Jessica
May 2026
No one ever answers the phone. How are we to check on our loved ones. Good god!! I don't want to hear we short staffed. Then hire some people would be common sense. I have contacted Montgomery.
1 / 5Quick Facts
- Total units
- 201
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 201
- Inspections
- View history (22 citations)
- Memory care
- Dedicated Alzheimer's and Dementia wing on-site
- Licensed capacity
- Licensed for up to 201 residents
CMS Care Compare
What Families Think
Families describe Hatley Health Care as a facility where staff show genuine warmth and long-term dedication to residents, particularly in the memory care wing, though multiple reviewers report understaffing issues that affect response times and phone communication. The building itself is dated but reviewers say the quality of hands-on care outweighs cosmetic concerns.
The Good
- Staff show love and consideration to residents
- Long-term residents stayed for years, happily
- Praised care in Alzheimer's and Dementia wing
- Facility described as clean by a reviewer
The Bad
- Multiple reports of understaffing and slow CNA response times
- One report that phone calls often go unanswered
- Night shifts sometimes lack coverage per one reviewer
- One reviewer noted food not always suitable
AI-generated from reviews and community data.
Hatley Health Care is a senior living community in Clanton, Alabama offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.0 out of 5 across 87 reviews.
About Hatley Health Care
Hatley Health Care is a skilled nursing and long-term care facility in Clanton, Alabama, with a licensed capacity of 201 residents.
Families consistently praise the staff's compassion and care quality, particularly in the memory care unit. One family noted their loved one "wanted to see her friends, residents and staff" and chose to return there; another witnessed staff treating residents "with love and consideration, even when they think no one is watching." The facility maintains clean environments. Food offerings received mixed feedback, with one family noting meals are not always suited to their relative's preferences.
A persistent concern across several reviews centers on staffing levels and responsiveness. Families reported inconsistent CNA availability, gaps in night shift coverage, and difficulty reaching the facility by phone to check on loved ones, frustrations attributed to understaffing. These operational challenges stand in contrast to the positive care experiences reported by other families.
Hatley Health Care holds a 4.0 Google rating across 87 reviews, reflecting both strong appreciation for direct care and notable frustration with administrative accessibility and staffing consistency.
Types of Care at Hatley Health Care
Memory CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hatley Health Care
4overall · 87 ratings combined
4★ on Google (87)
rickie lewis
Jun 2025
When we went in we was told that they were fully staff. Some days you don't get a cna all day long other times it is 30 minutes to hour before they get to the room. A lot of time they don't even have a cna for the night shift no one did not put one on to cover. We pay to much money for this kind of services. Someone needs to do something about this it is not me right are fair for the ones that stay there.
Kimberly Campa
Jun 2024
Harley Health Care has amazing staff, especially in the Alzheimer’s & Dementia wing. The building itself may need renovations but I don’t care about the building. I have personally witnessed how they treat my loved one, and the other residents, with love and consideration, even when they think no one is watching. I am grateful for their care.
Tim Carty
Jul 2019
My sister in law was a resident there for 3 years, before that her dad was a resident for 6 years. I could not recommend any higher. The staff was always pleasant and took excellent care of them both. Betty Faye Minor, my sister in law passed this morning. Her only wish was to go back to Hatley's. She loved it there and wanted to see her friends, residents and staff were included. I hope Hatley's recognizes their wonderful staff. I would love to call each and everyone of you by name. The list is long and I'm afraid I would leave someone out. They know who they are. Thanks so much for your devoted care and honest love shown. Much respect to everyone and please realize you have not gone unnoticed. With kindest respect, Thank You
Martha Barnett
Dec 2018
Clean.My sister is at Harley Health Care.She has been there a year and a half. I have no complaints except the food is not always suitable to her. God has been good to her. God bless the patients,their families,the employees and their families.
Government Inspection History
3 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 15, 2023Fire Safety StandardHealth Standard10 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 26, 2023
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 26, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 26, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 26, 2023
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 20, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 20, 2023
Jan 19, 2022Fire Safety StandardHealth Standard4 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2022
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2022
May 9, 2019Fire Safety StandardHealth Standard8 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 18, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2019
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2019
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2019
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2019
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hatley Health Care offer?
Hatley Health Care offers Memory Care and Skilled Nursing / Long Term Care.
Where is Hatley Health Care located?
Hatley Health Care is located at 300 Medical Center Drive in Clanton, Alabama.
What do families say about Hatley Health Care?
Families describe Hatley Health Care as a facility where staff show genuine warmth and long-term dedication to residents, particularly in the memory care wing, though multiple reviewers report understaffing issues that affect response times and phone communication. The building itself is dated but reviewers say the quality of hands-on care outweighs cosmetic concerns.
How did Hatley Health Care do on recent health and safety inspections?
Hatley Health Care had 3 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hatley Health Care?
Submit the Request Information form on this page to connect with Hatley Health Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Hatley Health Care? Claim this listing to update photos, pricing, and details. It's free.
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