Jim Ridler
Jun 2026
I was my son's care giver and the agency was easy to work for and with. Clock in/was very easy, the checklist for activities is easy to complete and the benefits and pay were great.
Help at Home
1500 Spring Garden St Fl 6, Suite B4(223 ratings)
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1 / 4Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Help at Home is a home health and hospice agency serving clients in Philadelphia, Mississippi, with a 4 out of 5 rating across 223 Google reviews. Feedback is mixed: several caregivers and family members praise supportive case managers and fair pay, while at least one review describes a serious pattern of missed shifts for a bedridden client.
What reviewers praise
- Caregivers describe supportive, responsive case managers
- Fair pay and benefits reported by caregivers
- Staff described as enthusiastic, patient and considerate
- Case managers proactive about client health and safety needs
What reviewers flag
- One report of repeated no-call, no-show shifts for a bedridden client
- One reviewer alleges missed medicine, food and water during no-shows
- One report of unresponsive coordination when incidents were raised
AI-generated from reviews and community data.
Help at Home is a home care agency serving Philadelphia, Mississippi offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.0 out of 5 across 223 reviews.
About Help at Home
Help at Home is an at-home care agency serving clients in Philadelphia, Mississippi. The agency has a 4 out of 5 Google rating across 223 reviews.
Reviewers describe sharply mixed experiences with the agency's reliability and staff. Several reviewers praise staff as enthusiastic and compassionate, with one noting that a case manager "makes sure my grandmother has all the accessories she needs to make sure she stays healthy and safe." However, other reviewers report serious gaps in service, including multiple instances of caregivers failing to arrive for scheduled visits, leaving clients without medication, food, or water for extended periods. One reviewer wrote, "I just want to say Help at home has been the best agency by far." Concerns about consistency in staffing and responsiveness appear in multiple accounts.
Reviewers who work as caregivers for the agency report that the company is easy to work for, with straightforward systems for clocking in and completing activity checklists, along with competitive benefits and pay.
Types of Care at Help at Home
At-Home Care
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Help Me ChooseReviews of Help at Home
4overall · 223 ratings combined
4★ on Google (223)
Nonna Yabusiness
Jun 2026
3 weekends in a row, nobody showed for a 90 year old woman who is bedridden. No water, medicine or food. ONE WORD: Don't!!!! Again, another weekend 1.18.26 and no call, no show for both 12 hour shifts. This is 3 weekends in a row but you are concerned? You should have your license taken away and I'm going to contact the state of Pennsylvania. The woman is 90 years old and bedridden so you leave her for 24 hours with no medicine and no food and no water. Yet you're concerned? 5-15-26 Again, no call, no show weekend B4 last. No call no show today 5.15.26 They don't care but get the money from the state. The coordinator Michelle should be fired. My phone also disappeared under their watch. Photos & Video will be posted later today. Medicaid will be called Monday to report this horrible agency. Again 3 weeks later, no call no show. Notified State of PA.
Matt May
Jan 2026
Was going to use this home care company, but after reading the reviews I have to give this a second thought
Hassana Jones
Oct 2024
I just want to say Help at home has the been the best agency by far. i’ve been with Excel for about eight years until my first client passed away as of right now I’m taking care of my grandmother, Excel goes above and beyond for her. Charles my case manager makes sure my grandmother has all the accessories she needs to make sure she stays healthy and safe. My grandmother is well taken care of with help at home. If there’s a glitch in the system or if there’s a threat with her services Charles is calling me as soon as possible I just want to say thank you guys for being a part of my support system.
Nas V1
Jul 2024
My experience with Help At Home has been such an amazing time considering that the employees are all such enthusiastic people! They are very outgoing and considerate! My process hasnt been the fastest or the best but not because of the company or anything they have done. They have been sincerely passionate and patient with my situation. I would like to thank Ms. Jessica for her time helping my family!
Frequently Asked Questions
What types of care does Help at Home offer?
Help at Home offers At-Home Care.
Where is Help at Home located?
Help at Home is located at 1500 Spring Garden St Fl 6, Suite B in Philadelphia, Mississippi.
What do families say about Help at Home?
Help at Home carries a 4.0 out of 5 rating from 223 Google reviews. Feedback is mixed: several caregivers and family members praise supportive case managers and fair pay, while at least one review describes a serious pattern of missed shifts for a bedridden client. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Help at Home?
Submit the Request Information form on this page, or contact Help at Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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