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FutureCare - Sandtown

1000 North Gilmore Street

3.9(166 ratings)· Baltimore average: 4.2

FutureCare - Sandtown, photo 11 / 5

Quick Facts

Total units
148
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
148
Rehab schedule
Rehab therapy available up to seven days a week
Cardiac program
Cardiac rehab holds national heart failure certification
Amputation care
Dedicated program for amputee rehabilitation patients
Clinical oversight
Physiatrist oversees rehabilitation program clinically

What Families Think

FutureCare Sandtown is a skilled nursing and short-stay rehabilitation facility in Baltimore that has served the Sandtown-Winchester community since 1994. Reviews are sharply split: several visitors praise the cleanliness and courteous staff, while others describe a hostile, disrespectful environment and problems with visitor policies. The facility emphasizes specialized rehab programs for cardiac, orthopedic, and amputation recovery.

The Good

  • Staff described as courteous and professional by some visitors
  • Facility reported as clean
  • Specialized cardiac rehab program for heart failure patients
  • Dedicated amputation rehabilitation program
  • Rehab equipment and clinical oversight by a physiatrist

The Bad

  • Multiple reviewers describe disrespectful or hostile staff behavior
  • One report of visitor belongings being disturbed and staff hostility
  • Confusing or inconsistently enforced visitor sign-in policy
  • Some reviewers felt leadership lacked professionalism and empathy

AI-generated from reviews and community data.

FutureCare - Sandtown is a senior living community in Baltimore, Maryland offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.9 out of 5 across 166 reviews.

About FutureCare - Sandtown

FutureCare Sandtown-Winchester is a skilled nursing and short-stay rehabilitation facility located in Baltimore, Maryland, serving the Sandtown-Winchester community since 1994. The facility specializes in comprehensive rehabilitation services designed to help patients return home as quickly and independently as possible.

The community offers specialized rehabilitation programs including VitalStrong, a comprehensive program utilizing state-of-the-art therapy equipment and clinical oversight by a physiatrist. HeartStrong provides cardiac rehabilitation specifically for heart failure patients, supported by National Heart Failure Certification from the American Heart Association. CAMPStrong is an amputation management program that uses progressive technology and specialized therapy to support amputee patients.

VitalStrong rehabilitation services are available up to seven days a week and feature state-of-the-art rehabilitation equipment and treatment modalities aimed at helping patients recover and regain mobility quickly. All programs are designed with clinical expertise and progressive technology to address complex medical needs within a skilled nursing environment.

Types of Care at FutureCare - Sandtown

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of FutureCare - Sandtown

3.9overall · 166 ratings combined

3.9★ on Google (166)

Isha DavisEl

Mar 2026

via Google

May The Most High bring "Judgment" down upon this "Forsaken" place soon. Employees here have the most disrespectful disposition, seriously, and "aren't Mentally Fit" to work with the public. "Ill-Mannered", "Ill-Tempered" with little patience, and always looking to provoke, pick, prick, prod, and poke to incite an argument or discomfort whatever which way. Again, this behavior isn't normal, nor natural, very disturbing and unacceptable. Unfortunately, the question comes to mind, "Who raised these people?". This is how sad this Energy is. LORD! It's a never-ending ridiculousness. My God!!!!! As I was attempting to sign out around 6:30 pm, I had noticed that I'm signed out of the system. So, I had asked the receptionist, "Have someone signed me out of the system already?" Which has been happening quite often lately. She replied, "Yes". By who? "Anyone working the front desk can sign you out. My next question was, "What are the hours we are permitted to visit before signing out?" With her displaying this seemingly annoyed emotional demeanor, "theatrics", she persistently cut over my questions 3x with, "It's a new policy, take it up with HR! All visitors have to sign in and out using their phone number. So, my questions were valid. I have a right to know who and why someone continously signing me out of the system during my visit, and if they are using my phone number to do it. I had no idea that the front desk receptionists are required to sign out visitors before their visit is over or left the building. Update It happened again tonight, between 8:30-8:35 on Wednesday 25, 2026. I've spoken with the security guard and was informed that no one is able to sign a visitor out of the system because a phone number is required to do so. It's a shame on this staff's behalf that I was forced to change the phone number I was using. The number was changed this night, Feb 25, 2026. As of March 31, 2026, I will no longer attempt to sign out of the building using the kiosk. The front desk completes my visit (immediately sign-out visit) as soon as I sign In. All to aggravate. Immature Staff.

