michele' Alexander
Apr 2026
Very nice there. People definitely care and its always quiet and clean.
1 / 5Quick Facts
What Families Think
Most reviewers describe Genesis Hospice Care (Morrison House) as compassionate, clean, and attentive, with several families returning for care across multiple loved ones over the years. However, one detailed and serious account describes a medication change made without family consent and poor communication during a critical transition, raising concerns about responsiveness and family involvement in care decisions.
The Good
- Reviewers describe staff as caring and attentive
- Facility described as clean and quiet
- Families have returned for care multiple times
- Staff praised for emotional support after a death
The Bad
- One detailed report of medication changed without family consent
- One report of poor communication during patient transition
- One report of staff slow to respond to family concerns
AI-generated from reviews and community data.
About Genesis Hospice Care (Morrison House)
Genesis Hospice Care (Morrison House) is a home health and hospice provider serving Zanesville, Ohio. The facility offers specialized end-of-life care and support services for patients and their families during one of life's most challenging transitions.
Families consistently praise the staff's compassion and attentiveness. Multiple families highlighted the caring nature of the team, with one noting that staff members were "so kind and caring." The environment is described as quiet and clean, and families appreciate the personal attention given to both patients and loved ones during their stay. One family member even returned to the facility across three separate occasions—caring for her mother, husband, and now her mother again—a testament to their confidence in the care provided.
Genesis Hospice Care holds a 4.3 out of 5 Google rating based on 11 reviews. However, families considering this provider should note that experiences vary: while most reviewers express deep gratitude, one family member raised concerns about staff interactions, and practical considerations around hospital-to-hospice transitions—such as confirming medication orders—were flagged as important to manage independently.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
4.3overall · 11 ratings combined
4.3★ on Google (11)
Dr. Judd Birch, DC
Mar 2025
I do not recommend this hospice facility based on my interactions with the staff at this facility. Two tips if you have a loved one leaving the hospital for hospice care, especially if you are the healthcare power of attorney: 1. Have the hospital tell you each medication that will be ordered when they leave the hospital for hospice (the hospital failed to order 2 medications we thought would continue); 2. Make sure someone is at the hospice facility when your loved one arrives to verify their status and make sure no medications are changed without good reason. My family member left the hospital alert and able to have full conversations. According to her chart notes, she arrived still speaking and complaining of shortness of breath (No family/friends were there when she arrived). I was her health care power of attorney. I called at night, hours after she was supposed to have arrived because no one called us from this hospice facility as we were told they would. The nurse I spoke to explained they have been too busy with check-ins. She also told me my family member was completely sedated and not speaking, which alarmed me since it was a drastic change in her status. She had exhibited signs of pain, so the nurse practitioner had changed her medication to a similar pain medicine and a different, stronger class of anxiety medication (Versed), which is also used to sedate patients in surgery. No effort was given to inform me and receive my consent to change her medication at the time or after the fact. The next morning, I drove to the facility and requested that her medication be changed back to the hospital orders (what she had been taking successfully for weeks) because of the drastic change in her status. It took 10 minutes to get the nurse to agree to call the nurse practitioner, then another 40 minutes to actually make the call. The nurse practitioner refused to change anything and refused to talk to me on the phone. Another 10 minutes of pleading with the nurse got her to call back. Again the nurse practitioner refused to talk to me, but the head of nursing was going to drive from Newark to talk with me. Two hours later, she arrived. After hearing the same explanation for the third or fourth time of how her condition could have worsened, she agreed to call the nurse practitioner and request the Versed be changed to make sure it wasn’t overly sedating my family member. They still refused to change back the anxiety medication, but agreed to lower the dose. This was how I stressfully spent the last 4 hours visiting with my loved one – fighting with the staff to do what they should have done immediately upon my request that a 5 minute phone call could have covered. The culture of this facility needs a drastic change – right now it seems no one is allowed to question the treatment ordered by the nurse practitioner and the nurses are too afraid or unwilling to do what they are supposed to do. If you just want your relative sedated and comfortable, I’m sure they will do that for you
Edward Bolden
May 2024
They have the greatest staff and I want to thank them all with the care they gave my wife you will always be in our thoughts and prayers for the work you do may you and your family's have long and happy lives God bless and thank you
Peggy Merry
Feb 2023
They took care of my dad 17 years ago come May. They took care of my husband in October of 2021 and now they are taking care of my mom. So kind and caring. Thank you!
Rose McBrayer
Aug 2019
First of all , I want to direct this to the wonderful people of Genesis Hospice Care , especially to Ms.Kelli Ross , you probably don't remember me ,but , i'm the lady from Alabama that had my mother up there for a very short time . I want to thank you so much for all the help with my mother and all the staff , she couldn't have been in a better facility . Thank you also for the Newsletter from Journeys for the past year since my mother passed away , they have been a help just to know that i'm not alone in my feelings . I thank GOD and GOD BLESS you . Hope everything is good with you and your family , sincerely Rose Mcbrayer
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