MyLivingChoice

FirstLight Home Care of Norton Shores

800 E Ellis Rd Ste 534

3.7(3 ratings)· Norton Shores average: 4.5

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FirstLight Home Care of Norton Shores, photo 1

Quick Facts

Ownership
Owner-operated home care agency, per review

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

FirstLight Home Care of Norton Shores has only a handful of Google reviews, giving a mixed picture: one reviewer strongly recommends the agency and praises the owners' dedication, while another describes serious safety and staffing problems experienced by a family member with a traumatic brain injury.

What reviewers praise

  • Owners described as passionate about home care
  • Staff called hard-working and caring by one reviewer
  • Recommended by a family for in-home care needs

What reviewers flag

  • One report of untrained staff for TBI patient care
  • One report of caregivers not showing up as scheduled
  • One report of safety lapses, including being left in soiled briefs
  • No published pricing information available

AI-generated from reviews and community data.

FirstLight Home Care of Norton Shores is a home care agency serving Norton Shores, Michigan offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.7 out of 5 across 3 reviews.

About FirstLight Home Care of Norton Shores

FirstLight Home Care of Norton Shores is an agency providing at-home care services to clients in Norton Shores, Michigan.

Reviewers' experiences with the agency varied considerably. One reviewer described serious concerns including inadequate staffing for specialized care, inconsistent attendance by caregivers, and safety incidents. Others highlighted the owners' genuine commitment to home care and praised the staff's work ethic and dedication to clients.

Types of Care at FirstLight Home Care of Norton Shores

At-Home Care

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Reviews of FirstLight Home Care of Norton Shores

3.7overall · 3 ratings combined

3.7★ on Google (3)

Write a review

Mashele Arndt

Dec 2022

via Google ↗ · Report

I would never recommend first light to anyone to care for their loved ones. They do not have trained or adequate staff to care for TBI patients. They expect you to manage your own staff and allow their staff to run their own schedules and just not show up. The safety of my daughter was jeopardized many times by being dropped and left in soiled briefs for long periods of time.They do not have a team to support training or management in muskegon area. The staff also expected to be paid extra for doing their position. Very disappointed in the unprofessionalism of this company.

Kyle kurant

Sep 2021

via Google ↗ · Report

As an owner I can't say enough about how grateful I am to have such a wonderful and hard working staff that care for our clients!

Karlee Miller

Sep 2021

via Google ↗ · Report

I've been working with the owners for a short time but their passion for home care and helping others is very obvious. They are a great group of people! I highly recommend FirstLight Home Care to any family in need of in home care.

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Frequently Asked Questions

What types of care does FirstLight Home Care of Norton Shores offer?

FirstLight Home Care of Norton Shores offers At-Home Care.

Where is FirstLight Home Care of Norton Shores located?

FirstLight Home Care of Norton Shores is located at 800 E Ellis Rd Ste 534 in Norton Shores, Michigan.

What do families say about FirstLight Home Care of Norton Shores?

FirstLight Home Care of Norton Shores carries a 3.7 out of 5 rating from 3 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit FirstLight Home Care of Norton Shores?

Submit the Request Information form on this page, or contact FirstLight Home Care of Norton Shores directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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