negative experiences. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit The Hidden Gem?
Submit the Request Information form on this page, or contact The Hidden Gem directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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