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Heartland Care & Rehab Center

2525 Boutin Drive

3.1(18 ratings)· Cape Girardeau average: 3.9

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Heartland Care & Rehab Center, photo 1

Quick Facts

Total units
102
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
102
Inspections
View history (19 citations)
Facility access
Building kept locked; visitors must be let out
Staffing levels
Reviewers report facility is short-staffed

What Families Think

Reviews for Heartland Care & Rehab Center are largely negative, with multiple families describing understaffing, neglect, and safety concerns, though a few reviewers single out specific staff members and recent building updates as bright spots. The facility's Google rating sits at 3.1 from 18 reviews, reflecting this split experience.

The Good

  • Some staff described as genuinely caring
  • Specific nurses praised by name for attentive care
  • Recently remodeled apartments and building updates
  • Individualized rehab care plans directed by physicians

The Bad

  • Multiple reports of being short-staffed
  • One report of a resident left in soiled bedding for hours
  • One report of bed bugs and stolen belongings
  • Inconsistent communication about visitation and facility rules

AI-generated from reviews and community data.

Heartland Care & Rehab Center is a senior living community in Cape Girardeau, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 18 reviews.

About Heartland Care & Rehab Center

Heartland Care & Rehabilitation Center is a skilled nursing and rehabilitation facility in Cape Girardeau, Missouri. The center provides rehabilitative care under the direction of residents' attending physicians, with therapeutic teams developing individualized care plans that identify realistic long and short-term goals to help residents reach their maximum potential.

The facility emphasizes compassion and professionalism in its approach to care. Rehabilitative therapists work with residents to help them achieve a secure and comfortable lifestyle and maintain their place in the community. All services are coordinated through a therapeutic team model established upon admission.

The center features newly remodeled apartments and offers a wide variety of stimulating daily activities. The dining program includes home-cooked meals prepared by a top-notch dining staff, providing residents with an exceptional dining experience focused on healthy, nutritious options.

Types of Care at Heartland Care & Rehab Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Heartland Care & Rehab Center

3.1overall · 18 ratings combined

3.1★ on Google (18)

Write a review

Nicole Jones

Apr 2025

via Google ↗

I’m only giving two stars because some of the staff are actually genuinely caring. My aunt WAS at this facility and I don’t recommend it and IF you’re unfortunate enough to be placed here or have family in here I encourage you to make surprise visits and don’t make it a routine because they’ll make sure everything is fine even when it isn’t. They’re definitely up to something nefarious and the state needs to step in and take control. Too many residents and not enough staff. Bed bugs have been a problem. My aunt’s clothing was stolen countless times. They don’t pay attention to the residents or my aunt wouldn’t have had to be taken by ambulance being unresponsive in bed for God knows how long and placed in a medically induced coma on a ventilator twice this year alone (2025) and April just started. She ALWAYS has a tell before she’s that bad. It’s not something that comes on suddenly. Pneumonia takes time to set in and they’re extremely neglectful.

Kristen Daniel

Jan 2024

via Google ↗

Definitely much better than it was many years ago! Building has had many updates. The staff is amazing. They genuinely care about the residents and it shows. Nursing Management and Admin are amazing and very accommodating. The staff face many challenges and definitely overcome them effortlessly. I would for sure recommend.

Brian Hayden

Nov 2023

via Google ↗

Watch out for this place. Whitney and the nurses on her shift are awesome and did a great job with taking care of my aunt. However, the next shift of nurses didn't want me to take my aunt on a visit because supposedly there was a list of people that could but they couldnt provide the list when asked. They claimed there were lots of rules but were unable to provide documentation to back those claims. The only reason Im giving this place three stars is because Whitney and the nurses on her shift were amazing. Also, watch out for the blonde admin. She seems to have hidden agendas with her residents and isnt any better than the nurses that were a problem.

Robert jack “Ronin” Beltran jr.

Oct 2022

via Google ↗

The food is regular for everyone, no diabetic diet is considered , very short staffed , the place is locked up even visitors have to ask to get out , my mother was there for a week and she just had quadruple bypass surgery and they let her lay in her own feseses for 2 hours , staff is unfriendly, and when we tryed to transfer her to another facility they said that she had behavioral issues so they would not take her because they would do anything to keep a good paying client, but offer no care for cardiac rehab . Thier call system was broken an they gave mom a bell to ring she was at the end of the hall farthest away from the nurses station and she is 79 years old this month I wouldn't take my dog to this place and when I ask my friend about it they said it was a bad place .

Wanda Harrington

Jan 2022

via Google ↗

My sister was sent there for rehab. Because of her insurance it was the only place to go. It smelled liked urine from the front door and decor was junk from the 20's. The people were nice, but stole her throw and robe and replaced it with a raggedy one. Very depressing. If I were able to care for her on my own, she would never have been there. The state needs to be involved (2021)

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Government Inspection History

3 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 17, 2025Fire Safety StandardHealth Standard4 citations

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

Oct 25, 2024Fire Safety StandardHealth Standard8 citations

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 8, 2024

Jun 8, 2023Fire Safety StandardHealth Standard7 citations

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2023

  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2023

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2023

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 15, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Heartland Care & Rehab Center offer?

Heartland Care & Rehab Center offers Skilled Nursing / Long Term Care.

Where is Heartland Care & Rehab Center located?

Heartland Care & Rehab Center is located at 2525 Boutin Drive in Cape Girardeau, Missouri.

What do families say about Heartland Care & Rehab Center?

Reviews for Heartland Care & Rehab Center are largely negative, with multiple families describing understaffing, neglect, and safety concerns, though a few reviewers single out specific staff members and recent building updates as bright spots. The facility's Google rating sits at 3.1 from 18 reviews, reflecting this split experience.

How did Heartland Care & Rehab Center do on recent health and safety inspections?

Heartland Care & Rehab Center had 3 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Heartland Care & Rehab Center?

Submit the Request Information form on this page to connect with Heartland Care & Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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