Carla M
Dec 2025
My experiences with Griswold (Lower PA Bucks County/Montgomery County office) and with each of its staff members have been exceptional. From my earliest interactions with Julie, who came to assess my father’s care needs, to Scott and Noelen who assist with scheduling, to Isha, the caregiver who Griswold provided — who is professional, highly skilled, intuitive, and appropriately warm — I have been not only impressed but impressed enough to spread the word about how good Griswold is. We were introduced to Griswold through their relationship with Penn’s GUIDE Program for people with dementia and Alzheimer’s. My mom and brother, my father’s primary caregivers have, for years, been apprehensive about having a non-family caregiver come into our home. After a recent and challenging hospital stay for my Dad, we reluctantly agreed as a family to look into using Griswold as respite care for my mom and brother. Anyone who has been cautious about having outside help in the home can understand the difficulties involved in such a decision and the amount of trust it takes to cede your loved one’s care to someone else. Griswold and its staff have helped to make this choice less painful, less anxiety-producing, and more manageable for our family. They first worked with us closely to assess my father’s needs, communicated with us about what they could provide, were sensitive to all of our concerns and fears, and worked with us every step of the way to address our needs. In the growing and lucrative home health care industry, there are a lot of new actors for whom this is just a business and who are looking to profit off an aging population. Griswold is not one of these actors. Griswold has been in this arena for a long time, well before it became the booming industry it is today and, based on all my interactions with their administrators and with one of their caregivers, I have a sense that there is a genuine commitment to helping families and to addressing the needs of their loved ones who need care. Griswold’s hourly rates for a home health aide are consistent with market rates even though, in my limited experience, the quality of the services they provide is truly exceptional and perhaps could garner even more compensation. A special thanks to Isha, the caregiver Griswold provided my father. She is professional in her demeanor, highly skilled, intelligent and curious, asks questions and familiarizes herself with what we need, is always on time, has quickly assessed my father’s needs, but also - and impressively - has managed to adjust to working with my mom and brother who are and have been my dad’s caregivers for years. This is a delicate balance to strike and Isha has done it elegantly, and with great empathy, skill, and warmth. I can say, without reservation, that we will continue to use Griswold for as long as we can afford them, and will continue to sing their praises to anyone else who is looking for a home health agency to work with. Among the seemingly endless universe of possible options, we would not choose any other provider after our outstanding experience with Griswold. Thanks Julie, Scott, Noelen, and Isha and all of you working behind the scenes to do what you do.
