3.8(10 ratings)· Lafayette average: 4.2
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Reviews of First Option Home Health are split: several families praise specific nurses for going above and beyond and describe a comfortable, efficient infusion suite, while others report serious scheduling mix-ups and poor communication from management.
AI-generated from reviews and community data.
First Option Home Health is a home health agency serving Lafayette, Louisiana offering Home Health. Amenities include Cable or Satellite TV, Emergency Call System and Wheelchair Accessible. Families rate it 3.8 out of 5 across 10 reviews.
First Option Home Health is a home health and hospice provider serving Lafayette, Louisiana. The company offers services including nursing care, physical therapy, IV antibiotics, and infusions, with both in-home and in-office treatment options.
Family experiences with First Option are mixed but highlight consistent strengths in individual staff members and clinical care. Families praise specific nurses for their availability, professionalism, and attentiveness to medical needs, one family noted their nurse "made herself available for my needs all hours of the day." The in-office setting is described as clean, comfortable, and equipped with amenities like recliners and television. However, some families report significant frustration with scheduling coordination and communication; one family experienced a same-day appointment scheduled with only hours' notice, while others cite difficulty reaching the office and unmet commitments.
First Option Home Health holds a 3.8 out of 5 rating on Google across 10 reviews. The range of experiences suggests that service quality may depend heavily on which staff members are assigned and how administrative processes are managed.
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Help Me Choose3.8overall · 10 ratings combined
3.8★ on Google (10)
Mary
May 2026
Both nurses for my IV antibiotics were super sweet, professional and considerate! In office is clean, comfortable, quiet, restful and convenient with television, soft recliners and reasonable temperature. If I ever need home health, I’m going to call them. Both Shannon and Kyle were awesome!!!
Bobbie Delahoussaye
Feb 2026
These people put you on hold and do not get back with you. They say they will do something and they don’t do it. They do not return your phone calls.
Virginia Martinez
Jan 2026
First day of service a physical therapy appt was set up the previous night. No nurse appt was made. Nurse called at 11:46am to set up appt for that same day. Nurse said she was a school nurse, worked all day, so the appt would have to be after 3:45. Had to do errands that afternoon. Nurse asked what kind of errands and suggested we do them at another time. Due to us not being available for a same day appt, management canceled the physical therapist appt. Spoke to management who interrupted twice while I was trying to talk. Management explained their procedure is that the nurse has to come the same first day. No appt had been set up by a nurse the previous day. Management allowed a courtesy visit from the physical therapist which lasted 15 minutes. Physical therapist called and made an appt for the next day, 12:30-1:30. Nurse called to set up appt for the next day 11:30-12:30. The nurse also sent a text to that effect. Realizing the appt’s would be during lunch hour I was making a light breakfast for my sister (the patient). At 10:40 the nurse arrived. We explained our appt wasn’t that early. The nurse said she had said she might be early however that was never discussed. Even the nurse was interrupting me while explaining the problem we had the previous day. The nurse told us we could go right ahead and eat and she would start by looking at my sisters medicine. Again I explained it was NOT our appt time. I contacted management. I was told these are traveling nurses and asked if I ever had home health before. After hearing management say these things she shouted out “I’m done!” Management then asked about possibly just doing physical therapy. The previous day management had canceled the physical therapist due to their procedure of a nurse having to go out the same day of services. This company was not concerned about the patient, rather than their procedures. No matter if an appt was made and they show up 40 minutes prior the patient has to accept this. Needless to say this company was not for us!!! The physical therapist was nice and helpful the 15 minutes of service we received.
marty freyou
Apr 2022
Kyle was my nurse who handled all my issues, from a hospital visit, to making sure my medicine was delivered on time to my home. She made her self available for my needs all hours of the day. Such a great place with great people. I am extremely satisfied with all serviced provided. Again Kyle is a sweet heart and i would recommend them hands down.
Trevor Ducote
Aug 2019
Was great! Able to get my infusion done in 1/3 the time of normal in a private room with a recliner
First Option Home Health is a Medicare-certified home health agency (certified since 1992). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
What patients say
5.0 / 5 patient survey rating
151 completed patient surveys, 24% response rate.
Hospital outcomes
How patients did
Service area
First Option Home Health reports serving 48 ZIP codes, including Lafayette, New Iberia, Abbeville, Arnaudville, Avery Island, Baldwin, Branch, Breaux Bridge, Broussard, Cade and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 197454. National figures are the average across all certified agencies.
First Option Home Health offers Home Health.
First Option Home Health is located at 4906 Ambassador Caffery Pkwy Bldg A Suite 100 in Lafayette, Louisiana.
Reviews of First Option Home Health are split: several families praise specific nurses for going above and beyond and describe a comfortable, efficient infusion suite, while others report serious scheduling mix-ups and poor communication from management.
Yes. First Option Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page to connect with First Option Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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