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Families describe a home health and hospice provider in Jackson, Michigan with a 3 out of 5 Google rating from a small number of reviews. Many reviewers single out specific nurses and aides for compassionate, attentive care, while several others raise serious concerns about pain and medication management, billing practices, and consent issues.
AI-generated from reviews and community data.
Henry Ford Allegiance Home Care is a home health agency serving Jackson, Michigan offering At-Home Care and Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.0 out of 5 across 12 reviews.
Henry Ford Allegiance Home Care is a Medicare-certified home health agency serving Jackson, Michigan since 1996. Operated as a non-profit, the agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits to patients in their homes.
The agency holds a CMS quality star rating of 2.5 of 5 stars. Reviews are sharply divided. Several reviewers praise individual staff members and describe exceptional end-of-life care, with one noting "His care was exceptional." However, other families report serious concerns about medication management, clinical decision-making in hospice care, communication responsiveness, billing practices, and staff conduct. Reviewers on both sides describe experiences with hospice services specifically.
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Help Me Choose3overall · 12 ratings combined
3★ on Google (12)
Kori Loewe
Dec 2025
If I could give zero stars I would. We used them for hospice for my stepfather, and they immediately told us to stop feeding him and overmedicated him. They also took nine days to come and see him. We ended up switching to a different hospice who immediately reduced his morphine by 2/3 and he was more comfortable and responsive than he had been in weeks. I truly believe they were just trying to hasten his death.
jennifer snay
Jan 2025
Becky is the BEST nurse ever! She has gone above and beyond to help my dad! He will live a longer healthier life now with her helping care for him! I hope she is paid her worth because I am a very observant nurse and am very critical and she is Tip Top!!!!!!! We love her!<br>I would also like to give a huge shout out to Adam! He is also a wonderful asset to your company! He is very kind and caring and I am also grateful for his care he provides my dad!!!!! These two should be called the “dynamic duo” for your company!
Melody Dixon
May 2022
Had to bring my mother to the er who is blind and can’t hear,they made my mother set in er by herself family had to set across the hallway staff very rude,and not understanding of the patient feelings of being scared to be left alone while waiting to go to the back would not recommend this hospital to nobody every body in er department is rude
Terry Morningstar
Feb 2021
My dad was in hospice care for 1 week. His care was exceptional! Joy, Emily and the rest of their team treated my dad and the rest of our family with much kindness and respect❤️
M. S.
Feb 2021
Thank you so much for your wonderful care. Joy and Emily you are truly angels.
Henry Ford Allegiance Home Care is a Medicare-certified home health agency (certified since 1996). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.5 / 5
Medicare star rating
Services offered
What patients say
3.0 / 5 patient survey rating
195 completed patient surveys, 20% response rate.
Hospital outcomes
How patients did
Service area
Henry Ford Allegiance Home Care reports serving 63 ZIP codes, including Jackson, Addison, Adrian, Albion, Allen, Blissfield, Brooklyn, Camden, Cement City, Chelsea and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 237405. National figures are the average across all certified agencies.
Henry Ford Allegiance Home Care offers At-Home Care and Home Health.
Henry Ford Allegiance Home Care is located at 100 E Michigan Ave Ste 400 in Jackson, Michigan.
Families describe a home health and hospice provider in Jackson, Michigan with a 3 out of 5 Google rating from a small number of reviews. Many reviewers single out specific nurses and aides for compassionate, attentive care, while several others raise serious concerns about pain and medication management, billing practices, and consent issues.
Yes. Henry Ford Allegiance Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact Henry Ford Allegiance Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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