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Windsor Hampton Care Center

442 Hampton Street

2.5(73 ratings)· Stockton average: 4.2

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Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Inspections
View history (172 citations)
Staffing load
One reviewer reported aides covering up to 14 patients
Billing dispute
Family reported nearly $4,000 copay despite insurance paying
Therapy services
On-site physical, occupational, and speech therapy offered

What Families Think

Reviews for Windsor Hampton Care Center are sharply divided: many describe serious neglect, unsanitary conditions, and unresponsive staff, while a notable group of reviewers praise specific nurses, aides, and the physical therapy team for helping loved ones recover from surgery, stroke, or injury. The facility's Google rating of 2.5 from 73 reviews reflects this split, with a majority of one-star complaints about care quality alongside a smaller cluster of five-star praise for rehab outcomes.

The Good

  • Physical and occupational therapy praised for real progress
  • Individual nurses and CNAs singled out for compassionate care
  • Several reviewers reported strong rehab outcomes after strokes or surgery
  • Front-desk and case management staff called helpful by name
  • Clean, remodeled appearance noted by some visitors

The Bad

  • Numerous reports of neglect: soiled linens, delayed diaper changes, unanswered call lights
  • Multiple reviewers describe persistent urine odor and unclean facility conditions
  • Several reports of medication errors, missing meds, or unexplained bruising
  • One report of a nearly $4,000 copay dispute despite insurance coverage
  • Reports of short-staffing, with one reviewer citing 14 patients per aide

AI-generated from reviews and community data.

Windsor Hampton Care Center is a senior living community in Stockton, California offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.5 out of 5 across 73 reviews.

About Windsor Hampton Care Center

Hampton Post Acute is a skilled nursing and rehabilitation facility located in Stockton, California. The community focuses on providing medical and rehabilitative care to residents recovering from illness, injury, or surgery, combining clinical treatment with personalized recovery plans.

Skilled nursing services include monitoring of treatment plans and assistance with daily activities to support residents' overall well-being and recovery. The rehabilitation team offers a tailored approach designed to help residents regain strength, mobility, and independence after a health setback.

The facility states its care approach emphasizes meeting regulatory standards while maintaining a safe and comfortable environment, and it notes its rating with Medicare as part of its commitment to quality care.

Hampton Post Acute describes itself as a place where residents can heal and rejuvenate under the attention of a healthcare team dedicated to patient welfare throughout the recovery process.

Types of Care at Windsor Hampton Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Help Me Choose

Reviews of Windsor Hampton Care Center

2.5overall · 73 ratings combined

2.5★ on Google (73)

Write a review

Julie Parker

Feb 2026

via Google ↗

This was a horrible experience. I was sent from hospital to rehab after major surgery. For the first week I could not get up. I would call at night and ask to have my sold pants and bed changed and more often than not they nurses or aides would say it's going to be an hour we're changing shifts or I'm going to lunch I'll come after I get back. One night a nurse came in saw I was soiled and said I'm going to wait and see if you poop anymore. He returned an hour later and could not apologize enough as the acid burned my behind. The damage had been done. I was embarrassed and yes assamed that I was so helpless and that my needs had been dismissed and I was one of the lucky patients I could speak for myself and was still treated so incredibly inhumanly imagine if I couldn't. There were some excellent staff members but few and far between. For the most part it was a the most horrible and undignified treatment I could have received.

Renata Martinez

Dec 2025

via Google ↗

Do not trust your love.One's life in their hands.The facilities stinks like urine , and they are not checked on as needed, they're poop is not cleaned off them, right?They don't make sure they eat.It's whatever and the head nurse does not do her job, right?My brother was there and nothing was being done to help him.I would not trust my loved one's life in their hands period

Stephenie Mittelbach (NieNieBayBee)

Nov 2025

via Google ↗

If I could give this place zero stars, I would. They are rude, disrespectful, and the lack of empathy for being caretakers is outrageous. I could literally go on and on. Do not place your loved one this hell hole. This place is a joke. Please keep looking for a better arrangement for your loved one. Taking anybody to this place is a death sentence.

