4.2(46 ratings)· Sandy average: 4.5
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Most reviewers describe a caring, home-like community with a devoted staff, but a handful of serious complaints point to instability in management and gaps in care oversight. The community has changed names (from Wentworth to Escalante) and ownership several times, which some families say has led to confusion and communication breakdowns. Overall the Google rating is strong, but the negative reviews raise real concerns about staffing and follow-through during medical crises.
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Escalante at Willow Creek is a senior living community in Sandy, Utah offering Assisted Living and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.2 out of 5 across 46 reviews.
Escalante at Willow Creek is an independent living and assisted living community in Sandy, Utah. The facility offers 24-hour staffing, an emergency call system, housekeeping, medication management, and social activities in gathering spaces that are wheelchair accessible.
Reviews are decidedly mixed. Several families describe attentive, compassionate staff and a welcoming environment where residents have felt genuinely cared for over years of residence. These reviewers highlight good meals, frequent social activities, and a warm atmosphere. However, other families report serious concerns with medication management, inadequate handling of residents with behavioral needs, and frequent turnover in management and ownership.
Recurring themes in reviews focus on staffing consistency and clinical care. One reviewer noted concern that "management, directors and owners are never long there," while another recounted a troubling experience with medication errors that they said undid progress in psychiatric care. Families have also mentioned difficulty communicating with corporate leadership when issues arise.
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Help Me Choose4.2overall · 46 ratings combined
4.2★ on Google (46)
Andrea Page
Aug 2023
Our mother lived there for two years. The nursing staff and especially the maintenance man is lovely. But management and ownership is constantly changing. Please do your due diligence and be aware that management, directors and owners are never long there and corporate is difficult to deal with, we were in the process of moving our mother out when she passed. Families looking for homes for their loved ones should have full disclosure.
Paul Silva
Jun 2023
Escalante at Willow Creek in sandy.<br>The building and grounds are beautiful. Clean and bright.
Paul Clark
Jun 2023
This is such a nice facility! The residents are well taken care of, there is a great view of the valley, and they even have a koi pond and a pool table!
Dalyn Baker
Sep 2022
it’s frustrating that i feel the need to post a negative review for an elderly care center, yet i think it’s important for others to understand the experience we had<br><br>at the time, escalante was called willow creek. we had just lost dad only two weeks earlier and i’m relocating mom from out of state along with all of the end of life things, we were just grateful she’d be close by. upon our arrival, we discovered a paper sign in the front door with a new name, escalante. and the people who had been so helpful to us in selecting willowcreek were no longer there. so not only did mom not know a single person, now we didn’t either. we never received any notification the facility was under new ownership nor were we ever introduced to the director or administrative team.<br><br>for the most part the care she received was adequate. escalante had one full time nurse who worked 8-5 m-f and supplemented with an overnight cna and an additional person who distributed meds.<br><br>mom was only there for seven weeks when she suffered the fall.<br><br>after she passed, it was very frustrating getting our refund. we made repeated calls to talk with the manager that went to some random vm that were never returned. about four weeks after she passed, we received a call from the facility director asking if we would like a tour! we had to let this new person know she had already lived there and passed away. really! this guy actually worked in that facility as the director. hmmm? another five weeks passed and more calls were left unreturned. it seemed the person we needed to talk with was rarely there or “in a meeting.”<br><br>finally i stopped in on my day off work and found the director in his office. he was very apologetic and miraculously the refund check was delivered via fed ex just five minutes after i left.<br><br>but the final straw was an em received just a few days ago asking if we would like a tour for our mom! really?!<br><br>you can expect fairly good care but administratively they don’t have it together. their communication is terrible if you can actually find a working phone number.<br><br>be involved in your loved ones care. visit often and make sure you meet the directors and managers. be persistent and most importantly be your loved ones advocate.
Jack Burt
Aug 2022
Excellent community and the quality of care is amazing. A new management company started a few months back and the improvements they have made in such a short time have been amazing. We're very happy and would highly recommend!
Escalante at Willow Creek offers Assisted Living and Independent Living.
Escalante at Willow Creek is located at 8325 Highland Dr in Sandy, Utah.
Escalante at Willow Creek carries a 4.2 out of 5 rating from 46 Google reviews. Most reviewers describe a caring, home-like community with a devoted staff, but a handful of serious complaints point to instability in management and gaps in care oversight. The community has changed names (from Wentworth to Escalante) and ownership several times, which some families say has led to confusion and communication breakdowns. Overall the Google rating is strong, but the negative reviews raise real concerns about staffing and follow-through during medical crises. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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