Teresa Smith
May 2026
They take good care of my mother
1 / 5Quick Facts
- Total units
- 90
- Medicare rating
- 3 of 5
- Ownership
- Government, Hospital district
- Certified beds
- 90
- Inspections
- View history (28 citations)
CMS Care Compare
What Families Think
Most families describe Franklin Nursing Home as warm, family-like, and staffed by people who know residents personally, with several reviewers praising the level of care and a recent remodel. One reviewer, while calling the hands-on care excellent, raised serious concerns about the facility's business office and lack of transparency around ownership and finances.
The Good
- Staff described as caring and attentive to residents
- Reviewers say staff know residents personally
- Recommended for both rehab and long-term care
- Recently remodeled facility
- Small-town, family-like atmosphere praised
The Bad
- One report of business office being difficult to work with
- One reviewer says corporate ownership is hard to identify
- One complaint about handling of resident trust funds
AI-generated from reviews and community data.
Franklin Nursing Home is a senior living community in Franklin, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 26 reviews.
About Franklin Nursing Home
Franklin Nursing Home is a skilled nursing and long-term care facility in Franklin, Texas, licensed for 90 residents. The community offers rehabilitation services and ongoing care in a small-town setting.
Families consistently praise the warmth and dedication of the direct care staff, noting that residents appear genuinely content and well-known by their caregivers. The facility has undergone recent renovations and maintains an active activities program that engages residents and connects them with the broader community. One family wrote, "The staff know their residents and their needs." However, a small number of families have reported serious concerns about administration and facility conditions, citing unresponsive management and complaints about room amenities and cleanliness standards.
Franklin Nursing Home holds a 4.4 out of 5 Google rating based on 26 reviews. The overwhelming majority describe attentive care and a positive atmosphere, though prospective families should inquire directly about specific room configurations, maintenance standards, and administrative responsiveness when considering admission.
Types of Care at Franklin Nursing Home
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Franklin Nursing Home
4.4overall · 26 ratings combined
4.4★ on Google (26)
Jenilee Rosales
Jun 2025
Hello remodel! The facility remodel was beautifully done but the best part about Franklin Nursing Home is the staff. The Administrator, DON and team have worked their for years! The staff at Franklin know their residents and their needs! They are truly a 5 star facility!
Carolyn Greig
Jun 2024
I gave a 1 star because that is as low as I can go. The care at this home is excellent. But dealing with administration was like dealing with the mafia. Crystal Morgan, business manager, lies. She does ;nothing but lie. Charles Hernandez, forget about getting in touch with him. And they won't even tell you who corporate is. You literally cannot find out who owns this nursing home. They will continually try to bleed money out of the family and do not set up a trust for your relative. It will disappear. Nope. Absolutely run from this facility.
Eric Berber
Dec 2023
Would not recommend this place
april pinales
Nov 2023
patient sleeping on the floor. looks like a jail in patients room. no beds with rails, no shower in the room. can’t believe my friend is living like this
Government Inspection History
6 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Dec 3, 2025Health Complaint1 citation
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 5, 2025
Sep 11, 2025Fire Safety StandardHealth Standard7 citations
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2025
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Mar 25, 2025Health Complaint1 citation
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025
Aug 15, 2024Fire Safety StandardHealth Standard8 citations
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2024
Dec 19, 2023Health Complaint1 citation
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 20, 2023
Jul 14, 2023Fire Safety StandardHealth Standard10 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 26, 2023
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 26, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 17, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 26, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 26, 2023
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Franklin Nursing Home offer?
Franklin Nursing Home offers Skilled Nursing / Long Term Care.
Where is Franklin Nursing Home located?
Franklin Nursing Home is located at 700 Hearne St in Franklin, Texas.
What do families say about Franklin Nursing Home?
Most families describe Franklin Nursing Home as warm, family-like, and staffed by people who know residents personally, with several reviewers praising the level of care and a recent remodel. One reviewer, while calling the hands-on care excellent, raised serious concerns about the facility's business office and lack of transparency around ownership and finances.
How did Franklin Nursing Home do on recent health and safety inspections?
Franklin Nursing Home had 6 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Franklin Nursing Home?
Submit the Request Information form on this page to connect with Franklin Nursing Home and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Nearby Communities
Other senior living options within 25 miles of Franklin.
