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Heritage Post Acute is a skilled nursing and rehabilitation facility in Florence, SC, with mixed reviews split between families praising individual caregivers and others reporting serious safety and management concerns. Several reviewers described falls, missing bed rails, and unresponsive administration, while others highlighted attentive nurses who took time to explain care plans.
AI-generated from reviews and community data.
Heritage Post Acute is a senior living community in Florence, South Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 33 reviews.
Heritage Post Acute is a skilled nursing and long-term care facility in Florence, South Carolina, with a licensed capacity of 132 beds.
Family experiences at the facility show significant variation. Some families praise individual staff members, one noted an exceptionally attentive nurse named Veneicia who provided knowledgeable guidance, while another family was impressed when a staff member apologized for delayed check-in and conducted thorough intake questions. However, other families have reported serious concerns: delayed response to requests for social services, equipment moved out of reach, and a critical incident in which a resident fell during care and was left on the floor until emergency services arrived, resulting in head injury and spinal fracture. Management changes have also created uncertainty, with one family noting concerns about the facility's new general manager.
Heritage Post Acute holds a 3.5 out of 5 Google rating based on 33 reviews, reflecting the polarized feedback from families about care quality and operational consistency.
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Help Me Choose3.5overall · 33 ratings combined
3.5★ on Google (33)
Jenny Ellerbe
May 2026
Veneicia was incredibly knowledgeable about my Auntie. She helped my Uncle to navigate what was needed for her. Very grateful for her advice and wisdom that she shared, putting my uncle at ease. Exceptional Nurse‼️‼️‼️ Thank you again for caring for my Auntie 🌷
Robert
Jan 2026
My father recently admitted there in December 2025 and I am very pleased with staff. My wife and I were skeptical at first when arriving to facility. Sat in room for 30 minutes before staff arrived to check on him. Very tall young woman introduced herself and apologized after we explained no one had been in yet to check on him. She had a list of questions for us about my father’s past. I asked her to go over the medications my father was prescribed from hospital and she was kind enough to print a list and explain each one. It was nice she didn’t rush out of room, seemed very passionate about job. My father is still receiving quality care and will be home soon.
Queen Ransom
Jul 2025
If i can give them 0 stars i would. They allowed my aunt to fall completely out of the bed on the floor during changing time, and the one person that was in there literally left her there until the emt came. And it took 5 of EMT to get her off the damn floor. She has a knot the size of a golf ball on her head and face and fractured her spine. im trying to figure out why there was only one person in there changing her in the first place. Don't worry, they will be hearing from our lawyer IMMEDIATELY!!!!
William Hall
Jul 2025
My mother is in this facility for convenience as it's near my home. We decided to go into this facility under prior ownership. The property was sold last year. I have meet and had a discussion with the new owner, Souheil He seems to be a very nice gentleman and hears what you have to say. On the other hand, the new facility General Manager is a different story. She is full of lies and deception. She is not approachable never available and does not return phone calls. Under the prior owners they wanted the residence to feel as if they were home. The only thing they could not have was hot plates and coffee makers. I put a refrigerator it her room. Under this new management, Kelly, the general manager stated it must be removed due to DHEC regulations. She had people call me regular demanding it be removed. After a conversation with DHEC this is a LIE. After my conversation with Souheil he explained it was not DHEC but management that decided. Now I wonder what other LIES have been told. I have not seen a statement since October 2024 and I have asked they are working on it. Since October 2024 no financial statement, this is the new management "KELLY"............
Felicia Bethea
Mar 2025
I had a beloved friend stay there recently for rehab after a prolonged hospital stay left her very weak. She asked to see the social worker on a Monday afternoon, and a week and a half later she still had not made an appearance. One of the night staff workers actually took away her call button and moved it to where she couldn't get to it, and moved her phone away as well, and left and shut the door. The most concerning thing was that the bed had no side rails, and the staff told her they had none, that it would be extra for her to have them, and that they would have to be ordered and they had no way of knowing when they would come in. I am so glad she was transferred out of there back to the hospital, (for severe dehydration) and will be at a good facility once she leaves the hospital.
3 inspection visits in the last three years, 17 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2026
Have horizontal exits used in accordance with safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Have horizontal exits used in accordance with safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2023
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Heritage Post Acute offers Skilled Nursing / Long Term Care.
Heritage Post Acute is located at 515 South Warley Street in Florence, South Carolina.
Heritage Post Acute is a skilled nursing and rehabilitation facility in Florence, SC, with mixed reviews split between families praising individual caregivers and others reporting serious safety and management concerns. Several reviewers described falls, missing bed rails, and unresponsive administration, while others highlighted attentive nurses who took time to explain care plans.
Heritage Post Acute had 3 government inspection visits in the last three years, with 17 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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