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Reviews of Enhabit Home Health in Pasadena are sharply divided: several families praise specific staff members and therapists for compassionate, professional care, while others report serious breakdowns in communication, scheduling, and follow-through on insurance authorizations. The pattern suggests care quality may depend heavily on which clinician or coordinator is assigned to a case.
AI-generated from reviews and community data.
Enhabit Home Health is a home health agency serving Pasadena, Texas offering Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.9 out of 5 across 9 reviews.
Enhabit Home Health is a home health care provider serving Pasadena, Texas and surrounding areas. The company delivers personalized care in patients' homes, helping them achieve their health goals and manage recovery or chronic conditions through evidence-based care plans tailored to individual needs.
The clinical team includes skilled nurses who provide treatment and education on medical diagnoses, medications and nutrition; physical therapists who work to improve mobility, balance and adaptive equipment use; occupational therapists who focus on fine motor skills and activities of daily living; and speech language pathologists who address language skills, mental processing and swallowing to support independence.
Medical social workers evaluate the emotional and social needs of patients and their families, connecting them to counseling and community resources. Home health aides work alongside clinical staff to monitor vital signs and assist with activities of daily living including bathing, eating and grooming.
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Help Me Choose3.9overall · 9 ratings combined
3.9★ on Google (9)
Kathleen Nichols
Aug 2026
Just had my 2nd hip replacement surgery July 15 and Enhabit has been such a big help this time. I should've called them for my 1st hip surgery.<br>I'm already walking my dog again and driving thanks to the great physical therapists GG & Sandra. Shower nurse Paulina was great too!
Brandi Sawyer
Apr 2026
I would absolutely not recommend this company. Communication is practically nonexistent. I have left multiple messages over the past four months and rarely receive a return call. On the rare occasion I do speak with someone, I’ve been completely dismissed by Laura, Ken, Jodi, Ebony, and several others whose names I unfortunately can’t recall.<br><br>Home health workers often attempt to give less than an hour’s notice before arriving. At times they simply don’t show up at all and make no effort to notify you that they won’t be coming to the appointment they scheduled. There have also been weeks where no one has come at all, with zero communication.<br><br>My mother has never signed a NOMNC or received any formal notice of discharge. Instead, services have essentially stopped without explanation, leaving her without support and our family without answers.<br><br>The company also expects the family to handle all concerns and appeals themselves. They do not reach out to providers for assistance, request office notes, or take any steps to help resolve issues on the backend. There appears to be little to no effort made to ensure the system works properly for patients.<br><br>I have requested to speak with the Director of Operations several times, yet somehow my messages never make it to them.<br><br>As of now, I am still waiting on return calls from Friday and yesterday.
Armond Rainey
May 2025
Jodi, Ebony, and Laura have been great to work with. Very responsive, answers any questions I have. Very professional with a loving spirit. I truly enjoy worth with them.
PP Will
Apr 2025
Tabitha and Laura from Houston office are useless. Do not return calls, decline start of care orders for who knows what and then says they are going to work on authorization. Two days later I have to call and follow up only to be told there is an issue with insurance who is slow and difficult and want to offer me other agencies. When I call insurance there is no record of auth ever being submitted. Too much of a hassle for people to do their jobs or even just keep their word and follow through.
Ging “Maeve Belle” M
Mar 2025
If they do not make a follow up from the leadership team after the services were rendered… it is not a good quality home care. Very disappointed on how my husband was treated. He is partially deaf and I am always with him in his care but unfortunately one day I was not home and he was treated with no respect. He is 78 years old with disability. I will not recommend this place if you do not have an advocate they will not advocate for the care.
Enhabit Home Health is a Medicare-certified home health agency (certified since 1996). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
290 completed patient surveys, 19% response rate.
Hospital outcomes
How patients did
Service area
Enhabit Home Health reports serving 82 ZIP codes, including Houston, Pasadena, Galveston, Bay City, Freeport, La Porte, Pearland, Santa Fe, Texas City, Alvin and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 678260. National figures are the average across all certified agencies.
Enhabit Home Health offers Home Health.
Enhabit Home Health is located at 5055 Preston Ave Ste 100 in Pasadena, Texas.
Reviews of Enhabit Home Health in Pasadena are sharply divided: several families praise specific staff members and therapists for compassionate, professional care, while others report serious breakdowns in communication, scheduling, and follow-through on insurance authorizations. The pattern suggests care quality may depend heavily on which clinician or coordinator is assigned to a case.
Yes. Enhabit Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page to connect with Enhabit Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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