Leanne Stewart
Oct 2025
I moved my mom to Inwood memory care after some bad experiences at another facility. Our first few months were amazing, and she adjusted well. However, her care started to decline at about the 4 month mark. She is a wanderer, and this facility has very long unmonitored hallways (no staff, no cameras). She started having frequent unwitnessed falls, and that’s just not ok. Having to go take her for weekly head CT scans is not my idea of quality care. They need some kind of monitoring system in place to keep their residents safe when the caretakers don’t have eyes on them. Most of the staff does care and is amazing, but the management? Needs some work. I kept getting verbal promises for things that never happened. So frustrating. My two cents for improvements (directed at corporate): 1) Add cameras to the hallways and common areas in memory care to help with the “unwitnessed falls.” 2) Add a covered walkway between the main building and memory care so we don’t have to get rained on going from building to building while we wait for staff to enter access codes. 3) Provide an online portal or a clear communication channel (email/phone/whatever) so that loved ones/caregivers can know when toiletries, medications, or other things are needed for our people, and also to be able to reach someone after hours. This was impossible when my mom was there! I know these people care! I have seen it. They are just working within the confines of a corporate entity that places profit over care. Typical in the US.






