MJ Hawk
May 2026
The Pflugerville care facility is always so very clean and smells fresh. My loved ones room is always clean no trash in can or on floor. Thank you staff for caring for my brother Murphy H. God bless you all.
1 / 5Quick Facts
- Total units
- 111
- Medicare rating
- 1 of 5
- Ownership
- Government, Hospital district
- Certified beds
- 111
- Inspections
- View history (45 citations)
- Rehab focus
- Specializes in orthopedic and neurological rehab
- Cleanliness program
- Twice-yearly external surveyor visits for standards
CMS Care Compare
What Families Think
Families generally praise the compassionate CNAs, nurses, and social workers at Five Points of Pflugerville, with several naming specific staff members for their kindness and responsiveness. However, one detailed account describes serious issues with therapy scheduling, staffing ratios, discharge communication, and food quality that led to a setback in a resident's recovery.
The Good
- Staff frequently praised by name for compassion
- Strong social worker support during admission and care planning
- Physical and occupational therapy noted as effective
- Facility described as clean
- Consistent bathing and hygiene care for residents
The Bad
- One detailed report of understaffing affecting therapy and mobility goals
- One account of poor communication around discharge and insurance authorization
- One report of raw or undercooked food served
- Admission delays left a resident waiting for hours on a stretcher
AI-generated from reviews and community data.
Five Points of Pflugerville is a senior living community in Pflugerville, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 57 reviews.
About Five Points of Pflugerville
Five Points of Pflugerville is a skilled nursing facility in Pflugerville, Texas, providing comprehensive skilled care with a focus on personalized, compassionate treatment. The community emphasizes creating a home-like experience while delivering clinical care tailored to each resident's unique needs.
The facility offers specialized rehabilitation programs including orthopedic rehabilitation for residents recovering from surgery or injury such as total hip and knee replacements and fractures, as well as comprehensive neurological rehabilitation for patients with conditions including stroke and Parkinson's disease. The team provides wound care services designed to promote healing and improve comfort, and supports patients experiencing deconditioning after extended hospital stays.
The community maintains rigorous cleanliness and safety standards through its White Glove Program, which includes comprehensive staff training and twice-yearly external surveyor visits to ensure ongoing adherence to standards. Nutritious meals feature regional favorites made with high-quality ingredients, emphasizing food as both sustenance and a social activity that residents look forward to enjoying.
Care plans are individualized and developed by the facility's clinical team with a focus on patient-centered support. The interdisciplinary rehabilitation team addresses mobility restoration, strength and balance training, pain management, cognitive support, and safe swallowing to help residents maximize function and reduce hospital readmissions.
Types of Care at Five Points of Pflugerville
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Five Points of Pflugerville
3.4overall · 57 ratings combined
3.4★ on Google (57)
Mayra Hernandez
Aug 2025
My mother has been at 5 points for 2 yrs and there is nothing but praise for Mona Lisa and the administration, nursing staff and director, aides, physical therapist, activity director and what would I do without the guidance and assistance of Angie the social worker. I highly recommend this facility and have.peace.of mind that my mom's being cared for as we did at home. We as family members should assist our loved ones whenever we have.time. No location is perfect. Even the most expensive and private facilities have mishaps. We're all human.
Anne Johnson
Aug 2025
Monalisa was a great case manager who helped me transfer my family member into long term care. She works efficiently and gets things done. I also want to thank Rick C. LVN the charge nurse who was very professional and takes great responsibility in caring for my family.
Billie Gabbert
Jul 2025
I LOVE LIVING HERE---THEY ALL TREAT ME LIKE A QUEEN--TAKE VERY GOOD CARE OF ME---I WEIGHTED ONLY 90 LBS WHEN I CAME HERE AT THE END OF OCT 2024---TODAY I WEIGHT 156---THEIR FOOD IS THAT GREAT---THE STAFF ALL WAVE OR STOP BY FOR A SECOND WHEN EVER THEY PAST BY--JESSICA--LATISHA---CAROLINE--RICARDO--RJ--JUST TO NAME A FEW ARE SO CARING AND HELPFUL--I ASK AND I GET WHAT EVER I NEED----THE BEST LADY OF ALL---MONALISA--SHE TAKES CARE OF ALL MY PROBLEMS IF AND WHEN I HAVE THEM--SHE HELPS ME KEEP MY DOC VISITS ALL IN ORDER--SHE MAKES SURE THE PRESCRIPTIONS I BRING BACK FROM THE DOC VISITS ARE TAKEN TO THE RIGHT PERSON--SHE HAS HELPED ME FIND NEW PADS--MORE FOR LESS--SHE IS THE WIND BENEATH EVERYONE'S WINGS HERE--I HIGHLY RECOMMEND ANYONE TO LIVE HERE-
adam chong
Jun 2025
Having a love one in a skilled nursing home will never be perfect but I have the utmost respect and appreciation for the Five Point team! Thank you for everything you do!! Couple shout outs. Monalisa, you are just awesome! You have been there from the beginning, our admission process, to adjusting to the facility and even on billing/accounting…you go above and beyond your title! Angie, thank you for maintaining your clear communication, scheduled care meetings and being the voice for my mom and I. Last, thank you to the medical team, med techs and the CNAs who are always taking care of my mom. Words can’t express my gratitude!
Government Inspection History
17 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 6, 2026Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 7, 2026
Nov 24, 2025Health Complaint1 citation
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 25, 2025
Jun 5, 2025Health Complaint1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 6, 2025
Apr 17, 2025Health Complaint1 citation
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2025
Mar 19, 2025Fire Safety StandardHealth Standard10 citations
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2025
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2025
Jan 28, 2025Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 29, 2025
Dec 31, 2024Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Dec 5, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Dec 5, 2024
Oct 23, 2024Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2024
May 29, 2024Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 30, 2024
Apr 18, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2024
Mar 1, 2024Health Complaint1 citation
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2024
Feb 9, 2024Fire Safety StandardHealth ComplaintHealth Standard9 citations
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2024
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024
Nov 18, 2023Health Complaint1 citation
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 19, 2023
Sep 5, 2023Infection ControlNo citations
Aug 21, 2023Health Complaint3 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 22, 2023
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 22, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2023
Jul 18, 2023Health Complaint1 citation
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 21, 2023
Jan 12, 2023Fire Safety StandardHealth Standard10 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2023
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2023
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Five Points of Pflugerville offer?
Five Points of Pflugerville offers Skilled Nursing / Long Term Care.
Where is Five Points of Pflugerville located?
Five Points of Pflugerville is located at 521 S Heatherwilde Blvd in Pflugerville, Texas.
What do families say about Five Points of Pflugerville?
Families generally praise the compassionate CNAs, nurses, and social workers at Five Points of Pflugerville, with several naming specific staff members for their kindness and responsiveness. However, one detailed account describes serious issues with therapy scheduling, staffing ratios, discharge communication, and food quality that led to a setback in a resident's recovery.
How did Five Points of Pflugerville do on recent health and safety inspections?
Five Points of Pflugerville had 17 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Five Points of Pflugerville?
Submit the Request Information form on this page to connect with Five Points of Pflugerville and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Five Points of Pflugerville? Claim this listing to update photos, pricing, and details. It's free.
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