Eugene Oliver

Mar 2026

via Google

A friends mom is there and I stopped by to visit. The facility was clean and the family members were satisfied with the care of their loved one.

ROSALIND Scott

Mar 2026

via Google

Everything went very well while visiting my aunt. The staff was courteous and professional in their interactions with me and their patients.

Jervel Gilbert

Jan 2026

via Google

The faculty was amazing and always uplifting to those in need. We at The Place Where God Is In Control Church enjoyed our visit in ministry with the residents. Rev Jervel Gilbert (Pastor) and Co-Pastor Samuel C Gilbert

Isha Davisel

Nov 2025

via Google

Unfortunately one of the most Unprofessional so-called nursing/rehabilitation center to have any human being as a resident. The staff and CNAs of this facility makes it difficult while visiting your loved one; A very "Hostile Environment". I can never visit in Peace. "It seems" every time I visit, my mother's space (her side of the room) is cluttered with she and her roommates things. Her belongings are intentionally thrown here and there before I enter the room. This has become obvious over time. All of this in the hope to provoke anger. The contained and concentrated "Negative Energy" in this facility is "Unbearable", which has caused my presence to be reduce to one or two visits every couple of months. The overall "Character" and its "Aura" is worth the city's "Observation". CNAs are very disrespectful to visitors and condescending with residents. Therefore my interactions with them are thoughtful as well as limited. Almost every response on their behalf is spoken with offensive undertones. To be "Involved" in the care of your loved one, will render you "blacklisted",gaslit, and disregarded. Employees and other staff in leadership lacks "Professionalism" "Compassion", "Care", "Empathy" and "Respect" for concerned relatives. "Truly an Uncivilized Experience" indeed. Yet even still, we do not harbor any animosity nor ill will towards anyone. However, this behavior needs to be corrected as soon as possible. We're speaking about what appears to be adults here. Most individuals are aware that "Hurt people hurts people", and I "Sincerely Hope" all "Improves" very soon. At the least for the residents sake.

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Government Inspection History

5 inspection visits in the last three years, 60 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 13, 2026Health Complaint1 citation
  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026

Oct 21, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2025

Feb 6, 2025Fire Safety StandardHealth ComplaintHealth Standard35 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 23, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025

  • Honor the resident's right to manage his or her financial affairs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Establish policies and procedures for volunteers.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2025

Feb 18, 2020Fire Safety StandardHealth Standard16 citations
  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2020

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2020

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2020

  • Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2020

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2020

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2020

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2020

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2020

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2020

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2020

  • Install properly constructed and protected linen or trash chutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2020

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2020

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2020

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2020

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2020

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 30, 2020

Aug 17, 2018Fire Safety StandardHealth Standard7 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2018

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2018

  • Give residents a notice of rights, rules, services and charges.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2018

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2018

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2018

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2018

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2018

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does FutureCare - Sandtown offer?

FutureCare - Sandtown offers Skilled Nursing / Long Term Care.

Where is FutureCare - Sandtown located?

FutureCare - Sandtown is located at 1000 North Gilmore Street in Baltimore, Maryland.

What do families say about FutureCare - Sandtown?

FutureCare Sandtown is a skilled nursing and short-stay rehabilitation facility in Baltimore that has served the Sandtown-Winchester community since 1994. Reviews are sharply split: several visitors praise the cleanliness and courteous staff, while others describe a hostile, disrespectful environment and problems with visitor policies. The facility emphasizes specialized rehab programs for cardiac, orthopedic, and amputation recovery.

How did FutureCare - Sandtown do on recent health and safety inspections?

FutureCare - Sandtown had 5 government inspection visits in the last three years, with 60 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit FutureCare - Sandtown?

Submit the Request Information form on this page to connect with FutureCare - Sandtown and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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