1768 B Street
3.5(32 ratings)· Hayward average: 4.3
CMS Care Compare
Family reviews of Hayward Hills Health Care Center are mixed: several describe attentive, compassionate long-term care for residents with dementia or after strokes, with staff praised for communication and warmth. However, one serious report describes neglect during a short-term rehab stay, including delayed hygiene care, an untreated infection, and bedsores. Overall Google rating sits at 3.5 from 32 reviews.
AI-generated from reviews and community data.
Hayward Hills Health Care Center is a senior living community in Hayward, California offering Skilled Nursing / Long Term Care. Families rate it 3.5 out of 5 across 32 reviews.
Hayward Hills Health Care Center is a skilled nursing facility in Hayward, California, providing comprehensive skilled nursing care 24 hours a day, seven days a week with a focus on quality of life.
The center offers rehabilitation services including physical, occupational, and speech therapy, with rehabilitation professionals collaborating with residents' physicians to develop individualized plans of care. Dietary services, managed by registered dieticians, provide nutritious meals according to physician orders, and the facility offers feeding assistance and retraining as needed.
Residents receive assistance with activities of daily living including bathing, dressing, and eating, along with restorative nursing care. Social services are available to address residents' social, spiritual, recreational, and emotional needs.
The facility maintains comprehensive infection control policies and procedures, including dedicated isolation units for residents with suspected or confirmed COVID-19, with designated staff assigned to those areas during each shift.
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Help Me Choose3.5overall · 32 ratings combined
3.5★ on Google (32)
Ellen Cognina
Mar 2026
My sister had a stroke, resulting in dementia, which led to her needing care. Our family placed her in this facility, and the staff has been very caring and understanding. Because I live far away, I am unable to visit regularly, but I saw her at our quarterly meeting and she seemed happy and healthy. Although I couldn't communicate with her directly as she is deaf, the staff promptly contacts me with any health updates. Overall, I believe she receives excellent care.
Isabella Sio
Mar 2026
"My dad was under the care of Hayward Hills Health Care Center for five weeks following his hospital discharge, and we are so grateful for the progress he made. Despite a language barrier—my dad speaks very little English—the entire staff was friendly and inclusive toward him. The therapists, nurses, and CNAs were patient and helpful, always taking the time to answer my questions or provide recommendations. The therapy team, in particular, is clearly passionate about what they do. Thanks to their dedication, my dad’s condition improved significantly; he can now walk much better with a walker and has the confidence to walk three times a day at home, whereas he used to avoid it entirely. He is now safely back home, and we couldn't be happier with the care he received."
Gregory Day
Dec 2025
It was hard at first but, the wonderful staff helped me feel right at home. I was self conscious about wearing a dapper but the helpful staff helped me get past all that masculine drama. Soon I was just like family. Everybody knew my name and everyone was helpful. And with all the beautiful ladies there it was hard to keep my mind on getting well. But to be honest without everyone's help. I wouldn't have made it. To the Doctor's , Nurse's and all the staff. Thank you for making this experience a good and pleasant one. I wish anyone who was in my position find their way to Highland Hills
Ivania Angel
Nov 2025
My 100-year-old dad has been a resident at Hayward Hills Health Care Center for four years, and I can say wholeheartedly that the entire staff has been a true blessing to our family. He has advanced dementia and is fully CNA-dependent, yet every single day he is cared for with gentle hands, warm hearts, and genuine compassion. The team at Hayward Hills keeps him consistently clean, groomed, and—most importantly—in good spirits. Knowing he is safe, comfortable, and surrounded by people who genuinely care is the greatest gift our family could receive. Over the years, the staff has been incredibly accommodating and in constant communication with us. They keep us updated, and answer questions without hesitation. That level of transparency and attentiveness has given us confidence and peace of mind. We are truly grateful for everything Hayward Hills has done and continues to do for our dad.
a t
Oct 2025
This place is really sad. The residents look like they’re just left to wither away. Unfortunately, I made the mistake of sending my dad here. He was fully conscious and not that old, sent here for PT, and I trusted the staff to take care of him while I was at work. One day, during a short visit, I found out he had been rushed to the ER. Even though I had given them my number multiple times, their excuse for not reaching me was that the number on file was wrong. My dad ended up in the ER with a severe UTI that had turned into a bloodstream infection, which means he’d been left in his diaper for who knows how long. When I got to the hospital, I was shocked to see he had bedsores all over, which shows he wasn’t being changed regularly. He stayed in the ICU for almost a month because of this place. We’ve moved him to another facility now and are on hospice, trying to make the most of the time we have left with him. During hospital visits, he told me there were times he had to beg someone to change him—and they wouldn’t come for up to 7 hours! I’ve worked in care facilities for 5 years, so I know how stressful it can be, but what they did to my dad wasn’t stress—it was just careless and lazy.
6 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 16, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 16, 2024
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 16, 2024
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 16, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 16, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2024
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 16, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 16, 2024
Have properly located and lighted "Exit" signs.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 16, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 27, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2022
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2022
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 27, 2022
List the names and contact information of those in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2022
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2022
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2022
Provide emergency officials' contact information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2020
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2020
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2020
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2020
Establish roles under a Waiver declared by secretary.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2020
Provide emergency officials' contact information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2020
Provide primary/alternate means for communication.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2020
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2020
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2020
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2020
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2020
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2020
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2020
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2019
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Hayward Hills Health Care Center offers Skilled Nursing / Long Term Care.
Hayward Hills Health Care Center is located at 1768 B Street in Hayward, California.
Family reviews of Hayward Hills Health Care Center are mixed: several describe attentive, compassionate long-term care for residents with dementia or after strokes, with staff praised for communication and warmth. However, one serious report describes neglect during a short-term rehab stay, including delayed hygiene care, an untreated infection, and bedsores. Overall Google rating sits at 3.5 from 32 reviews.
Hayward Hills Health Care Center had 6 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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