Mike

Nov 2025

via Google ↗

My father was brought here for end of life care/comfort care. This is one of the worst facilities I have ever seen. The staff clearly does not care for their patients and they don't maintain good communication with each other or the families. I had to beg them to come in and care for my father and at most points, they would become rude and come up with smart remarks. They would thrash around my father, poorly administer medication, and they were just not delicate at all when it came to caring for him. The staff here can be summarized up into three categories: either they do not know what they are doing, they do not care about what they do, or both. I even had to talk with the administrator about the type of care my father was being given and he just came up with excuse after excuse after excuse and stated he will have a meeting with his staff. This place genuinely needs to be closed down because they treat all of their patients this way. The morning staff was better but it does not compensate for the atrocities that the night shift did. Luckily we were able to get my father to a facility who was much more caring. If Kaiser tells you this is the only place you can send your loved one, you need to fight it till the bitter end because this place is falsely advertising their facility through their photos and descriptions of the care they give. I'm giving this place one star because it will not allow me to give any lower of a review.

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Government Inspection History

44 inspection visits in the last three years, 172 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 12, 2026Health Complaint3 citations

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2026

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2026

Apr 29, 2026Health Complaint2 citations

  • Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 20, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026

Apr 23, 2026Health Complaint1 citation

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2026

Apr 7, 2026Health Complaint1 citation

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2026

Mar 10, 2026Health Complaint1 citation

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2026

Feb 27, 2026Health Complaint1 citation

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2026

Feb 11, 2026Health Complaint3 citations

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2026

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2026

Feb 3, 2026Health Complaint1 citation

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 12, 2026

Jan 9, 2026Health Complaint3 citations

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2026

Nov 20, 2025Health Complaint1 citation

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2025

Jul 24, 2025Fire Safety StandardHealth Standard26 citations

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 11, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 11, 2025

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 11, 2025

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 11, 2025

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 11, 2025

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 11, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2025

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2025

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2025

  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 13, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 14, 2025

Jul 16, 2025Health Complaint2 citations

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 18, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025

Jul 15, 2025Health Complaint1 citation

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2025

Jul 11, 2025Health Complaint2 citations

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 23, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 23, 2025

Jun 24, 2025Health Complaint5 citations

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025

Jun 13, 2025Health Complaint1 citation

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 16, 2025

Jun 6, 2025Health Complaint1 citation

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 16, 2025

May 30, 2025Health Complaint1 citation

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025

May 14, 2025Health Complaint1 citation

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 14, 2025

May 6, 2025Health Complaint1 citation

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 6, 2025

Apr 30, 2025Health Complaint1 citation

  • Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025

Apr 23, 2025Health Complaint1 citation

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2025

Apr 8, 2025Health Complaint1 citation

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 2, 2025

Apr 1, 2025Health Complaint2 citations

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025

Showing the 24 most recent of 44 inspection visits.

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Windsor Hampton Care Center offer?

Windsor Hampton Care Center offers Skilled Nursing / Long Term Care.

Where is Windsor Hampton Care Center located?

Windsor Hampton Care Center is located at 442 Hampton Street in Stockton, California.

What do families say about Windsor Hampton Care Center?

Reviews for Windsor Hampton Care Center are sharply divided: many describe serious neglect, unsanitary conditions, and unresponsive staff, while a notable group of reviewers praise specific nurses, aides, and the physical therapy team for helping loved ones recover from surgery, stroke, or injury. The facility's Google rating of 2.5 from 73 reviews reflects this split, with a majority of one-star complaints about care quality alongside a smaller cluster of five-star praise for rehab outcomes.

How did Windsor Hampton Care Center do on recent health and safety inspections?

Windsor Hampton Care Center had 44 government inspection visits in the last three years, with 172 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Windsor Hampton Care Center?

Submit the Request Information form on this page to connect with Windsor Hampton Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Windsor Hampton Care Center? Claim this listing to update photos, pricing, and details. It's free.

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