Stuart M.
Apr 2026
My parents recently passed away after 10 years at Fountain View. And, while I grieve the loss; I feel a sense of relief over never having to deal with Fountain View again. Management turned over frequently (4 facility directors in 10 years). And, they have consistently been disorganized, poor communicators, and their lack of professionalism resulted in an amateur environment that felt terribly inhospitable. My parents had a rodent problem in their apartment. And, after numerous calls/email a maintenance person set some traps and never returned for follow up treatment. That lack of consistent attention to a very unpleasant matter did not resolve the problem. I explained over and over again that the mice were in the suspended ceiling above the kitchen and bath and could be heard moving about. But, the problem was not effectively managed by Fountain View. The apartment above my parents flooded while being renovated. The water damaged my parents' apartment. And, although management was aware of the damage they never saw to it that repairs were made. As my parents needs increased, I attempted to change their care level from independent to personal care. Many calls/emails to the sales office went unanswered. And, once we connected; the price information provided was incomplete and misleading. After further attempts I learned that there were multiple pricelists. And, had I not been careful; we would have overpaid. My ongoing dilemma was, "do I move them to a better community or do I work harder to rectify the problems." Both options were stressful. It was a very unfortunate experience. And, I am relieved that it's behind me.
