Richard Goode
Apr 2026
My home health nurses helped me through a difficult time. they responded to some problems I had in the most caring and professional manor. I am most grateful to them and recommend their services to anyone in need.
1 / 5Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 2010
- Therapy services
- Nursing, PT, and OT home visits included
- Physician involvement
- Doctor directly involved in hospice care team
- Post-death support
- Staff help with estate and notification steps
Home Health Compare
What Families Think
Families describe Heritage Home Health & Hospice as compassionate and personal, with nurses, therapists, and hospice staff who treat patients as individuals rather than cases. Reviewers highlight support through major health events like hip fractures, spine surgery recovery, and end-of-life hospice care, as well as follow-up help for families after a loved one's passing.
The Good
- Nurses described as personable and treat patients with respect
- Multidisciplinary team covers nursing, PT, and OT
- Helped transition patients home from hospital for hospice care
- Support extended to caregivers, not just patients
- Guidance offered to families after a patient's death
- High 4.8 rating across 54 Google reviews
AI-generated from reviews and community data.
Heritage Home Health & Hospice is a home health agency serving Pocatello, Idaho offering Home Health. Families rate it 4.8 out of 5 across 54 reviews.
About Heritage Home Health & Hospice
Heritage Home Health & Hospice serves patients in Pocatello, Idaho, providing home health care and hospice services to help people recover from illness or injury, or to receive end-of-life care with comfort and dignity at home.
Families consistently praise the clinical skill and genuine compassion of the team. Nurses and therapists are described as knowledgeable, attentive to questions, and willing to go beyond routine tasks, one family noted their nurse "would give us hugs when we needed one, treated my mom with respect and not as a number." Caregivers report that staff members manage complex medical transitions smoothly, such as coordinating hospital discharge and home setup, and they bring particular care to difficult seasons like Parkinson's disease progression and end-of-life support. The consistency of praise across conditions (post-surgical recovery, hospice, chronic illness) suggests reliable, person-centered care.
Heritage Home Health & Hospice holds a 4.8 out of 5 rating based on 54 Google reviews, with families emphasizing how the team has eased both patient and caregiver burden during vulnerable times.
Types of Care at Heritage Home Health & Hospice
Home Health
Amenities
Community Amenities
- On-Site Nurse (RN)
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Help Me ChooseReviews of Heritage Home Health & Hospice
4.8overall · 54 ratings combined
4.8★ on Google (54)
Marvin Smith
Apr 2026
I highly recommend Heritage Home Health Care in Pocatello Idaho. They have been very helpful in assisting me with my continuing recovery from spine surgery. They will take the time to remind, assist and explain the necessary steps for a safe recovery and are always available to assist patients with their recovery.
Seriah Donajkowski
Mar 2026
Heritage home health and hospice had seriously been life saving for me as a caregiver. They also helped my father over the last two years with his battle with Parkinson's disease. Renee and all the people of Heritage have made my fathers final days on this earth, really easy and pleasant. I wouldn't have been able to do it on my own anymore, I highly recommend their care.
Emily Horting
Jan 2026
I can not say enough for heritage! We had Emily as our nurse and she was SO personable. She would give us hugs when we needed one, treated my mom with respect and not as a number. She was willing to help with whatever and was knowledgeable about all our questions. Mom was so frail after leaving the hospital, heritage picked her up and brought her home. It made the hospice experience, even though it sucks that mom needed hospice, it made the process so much easier to handle. Thank you so much!!!
Dennis Oliver
Oct 2025
Heritage Home Health was in charge of my wife’s care after she broke her hip in October 2024. The care was exceptional with Brendon, Jordon, Bree Jess and Abi handling her assessments, O.T, P.T, and nursing visits. Her deteriorating health landed her on Hospice where the exceptional care continued with Renee, Britney, Dr Warnock, Lane and Hailee administering care for her until her passing at the end of September. Following her passing Kathy walked us through the steps and alternatives available for the handling of notifications and estate issues which needed to be taken care of. The people at Heritage are attentive caring compassionate and professional in all aspects of the care they administer. We are greatful for their efforts and would recommend them without hesitation.
Medicare Quality of Care
Heritage Home Health & Hospice is a Medicare-certified home health agency (certified since 2010). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency89%US 79%
- Rated their overall care 9 or 10 out of 1091%US 85%
- Care was given in a professional way91%US 89%
- The team communicated well86%US 86%
- The team discussed medicines, pain and home safety78%US 82%
262 completed patient surveys, 19% response rate.
Hospital outcomes
- Discharged to the community90%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)11%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around90%US 83%
- Patients got better at getting in and out of bed90%US 83%
- Patients got better at bathing93%US 86%
- Patients' breathing improved93%US 85%
- Patients got better at taking medications correctly86%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations85%US 61%
Service area
Heritage Home Health & Hospice reports serving 53 ZIP codes, including Pocatello, Idaho Falls, Aberdeen, American Falls, Arbon, Arco, Arimo, Blackfoot, Buhl, Burley and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 137117. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Heritage Home Health & Hospice offer?
Heritage Home Health & Hospice offers Home Health.
Where is Heritage Home Health & Hospice located?
Heritage Home Health & Hospice is located at 1009 W Quinn Rd in Pocatello, Idaho.
What do families say about Heritage Home Health & Hospice?
Families describe Heritage Home Health & Hospice as compassionate and personal, with nurses, therapists, and hospice staff who treat patients as individuals rather than cases. Reviewers highlight support through major health events like hip fractures, spine surgery recovery, and end-of-life hospice care, as well as follow-up help for families after a loved one's passing.
Does Medicare cover care from Heritage Home Health & Hospice?
Yes. Heritage Home Health & Hospice is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use Heritage Home Health & Hospice?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Heritage Home Health & Hospice?
Submit the Request Information form on this page to connect with Heritage Home Health & Hospice and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Heritage Home Health & Hospice? Claim this listing to update photos, pricing, and details. It's free.
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