Brent Clary
Jul 2026
I give 0 stars. Inaccurate billing, they keep changing the delivery process but no communication to the customer. 2.5 years since oxygen concentrator was delivered they have yet to do any maintenance to it since it was delivered. I do the maintenance. I was told I have to be home to sign for oxygen bottle exchange after a year of porch exchange and I was told i was being placed on a weekly route at that time which never happened. Ive had to go to the office 2xs to pick up my own oxygen. I called in 3 days in advance for oxygen bottles exchange for the first time to have someone to look at my concentrator. They were a no call no show. I called their office 3:45 that evening they said he broke down and was running behind, here it is Monday afternoon still no call no show. I finally called the office again and the same Ole attitude from them. No accountability treated more like an inconvenience. I have just been notified by them that they get to me when they "are out this way." Then acted like they were doing me a huge favor for coming out the following tues. Yes I have attitude.....NOW! Ive been nice and more than understanding for going on 3 years while paying out of my own pocket for them to seemingly care less. If being discharged or dr prescribed oxygen or cpap tell them DO NOT CALL HCS in Weirton WV.
