I am a 78 year old woman and on May 6 I had a right knee replacement! I elected to go to a rehab facility for my recovery!
On Mother's Day May 10 I elected to go to Greenwood Rehab facility!
That was one of the worst decisions of my life!
From the minute I arrived I knew I had made a mistake!
On arrival I was put in a room with a lady who was telling her friend that she had just been diagnosed with shingles!! When I questioned the nurse I was moved to a room with a lady ! There were contact isolation instructions posted on the door! When I asked why she was in isolation, they refused to tell me citing Hippa regulations! Remember I was 4 days post operation! I never saw anyone use the isolation supplies or wash their hands! I understand that she had a right to her privacy, but, the same aides taking care of me also took care of her!
That was just the beginning of horror stories that followed! They had none of my medication, including my pain medicine! I am 4 days postoperation! They told me that someone was going to Walgreen to see if they could get my pain med! About midnight I finally got my meds.
The list goes on! The food was skimpy and flavorless!
I was finally taken to the gym for Rehab on Tues. The therapist rewrapped my ace bandage on my leg! The middle of Tues. night, my foot was swollen almost 2x normal size! The pain was unbearable!
I told them I wanted to go to ER! I never went back to that horror place!!
That same day, I went to Christian Health Care! It's a wonderful, caring place and I was so blessed to be able to go there for myRehab!
I write all this to tell you that Greenwood Rehab does not exist! It is a nursing home!
Don't be fooled by the Rehab name! I would give a minus 10 review if I could!
I’ll tell you right now I tried being positive about this place and there are some nice girls there, but after tonight I think completely different… Who ever Jamie is that works on hall 100 is completely HORRIBLE and has the worst attitude ever!!!!!! The fact that she doesn’t know how to talk to people and not professional at all is baffling oh and let’s not forget hanging up on people!! My grandmother stayed there and was taken care by some of the nurses, but others didn’t care and the fact that they lost her favorite blanket and the only thing she has asked for since being in the hospital is CRAZY!! But they are horrible and I don’t recommend this place to anyone!!!!
(Would give zero stars if possible)
My family’s experience with Greenwood Nursing Home and Rehabilitation Center was deeply concerning, and I would strongly caution anyone considering this facility.
My mother is only 52 years old, mentally impaired, nonverbal, and fully dependent on staff. During her time here, we observed repeated issues including bruising, bed sores, dehydration, weight loss, and multiple hospitalizations for UTIs. These infections repeatedly escalated to the point of requiring hospital care, which is alarming for a monitored setting.
A recent barium swallow study confirmed that she can only safely swallow very small amounts (about a teaspoon at a time) of thickened food, meaning feeding her requires time, patience, and close supervision. Given this, we had serious concerns about whether adequate assistance was consistently provided. Earlier in her stay, we also observed instances where her ordered honey-thickened diet was not followed.
Her physical decline while at this facility was severe. Although she already had some decline before admission, she was previously able to sit upright, walk with assistance, and use her right hand more effectively than she can now. Over time, she lost the ability to sit straight, became slumped to one side, could no longer walk independently, and lost significant function in her right hand. While we understand underlying conditions can progress, we believe consistent therapy, positioning, and mobility support were lacking.
Basic daily care was also an issue. Dental hygiene was neglected to the point that her teeth are now visibly grey, despite repeated requests. We also repeatedly asked for dental and vision appointments to be scheduled. My mother has worn glasses her entire life, yet no vision appointment was arranged and she no longer has her glasses—meaning she was functioning daily with blurred vision.
The environment raised concerns as well: hallways often smelled of urine, call lights remained on while staff appeared distracted, and interactions with some staff were dismissive when we asked for assistance.
Because my mother is nonverbal, crying is one of her only ways to communicate. Rather than consistently addressing basic needs such as positioning, hygiene, or comfort, there were repeated attempts to manage this with medication, despite our clear requests to avoid unnecessary sedation.
We have since moved her to another facility in hopes she will receive better care as we continue working to determine the underlying cause of her condition.
If you have a loved one who cannot advocate for themselves, especially someone young and medically complex, I urge you to research carefully and remain extremely involved. Based on our experience, I would not recommend this facility.
I could literally write pages and pages expressing my gratitude to the nurses and staff at Greenwood. They are absolutely incredible, and even that doesn't feel like strong enough of a word.
These are people who genuinely care about their patients as if they were their own family members. Knowing that my dad (who had very specific medical needs) was being cared for and watched over 24/7 was such a burden lifted off of mine and my family's shoulders. The 200 hall nurses quickly became an extension of our family- they ALWAYS took the time to talk with us and answer questions, and never made us feel like we were bothering them. There were many occasions when I would stop in to visit my dad, and run into a nurse or staff member in the hallway who would say, "Oh Shelley, I'm glad you're here! I wanted to give you an update on your dad (etc)". When my dad was refusing to eat, the kitchen staff made such an effort to make food for him that he would actually eat- the kitchen manager even attended my dad's care meeting so that we could brainstorm nutrition options for him. The social services team is wonderful and always kept me updated/informed on any items that needed my attention, and the ladies in the business office literally held my hand and guided me step-by-step through the process of getting my dad on Medicaid. The therapy team also went above & beyond for my dad, and Nancy in particular took such good care of him by keeping an eye on him and truly never giving up on him (even when he was being stubborn). Even the custodian who cleaned my dad's room kept a close eye on him, and formed a bond with him. When I tell you everyone at this facility is an angel with a calling from God to care for people, I mean it 100%.
I'm getting emotional writing this, as my dad has recently passed away- but I mean it with my whole heart when I say we are so, so grateful that these were the people who cared for my dad in his last months. You would be hard-pressed to find a more caring, passionate group of people. They have my family's eternal love and gratitude forever.
They have a few good nurses that are knowledgeable and helpful. They also have a few good techs that are efficient and helpful but for the most part they are not efficient, knowledgeable, or helpful. The food is terrible except for breakfast. The doctors are not good and I did not get the care that I needed. After a week I ended up in the hospital swelled up like a balloon. I would hit my light and sometimes wait 30 minutes or longer for help. They did not keep up with my pain meds. I felt like I was in prison. I won’t be back.
