4.7(13 ratings)· Morton average: 4.2
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Home Health Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Google reviewers mostly praise Helping Hands Home Healthcare for polite, knowledgeable staff, punctuality, and flexible scheduling, with a 4.7 rating from 13 reviews. One reviewer reported serious coordination and follow-up failures during a rehab discharge. Medicare's own quality rating for the agency is 1.5 out of 5 stars.
AI-generated from reviews and community data.
Helping Hands Home Healthcare is a home health agency serving Morton, Illinois offering Home Health. Families rate it 4.7 out of 5 across 13 reviews.
Helping Hands Home Healthcare is a Medicare-certified home health agency serving Morton, IL and has been Medicare certified since 2013. Services offered in the home include skilled nursing, physical therapy, occupational therapy, medical social services and home health aide visits. The agency is privately owned.
Medicare rates the quality of patient care at Helping Hands Home Healthcare 1.5 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
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Help Me Choose4.7overall · 13 ratings combined
4.7★ on Google (13)
Dave Hackett
Jul 2026
We have had two opportunities to use Helping Hands Home Health Care and have been very pleased both times. We specifically requested them the second time because of our experience the first time. Everyone we encountered was very polite, knowledgeable, and gracious. They communicated very thoroughly and were always on time.
Jennifer Knoop
Jan 2025
I reached out to Helping Hands Home Healthcare when my Aunt Lisa needed some extra support at home, and I couldn’t be happier with the care she received. From the very first call, their team was kind, professional, and really took the time to understand what she needed. The caregivers were amazing—so patient and compassionate. They helped her with everyday tasks like meal prep, medication reminders, and personal care, but more than that, they made her feel comfortable and cared for. It was such a relief knowing she was in good hands. What really stood out to me was how personalized everything was. They didn’t just offer a one-size-fits-all approach; they listened to what worked best for her and adjusted accordingly. It made a huge difference in her quality of life. I highly recommend Helping Hands Home Healthcare to anyone looking for reliable, compassionate care for a loved one. They truly go above and beyond!
Robert Hiett
Aug 2024
Iam so grateful for this service Everyone has been top shelf My kitchen is happy and my back is even happier I'm impressed Thank you
Lori Vogler
Sep 2023
Very rude and uncaring.<br>I called the Peoria IL office to set up care for my Father. The rehab center he was at and Helping Hands were to coordinate what he needed from Helping Hands. The day I went to pick him up for discharge at the rehab center, home care had still not been established, because Helping Hands would not accept the paperwork the nursing home had sent. This back and forth had been going on for days. My Dad almost did not get discharged because I still did not have care set up at home. The rehab center called Cheryl from Helping Hands and found out exactly what paperwork they wanted that same day. He was discharged, and I was allowed to bring him home. On the way home, I called Cheryl, to apologize for the confusion and informed her Dad was with me. She told me she still didn't have the paperwork, and to "go home and relax, nothing is going to happen to your dad in the next day". She also told me "you don't need to call us, we will call you when we get the paperwork from the nursing home". My Dad was with me for 5 days, before he got re-admitted to the hospital. He was in the hospital for a 6 days, and has now been back home 3 days. Helping Hands has still never called me to set up service or to check to see what is going on. They obviously don't care if they set up new clients or not.<br>If you value your loved one, find another Home Healthe care provider.
Lori Vogler
Sep 2023
Very rude and uncaring. I called the Peoria IL office to set up care for my Father. The rehab center he was at and Helping Hands were to coordinate what he needed from Helping Hands. The day I went to pick him up for discharge at the rehab center, home care had still not been established, because Helping Hands would not accept the paperwork the nursing home had sent. This back and forth had been going on for days. My Dad almost did not get discharged because I still did not have care set up at home. The rehab center called Cheryl from Helping Hands and found out exactly what paperwork they wanted that same day. He was discharged, and I was allowed to bring him home. On the way home, I called Cheryl, to apologize for the confusion and informed her Dad was with me. She told me she still didn't have the paperwork, and to "go home and relax, nothing is going to happen to your dad in the next day". She also told me "you don't need to call us, we will call you when we get the paperwork from the nursing home". My Dad was with me for 5 days, before he got re-admitted to the hospital. He was in the hospital for a 6 days, and has now been back home 3 days. Helping Hands has still never called me to set up service or to check to see what is going on. They obviously don't care if they set up new clients or not. If you value your loved one, find another Home Healthe care provider.
Helping Hands Home Healthcare is a Medicare-certified home health agency (certified since 2013). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
1.5 / 5
Medicare star rating
Services offered
What patients say
3.0 / 5 patient survey rating
47 completed patient surveys, 35% response rate.
Hospital outcomes
How patients did
Service area
Helping Hands Home Healthcare reports serving 57 ZIP codes, including Peoria, Bloomington, Armington, Atlanta, Benson, Canton, Carlock, Chillicothe, Congerville, Creve Coeur and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 148352. National figures are the average across all certified agencies.
Helping Hands Home Healthcare offers Home Health.
Helping Hands Home Healthcare is located at 320 E Jackson St, Ste 6 in Morton, Illinois.
Helping Hands Home Healthcare carries a 4.7 out of 5 rating from 13 Google reviews. One reviewer reported serious coordination and follow-up failures during a rehab discharge. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. Helping Hands Home Healthcare is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 1.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact Helping Hands Home Healthcare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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