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Heritage Health Care Rehabilitation & Skilled Nursing

1630 W 2nd Street

3.1(14 ratings)· Chanute average: 3.4

Part of Americare Senior Living · 66 communities · 4.3★ average

Heritage Health Care Rehabilitation & Skilled Nursing, photo 11 / 5

Quick Facts

Total units
60
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
60
Hospital access
Located near Neosho Memorial Regional Medical Center
Pet policy
Pets allowed if residents can care for them
Wound care
Advanced wound therapy using Vaporox technology
Hospice support
Coordinates hospice care with local providers

What Families Think

Reviews for Heritage Health Care are sharply divided: some families praise attentive, caring staff who respond quickly to concerns, while others describe serious neglect, understaffing, and unresponsive administration. The split suggests care quality may vary significantly depending on shift or circumstance.

The Good

  • Staff described as kind and personable by some families
  • On-site physical, occupational, and speech therapy
  • Rehab-to-Home program to support return home
  • Pet therapy and faith-based wellness activities
  • Advanced wound care technology available on-site

The Bad

  • Multiple reports of understaffing affecting resident care
  • One report of a fall risk left unattended in bathroom
  • One report of unanswered call lights and delayed care
  • One report of administration not addressing care complaints

AI-generated from reviews and community data.

Heritage Health Care Rehabilitation & Skilled Nursing is a senior living community in Chanute, Kansas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 14 reviews.

About Heritage Health Care Rehabilitation & Skilled Nursing

Heritage Health Care is a rehabilitation and skilled nursing facility in Chanute, Kansas, operated by Americare as a family-led, locally operated community. The center provides personalized nursing care plans for residents recovering from surgery, injury, or health-related events, with services focused on restoring strength and mobility in a home-like setting.

The facility offers comprehensive rehabilitation services through Americare Therapy Solutions, including physical, occupational, and speech therapy alongside skilled nursing. The Rehab-to-Home program combines these therapies to help residents successfully return to their homes or other care settings. For long-term residents, ongoing therapy services support continued wellness and independence. Heritage Health Care also coordinates hospice care with local providers and offers advanced wound therapy using Vaporox technology to support healing.

Dining at Heritage Health Care features fresh ingredients and made-to-order meals served in a restaurant-style dining room with daily lunch and dinner specials. The community emphasizes wellness activities including pet therapy, exercise classes, faith-based programs, educational offerings, and volunteer opportunities in community fundraisers and civic projects. Residents enjoy social gatherings, intergenerational programs, live music, and activities designed to foster connection and enrichment.

Amenities include spacious community dining rooms, family rooms with televisions, kitchens, social areas, a bar, pool, beauty salon, and secure patios with scenic views. The facility is pet friendly, provided residents are able to care for their pets. Scheduled transportation and proximity to Neosho Memorial Regional Medical Center support resident convenience and access to medical services.

Types of Care at Heritage Health Care Rehabilitation & Skilled Nursing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Pet Friendly

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Live Performances
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Heritage Health Care Rehabilitation & Skilled Nursing

3.1overall · 14 ratings combined

3.1★ on Google (14)

Mark Cope

May 2024

via Google

Staff is great, my mother is there and if she has a problem we call them and it’s taken of promptly! I guess some of the reviews below mine are people that think a staff member is supposed to baby sit their family member 24/7, yeah they can’t do that you bad level rater’s! If you don’t like the care they are giving than move your relative to a different place or take them home and take care of them yourself, or are you to good for that, or do you just not like baby sitting you’re them 24/7?

Victoria McDaniel

Aug 2023

via Google

Would give ZERO STARS if possible. Friend of the family is currently there. They left a fall risk unattended in the bathroom for 20 minutes, refused to answer call lights, used recliner as a medical restraint bc person cannot stand and left call light and oxygen across the room. Then they flat out lied and said if they left against medical advice medicare would not pay for stay. I work for medicare! This is absolutely false! Update: mother called owner guy, knapp i believe is name. He hung up on them twice. No state record available. Red flag and illegal. No ombudsman or resident rights info in public view either. "Nurse" i say bc no uniform or name tag walked right into friends room without knocking or anouncing self. To ask who she was and why she was there? Like really?!

Shelly Gilmore

Jun 2023

via Google

My brother has been here for a few years now, and he's currently on hospice. He's getting terrible care. They don't take care of him at all. His health is getting worse. The staff is terrible and they are also understaffed. The administration is terrible and does nothing about complaints. I would advise no one to take a family member here.

Decoyes 1980

Jul 2021

via Google

Under staff, and while my mother inlaw was in there she was not taken care of,my wife was there every nite, up until she died, and she went 6 hours with out being checked on. There was one nurse that did her job and found my mother in law laying in a wet bed wet cloth. She was mad and upset. She got her changed. I was in there and they put her food in the window seal. She can't walk or get out of bed. Really. And that coast over 300 a day. We will never forget. But to the one girl who cared we will never forget you...

Lynell Dyess

May 2013

via Google

My mother has been cared for at Heritage Health Care in Chanute for almost 7 months now. The staff has been very kind and personable. Life is challenging sometimes for my mother and she has had many ups and downs but I've felt that the staff has genuinely cared for my mother and kept trying different things to try and meet her needs. My brother made a good choice when he chose Heritage for her care.

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Government Inspection History

4 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 4, 2026Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2026

Aug 6, 2025Fire Safety StandardHealth Standard15 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2025

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2025

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

Dec 14, 2023Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Jan 10, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 10, 2024

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 10, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2024

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

Mar 24, 2022Fire Safety StandardHealth Standard10 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2022

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Heritage Health Care Rehabilitation & Skilled Nursing offer?

Heritage Health Care Rehabilitation & Skilled Nursing offers Skilled Nursing / Long Term Care.

Is Heritage Health Care Rehabilitation & Skilled Nursing pet friendly?

Yes. Heritage Health Care Rehabilitation & Skilled Nursing lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Heritage Health Care Rehabilitation & Skilled Nursing located?

Heritage Health Care Rehabilitation & Skilled Nursing is located at 1630 W 2nd Street in Chanute, Kansas.

What do families say about Heritage Health Care Rehabilitation & Skilled Nursing?

Reviews for Heritage Health Care are sharply divided: some families praise attentive, caring staff who respond quickly to concerns, while others describe serious neglect, understaffing, and unresponsive administration. The split suggests care quality may vary significantly depending on shift or circumstance.

How did Heritage Health Care Rehabilitation & Skilled Nursing do on recent health and safety inspections?

Heritage Health Care Rehabilitation & Skilled Nursing had 4 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Heritage Health Care Rehabilitation & Skilled Nursing?

Submit the Request Information form on this page to connect with Heritage Health Care Rehabilitation & Skilled Nursing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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